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Chorley Building Society reviews

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Rated Excellent 4.86/5

Chorley Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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Review summary

People rate this company as Excellent based on 1,811 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Chorley Building Society shines with its friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. The local branches and face-to-face service are a big hit, especially for those who prefer chatting to a real person rather than online. Competitive interest rates and clear communication add to the positive experience. On the downside, some find the online platform clunky or difficult to use, and a few wish for quicker updates on interest rate changes or more competitive fixed-term savings options. A handful also mentioned occasional phone response issues, but these are rare compared to the overall great service.

Positive themes

  • Mortgage service at Chorley Building Society is friendly and makes the process easy to understand.

Negative themes

  • Some find Chorley Building Society's online platform difficult and frustrating to use.
  • A few customers wished for faster updates on interest rate changes after BoE moves.
  • Rarely the phone service can be slow or calls unanswered at Chorley Building Society.
Summarised by AI
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About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1811 company reviews Last reviewed within 7 days

Staff always helpful and knowledgeable.

Savings 21st January 2026

Staff always helpful and knowledgeable. Has a family feel to it,the staff recognise you and others in the family

Rated Excellent 5/5
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Good phone customer service

Savings 20th January 2026

Online information and paperwork in the post was unhelpful but good customer service on the phone helped me access my savings account and request a... Online information and paperwork in the post was unhelpful but good customer service on the phone helped me access my savings account and request a transfer of my funds. Amanda was very helpful and took multiple calls until my issue was resolved. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    I love dealing with the Chorley, the staff are so fr...

    I love dealing with the Chorley, the staff are so friendly , helpful. You just don't get this service any longer... it's the best... thank you

    {"display":"Simon s","full_name":"Simon s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon s 20th January 2026
  • 5/5

    Helpful staff

    Very helpful and easy to achieve what we wanted to do. Staff were polite and knowledgeable.

    {"display":"TA","full_name":"TA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TA 16th January 2026
  • 5/5

    Five Star Service.

    I am delighted with Chorley’s service. Mark Rothwell is an outstanding mortgage advisor, he took the time to make sure I understood the options available... I am delighted with Chorley’s service. Mark Rothwell is an outstanding mortgage advisor, he took the time to make sure I understood the options available to me and really made me feel that Chorley really go above and beyond to look after their customer. Mark and Chorley genuinely care about the customer. I can’t recommend Chorley enough, from start to finish they make the whole process pleasant and straightforward. Five star service. Read more Read less

    {"display":"Hayley","full_name":"Hayley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Hayley 16th January 2026
  • 5/5

    I have used the same savings account for a few years...

    I have used the same savings account for a few years and I asked if this was the best one for me with regards to... I have used the same savings account for a few years and I asked if this was the best one for me with regards to interest etc... was advised of a couple of options, and the lady I spoke to was very helpful. As I did not want to make an on the spot decision she kindly gave me printouts in order that I may peruse my options at my convenience. Was satisfied with my visit. Read more Read less

    {"display":"Customer","full_name":"Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Customer 16th January 2026
  • 5/5

    Excellent service and quick response to my request.

    Excellent service and quick response to my request.

    {"display":"timothy rollinson","full_name":"timothy rollinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1321437.png"}}'s avatar
    Savings
    timothy rollinson 15th January 2026
  • 5/5

    Personalise service with excellent communication

    My application was a bit ore complicated than the standard but my Mortgage Advisor (Devon Park) demonstrated tenacity, perseverance and a real can do attitude.... My application was a bit ore complicated than the standard but my Mortgage Advisor (Devon Park) demonstrated tenacity, perseverance and a real can do attitude. The service I received was personal and very customer focused with a direct line and direct email address to Devon. Communication has been excellent and all with the same advisor so no having to repeat the circumstances. I would highly recommend the Chorley Building Society and specifically Devon Park. Read more Read less

    {"display":"Jennifer M","full_name":"Jennifer M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer M 14th January 2026
  • 5/5

    no trouble

    We spoke to Devon, and unfortunately, I got the time wrong, but it was no trouble to her, and she rang back when we got home

    {"display":"Tom Nash","full_name":"Tom Nash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tom Nash 12th January 2026
  • 5/5

    Great support when needed...

    Currently going through some financial struggles and had no disposable income available to pay mortgage. Chatted to Mark who was great at understanding, offered multiple... Currently going through some financial struggles and had no disposable income available to pay mortgage. Chatted to Mark who was great at understanding, offered multiple solutions and made a scary process much more bearable, so I personally appreciate that and the help offered. Read more Read less

    {"display":"NB","full_name":"NB","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1317156.png"}}'s avatar
    Mortgages
    NB 8th January 2026
  • 5/5

    Top notch service.

    Excellent customer service when opening a new savings account. The member of staff we dealt with gave very clear information and was super efficient in... Excellent customer service when opening a new savings account. The member of staff we dealt with gave very clear information and was super efficient in getting the account open. Thank you so much. Read more Read less

    {"display":"Richmond Lass","full_name":"Richmond Lass","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richmond Lass 8th December 2025

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