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Chorley Building Society reviews

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Rated Excellent • 4.86/5

Chorley Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,818 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Chorley Building Society shines with its friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. The local branches and face-to-face service are a big hit, especially for those who prefer chatting to a real person rather than online. Competitive interest rates and clear communication add to the positive experience. On the downside, some find the online platform clunky or difficult to use, and a few wish for quicker updates on interest rate changes or more competitive fixed-term savings options. A handful also mentioned occasional phone response issues, but these are rare compared to the overall great service.

Positive themes

  • Mortgage service at Chorley Building Society is friendly and makes the process easy to understand.

Negative themes

  • Some find Chorley Building Society's online platform difficult and frustrating to use.
  • A few customers wished for faster updates on interest rate changes after BoE moves.
  • Rarely the phone service can be slow or calls unanswered at Chorley Building Society.
Summarised by AI
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About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1818 company reviews • Last reviewed within 7 days

The whole experience was a positive one.

Savings • 5th February 2026

The whole experience was a positive one.Julie was so helpful and professional and clearly knew what I required.She made the whole process effortless.

{"display":"Frances C","full_name":"Frances C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Happy saver

Savings • 3rd February 2026

Good advice. Helped me by providing the information which allowed me to make decisions about my savings. Polite friendly and professional.

{"display":"Robert J","full_name":"Robert J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Excellent service

    Excellent service and advice. Account change for higher interest on advice.

    {"display":"Stephen Kempster","full_name":"Stephen Kempster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen Kempster 3rd February 2026
  • 5/5

    Setting up a transfer

    Clear information provided and step by step support to create an on line account and set up a transfer

    {"display":"Graeme R","full_name":"Graeme R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graeme R 31st January 2026
  • 5/5

    Phoned for help with new online account set up and g...

    Phoned for help with new online account set up and got excellent easy to follow advice provided by an extremely well spoken helpful lady.

    {"display":"Ann","full_name":"Ann","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann 30th January 2026
  • 5/5

    Kind, patient and very knowledgeable customer service

    Last week I set up a Chorley Building Society regular monthly savings account. But somehow I got myself in a pickle earlier today trying to... Last week I set up a Chorley Building Society regular monthly savings account. But somehow I got myself in a pickle earlier today trying to access it via the Chorley Online Portal. I phoned up and was taken through everything by a very patient, and kind, but most importantly a very knowledgeable person by the name of Julie. I received excellent customer service from Julie and I'm now very much online with Chorley and able to view my savings via the online portal. I am very grateful for the patient customer service I received and that it was from someone who clearly understands the online system AND customer service Read more Read less

    {"display":"M Clarke","full_name":"M Clarke","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M Clarke 26th January 2026
  • 5/5

    Good old fashioned personal service

    Easy to talk to the staff, lovely office, handy in town, much better than online.

    {"display":"Marianne","full_name":"Marianne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marianne 23rd January 2026
  • 5/5

    Staff always helpful and knowledgeable.

    Staff always helpful and knowledgeable. Has a family feel to it,the staff recognise you and others in the family

    {"display":"Gaynor T","full_name":"Gaynor T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gaynor T 21st January 2026
  • 5/5

    Good phone customer service

    Online information and paperwork in the post was unhelpful but good customer service on the phone helped me access my savings account and request a... Online information and paperwork in the post was unhelpful but good customer service on the phone helped me access my savings account and request a transfer of my funds. Amanda was very helpful and took multiple calls until my issue was resolved. Read more Read less

    {"display":"Lukas Callinan","full_name":"Lukas Callinan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1327299.png"}}'s avatar
    Savings
    Lukas Callinan 20th January 2026
  • 5/5

    I love dealing with the Chorley, the staff are so fr...

    I love dealing with the Chorley, the staff are so friendly , helpful. You just don't get this service any longer... it's the best... thank you

    {"display":"Simon s","full_name":"Simon s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon s 20th January 2026
  • 5/5

    Helpful staff

    Very helpful and easy to achieve what we wanted to do. Staff were polite and knowledgeable.

    {"display":"TA","full_name":"TA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TA 16th January 2026

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