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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (854 reviews)

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1.51

Based on 854 reviews, last reviewed 6th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

So my son passed his test 27th Apr 2023,he was stopp... So my son passed his test 27th Apr 2023,he was stopped by the police may 27th 2023,he went to court 5th Dec 2023,where he was convicted of a DG10 and ... Read more Reviewed on: 6th January 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (854)

Review of the 1st Central, Car Insurance:

Took out policy.

Took out policy. An error was made on our behalf but customer services accused me of committing fraud. Then told me I would not owe them any money once policy was cancelled and then sent an invoice. Unable to speak to anyone on the phone and emails are bounced back. AVOID this company at all costs. Reviewed on: 3rd December 2024

Reply from 1st Central Hi Alison, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 4th December 2024

They were a good provider.

They were a good provider. I had roadside assistance once and very helpful in sorting it Reviewed on: 10th September 2024

Reply from 1st Central Hi Vijay, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 11th September 2024

The worst 'insurance' company I come across in more...

The worst 'insurance' company I come across in more than three decades of using car insurance. Incredibly dishonest, incompetent and arrogant -- prefer working against their own interests, too! Had to deal with them through an ombudsman who proved to be an utter moron, but I got at least some money and satisfaction back. Reviewed on: 6th September 2024

Reply from 1st Central Hi Wanderer, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley Response date: 6th September 2024

AVOID this deceitful lying company

The worst company I have ever had the misfortune of trusting. Lying, deceitful money grabbing， VULGAR。 PLEASE avoid avoid avoid at all costs!!! You will lose money and they will hound you constantly with threats!!!!!! AVOID Reviewed on: 5th September 2024

Reply from 1st Central Hi Ben, Thank you for your feedback. We’re very sorry to hear about your experience with us. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 6th September 2024

Great company to be with always happy to help.

Great company to be with always happy to help.will try and get you the best deals .fantastic customer service Reviewed on: 4th September 2024

Reply from 1st Central Hi Claire, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 6th September 2024

The cheapest car insurance I could find at the time...

The cheapest car insurance I could find at the time on a particular car I wanted to insure.Easy to set up on line at a reasonable price in today's overpriced market. Reviewed on: 4th September 2024

Reply from 1st Central Hi PC, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 6th September 2024

Easy to use online account with competitive insuranc...

Easy to use online account with competitive insurance for vehicles. Reviewed on: 4th September 2024

Reply from 1st Central Hi Theo, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 6th September 2024

The Worst Insurance Company, Awful, Greedy, Deceitful,

Why do 1st Central do their so called checks after the cooling off period. I would have cancelled immediately. I purchased this insurance via a comparison site and forgot to update that I am now retired, and to update this info , I am being fined £338.74. This is extortionate, and they have my card details which I will not be authorising. These people are greedy and are not cheap at all. If I had seen these reviews, I would not have purchased. I WILL SPREAD THE WORD: DO NOT GO ANYWHERE NEAR THESE PEOPLE. I could have rated a negative number if possible. Why so many bad reviews, there must be a problem. I am so angry that I will review these people everywhere!!! Reviewed on: 30th August 2024

Reply from 1st Central Hi J U, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like us to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd September 2024

I found joining them easy.

I found joining them easy. answered the phones quickly and helped me purchase insurance swiftly Reviewed on: 28th August 2024

Reply from 1st Central Hi Katy, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 2nd September 2024

I was mis-sold a change to my policy, having answere...

I was mis-sold a change to my policy, having answered their questions the way their system had them setup. Then told it was non-refundable and non-changeable, even though i had just made a change. As soon as i can i will be cancelling my policy and finding another insurer. I say as soon as i can because they tell me my policy is currently "locked". I've made no claims, just tried to add a driver through their website. Heaven help anyone who actually needs to make a claim. Reviewed on: 26th August 2024

Reply from 1st Central Hi Nige, Thank you for your feedback and we're sorry that the set-up of your adjustment hasn't been as smooth as we'd have hoped. If there's anything you'd like us to look into with regards to your policy please contact us by sending an email to [email protected]. Please remember to include your policy number, claims reference number, email, name, DOB and details of what's gone wrong and we'll do our best to put it right. Ashley Response date: 27th August 2024

good price & cover service and contact with me good...

good price & cover service and contact with me good would recommend Reviewed on: 25th August 2024

Reply from 1st Central Hi Barry, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024

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