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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.88/5

Chorley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,042 product reviews

Average score of 4.88/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their competitive interest rates and local branches are a big hit, especially for those who prefer face-to-face service over online. Some find the online systems tricky and wish for more flexibility, but the team’s patience and support often make up for it.

Positive themes

  • Chorley Building Society’s staff are friendly, patient and genuinely helpful.
  • Savings accounts with Chorley Building Society offer competitive interest rates.
  • Opening and managing accounts with Chorley Building Society is easy and straightforward.

Negative themes

  • Online systems at Chorley Building Society can be confusing and problematic.
  • Some find the account processes slow or antiquated compared to modern banks.
  • Limited online features and lack of card payment options frustrate some savers.
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2042 company reviews • Last reviewed within 7 days

Great customer service every time!

Mortgages • 14th March 2026

Great customer service every time! lovely, knowledgeable advisors.

{"display":"viro","full_name":"viro","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Looking for better interest rates on savings accounts

Savings • 13th March 2026

Looking for better interest rates on savings accounts

{"display":"Mark T","full_name":"Mark T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    Pleasent staff

    I have found the staff very helpful.

    {"display":"Mr Raymond Cookson","full_name":"Mr Raymond Cookson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Informed, personal, friendly

    First class guidance and openness around products available, reflecting goals, circumstances and personal feelings towards financial matters. Staff are friendly, educated and across a range... First class guidance and openness around products available, reflecting goals, circumstances and personal feelings towards financial matters. Staff are friendly, educated and across a range of products that are available now but are also coming on to the market soon Read more Read less

    {"display":"Michael C","full_name":"Michael C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael C 12th March 2026
  • 5/5

    Customer service experience

    Absolutely fantastic customer service, all my questions were answered and problems solved.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    David 11th March 2026
  • 5/5

    I like the availability to go into branch

    I like the availability to go into branch

    {"display":"Paul H","full_name":"Paul H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Paul H 11th March 2026
  • 4/5

    Good communications and competitive interest rates

    Good communications online about new products and changes to old ones. Easy to move money via the online portal. Interest rates comparable to other banks/building... Good communications online about new products and changes to old ones. Easy to move money via the online portal. Interest rates comparable to other banks/building societies. I would like an APP facility to enable me to manage my investment on my mobile phone Read more Read less

    {"display":"SPR","full_name":"SPR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    SPR 10th March 2026
  • 5/5

    Chorley a more traditional BS

    The online look and feel of Chorley which is all I see a bit dated but this has no bearing on the friendly and efficient... The online look and feel of Chorley which is all I see a bit dated but this has no bearing on the friendly and efficient service one receives form Chorley staff. I've needed to communicate with Chorley on several occasions and always been happy with the response. Read more Read less

    {"display":"Neil B","full_name":"Neil B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil B 10th March 2026
  • 5/5

    Benefit of a Local Branch

    I prefer attending somewhere in person and Chorley Head Office branch is perfect - it is convenient and has on site parking and the staff... I prefer attending somewhere in person and Chorley Head Office branch is perfect - it is convenient and has on site parking and the staff have always been excellent. Any queries are always addressed quickly as well. Read more Read less

    {"display":"Amanda N","full_name":"Amanda N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Amanda N 10th March 2026
  • 5/5

    Excellent support and I like that I can speak to the...

    Excellent support and I like that I can speak to the same person each time and they remember me

    {"display":"CR","full_name":"CR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    CR 10th March 2026
  • 5/5

    Great so far, I am happy with the interest I...

    Great so far, I am happy with the interest I am getting

    {"display":"Lightwaxer","full_name":"Lightwaxer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lightwaxer 10th March 2026

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