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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (866 reviews)

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1.49

Based on 866 reviews, last reviewed 16th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

I changed the address to another one 200 yards away... I changed the address to another one 200 yards away from the first one. They wrote that they would pay me 17 pence extra. But my renewal went up from ... Read more Reviewed on: 16th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (866)

Review of the 1st Central, Car Insurance:

The worst experience and the worst insurance company.

The worst experience and the worst insurance company. My car broke down at the beginning of the insurance and they refused to suspend the insurance or even cancel it. I called for several months and every time they kept me on the line for an hour and told me that someone would return to resolve my problem as soon as possible. In the end, no one called me. I do not recommend this company at all. The worst dealings with customers. Reviewed on: 31st January 2025

Reply from 1st Central Hi Rajab, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 3rd February 2025

I am incredibly dissatisfied

I am incredibly dissatisfied with 1st Central Insurance. They asked me to call to confirm some details in my policy, and then they demanded an additional £70 just to update an information. This is an outrageous and unjustified charge. It feels like they do this to scam you out of more money once you've signed up with them. Their customer service is unhelpful and the entire process feels like a money grab. I strongly advise against using 1st Central Insurance. Save yourself the hassle and find a more honest and transparent insurance provider. Reviewed on: 19th June 2024

Reply from 1st Central Hi Lorena, Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. It's important to check that all the details you've input are correct, as all details are taken into account when calculating the price of your policy. If your details are found to be incorrect, we need to update them in order to ensure your cover is valid and any changes can affect the price of the policy we can offer. If there's anything you'd like us to look into with regards to your policy please contact us by sending an email to [email protected]. Please remember to include your policy number, claims reference number, email, name, DOB and details of what's gone wrong and we'll do our best to put it right. Clare Response date: 20th June 2024

cancellation is £0, but admin fee is £50!!!

Awful, set up insurance, following day got better quote, told cancellation is £0, but admin fee is £50!!! You have been warned. Don't touch them with a barge pole. Told it would be no charge if I sent new providers certificate of insurance, I did, telephoned to be told as its new business I have to pay. If I had have known this I would have stuck with 1st Central as now heavily out of pocket!! Rest assured will be alerting users where I can! Never will I use despite comparison sites.. Reviewed on: 17th June 2024

Reply from 1st Central Hi Matt, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise of the £50 non-refundable arrangement fee when the policy is being set up. We advise our customers of this so they are aware from the start. We also have this FAQ that advises our fees - https://help.1stcentralinsurance.com/kb/FAQ/content/PROD-7619/What-are-your-fees-and-charges?query=fees. We’ll use your comments to help improve our service. Ashley Response date: 18th June 2024

They draw you in with a very reasonable quote and th...

They draw you in with a very reasonable quote and then double it after a few weeks. Very disinterested customer service. Clearly only to eager to get me off the phone. Kept putting me on hold for many minutes even though I told them I was calling from abroad. My advice. Don’t touch them with a barge pole Reviewed on: 13th June 2024

Reply from 1st Central Hi Kath, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 14th June 2024

Worst company

My insurance went up for no reason, asked for help they refused and said go somewhere else. We can’t help you. I been with them for 2 years but they did not bother to give a decent quote to a loyal customer. Reviewed on: 10th June 2024

Reply from 1st Central Hello, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. The price of insurance is rated on a daily basis, which means this can change at renewal. We have this article that goes in to some details on what makes up the price of insurance - https://www.1stcentralinsurance.com/car-insurance/what-affects-your-price. I'm sorry we weren't as competitive for you this year, but I hope we can welcome you back in the future. Ashley Response date: 11th June 2024

Great First Impression

I haven't had to claim yet and I hope I don't have to but the process to apply was easy and their website is excellent. Reviewed on: 9th June 2024

Reply from 1st Central Hello, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 10th June 2024

Took out a policy via comparison site to start today...

Took out a policy via comparison site to start today, when confirmation can't through, they put start date as 8th not 3rd. Phoned thinking it would be an easy fix, nope. Told me the system won't allow it. I would have to cancel, £50 admin fee, they would hold onto my money already paid for ten days, and I would have to pay another £250 today to start another policy. Explained it was their mistake - Faith told me they have never made this mistake! Absolute scammers, my car is lying outside in the city with no insurance, the day after I passed my test. Made a happy occasion an absolute nightmare. Please do not use them. Reviewed on: 4th June 2024

Reply from 1st Central Hello, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 5th June 2024

Pleasure

It was a great pleasure to have the opportunity to collaborate with this insurance company. They have a good value for money and a great management. Reviewed on: 2nd June 2024

Reply from 1st Central Hi Ecaterina, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 3rd June 2024

Affordable

Great affordable car insurance can’t go wrong Reviewed on: 30th May 2024

Reply from 1st Central Hi Kelsey, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 31st May 2024

Cheap insurance with great benefits

Have yet to actually make a claim but cheap insurance with great benefits Reviewed on: 21st May 2024

Reply from 1st Central Hi Elle, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 22nd May 2024

Stay away from these

I have had a policy with these for few years. Changed to a new car today. Tried to call them, after multiple messages to say press 1 for this or 2 for that, a message said you can save on admin fees to change your car through your account portal. So logged in, went to the part to change the car, gave a price of just over £35 per month this matched other quotes I had received. Based on this I went ahead. Then found that the new instalments were going to be over £75 per month. Then had to call them to see what has gone wrong. Nothing had gone wrong, I was advised by the guy that prices can change, I mention that this had only been a matter of minutes, to which I got nothing. They now want to charge me £150 to cancel. I have cancelled, if they take try to take the money, we will be going to court. DO NOT USE THESE CON ARTISTS I will be leaving this review everywhere I can find. Also reporting them to any governing body I can find Reviewed on: 3rd May 2024

Reply from 1st Central Hi Nick, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 22nd May 2024

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