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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.62 (37 reviews)

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1.60

Based on 37 reviews, last reviewed 10th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

11%

3 star

2 star

57%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

RIP OFF AND TERRIBLE SERVICE I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for ... Read more Reviewed on: 10th January 2025

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247 Home Rescue Home Emergency Plan reviews (37)

Review of the 247 Home Rescue, Home Emergency Plan:

Utterly appalling - Scammers!

Utterly appalling - Scammers! Utterly appalling - avoid at all costs! CO2 alarm went off so we called our local Gas Network. Engineer shut off gas and advised we get a boiler check done. Called at 3pm and was told to expect a call back 'very soon'. Called again just after 4pm and was asked to send engineers report and that, once received, soemone would call back 'almost immediately'. Called again around 6pm to be told the report was being reviewed but an engineer would 'certainly be with us that evening' We then endured an awful and cold Scottish night with young children. i called on the way to work around 6am to be fobbed off with the same excuses. I was then told as it was 'an overseas call centre' they had no authority to do anything. This operative couldnt tell me the out of hours hours but advised that my query the day before came 'out of hours'......remember I called at 3pm, 4pm and 6pm? I was 'promised' a call back at 9am. I received a call (again on a very bad line from overseas) after 9am to be advised that it was not covered by my policy and it would be £95 plus labour! I have read the T&CS and it clearly states 'Boiler Emergency'. The SGN engingeer has advised we get the boiler checked in case it has a fault but a boiler policy doesn't cover that? They said its a 'risk' but if I pay almost £100 plus a few hundred labour that risk apparently doesn't apply? I asked a more senior person to call me back and never got a response. I shall be contacting the Obudsman and urge you to PLEASE avoid this outfit if you have any sense! *They have since contacted me to discuss the situation and it';s went from bad to worse - standard 'copy and paste' emails as responses. I cant beleive companies like this can exist in this day and age. Utter scam! Don't take the gamble Date of experience: 09 April 2024 Reviewed on: 17th April 2024