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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.62 (37 reviews)

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1.60

Based on 37 reviews, last reviewed 10th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

11%

3 star

2 star

57%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

RIP OFF AND TERRIBLE SERVICE I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for ... Read more Reviewed on: 10th January 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (37)

Review of the 247 Home Rescue, Home Emergency Plan:

Utterly appalling - Scammers!

Utterly appalling - Scammers! Utterly appalling - avoid at all costs! CO2 alarm went off so we called our local Gas Network. Engineer shut off gas and advised we get a boiler check done. Called at 3pm and was told to expect a call back 'very soon'. Called again just after 4pm and was asked to send engineers report and that, once received, soemone would call back 'almost immediately'. Called again around 6pm to be told the report was being reviewed but an engineer would 'certainly be with us that evening' We then endured an awful and cold Scottish night with young children. i called on the way to work around 6am to be fobbed off with the same excuses. I was then told as it was 'an overseas call centre' they had no authority to do anything. This operative couldnt tell me the out of hours hours but advised that my query the day before came 'out of hours'......remember I called at 3pm, 4pm and 6pm? I was 'promised' a call back at 9am. I received a call (again on a very bad line from overseas) after 9am to be advised that it was not covered by my policy and it would be £95 plus labour! I have read the T&CS and it clearly states 'Boiler Emergency'. The SGN engingeer has advised we get the boiler checked in case it has a fault but a boiler policy doesn't cover that? They said its a 'risk' but if I pay almost £100 plus a few hundred labour that risk apparently doesn't apply? I asked a more senior person to call me back and never got a response. I shall be contacting the Obudsman and urge you to PLEASE avoid this outfit if you have any sense! *They have since contacted me to discuss the situation and it';s went from bad to worse - standard 'copy and paste' emails as responses. I cant beleive companies like this can exist in this day and age. Utter scam! Don't take the gamble Date of experience: 09 April 2024 Reviewed on: 17th April 2024

Great

Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020

good reliable

very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020

Friendly custom

The service was quite personable. Reviewed on: 28th May 2020

Nooooooo

All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

I glad ..

I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019

Excellent

Excellent service , would highly recommend Reviewed on: 13th January 2019

Excellent

great service from start to finish Reviewed on: 7th September 2018

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018

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247 Home Rescue: Home Emergency Plan reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

247 Home Rescue Home Emergency Plan reviews (37)

Utterly appalling - Scammers!

Great

good reliable

Friendly custom

Nooooooo

Review

1000000

I glad ..

Excellent

Excellent

Rip off boiler cover policy that they try to charge you extra for

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