We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage... We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage team at Chorley several times over the last few days. On every occasion the phone has been answered quickly and the customer service has been superb. The agents have always been polite, sympathetic and extremely helpful. The last call I had was with Lucy Lowe who provided outstanding customer service and was able to address all my queries without the need to be transferred to other teams. Great experience. Read more Read less

Easy going treatment, friendly, informative and helpful. Not rushed, Listened to.

Excellent first contact with member of staff, very helpful and put my mind at rest. Made me feel easy.

The process of opening an account was simple, no fuss and to the point. Documents arrived the following day. Well done.

Have the upgrade Chorley town branch, Like to sort financial things out face to face.

I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave... I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave me all the information I needed. Nothing was too much trouble wonderful customer service Read more Read less

The Fact you still have "Face to face" dealing with your customers is excellent. Online is not the same. Your colleagues are kind professional and helpful.

The Staff at the Layland branch are always extremely helpful and nice our applications for easy access cash ISA were dealt with at head office.... The Staff at the Layland branch are always extremely helpful and nice our applications for easy access cash ISA were dealt with at head office. They were processed efficiently, quickly and with no fuss, Thank you!. Read more Read less

We have been with chorley for years and would never contemplate changing. Always the best service.