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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.86/5

Chorley Building Society reviews

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Verified business
Last reviewed within 14 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,758 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

You are more than just a number !

Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone... Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone is very pleasant to deal with. They make you feel a very valued customer. Highly recommended. Read more Read less

{"display":"Julia F","full_name":"Julia F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Julia F 20th June 2025

Latest negative rating

1/5

It feels like personal service

I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my... I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appropriate deposits. Read more Read less

{"display":"Ron Mallinson","full_name":"Ron Mallinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ron Mallinson 5th March 2025
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About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1758 company reviews • Last reviewed within 14 days

You are more than just a number !

Mortgages • 20th June 2025

Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone... Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone is very pleasant to deal with. They make you feel a very valued customer. Highly recommended. Read more Read less

{"display":"Julia F","full_name":"Julia F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

In branch service review

Savings • 30th May 2025

I am pleased that Chorley B/S are still using passbooks instead of giving you a bit of paper and I much prefer the use of passbooks.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great product and customer experience

    whenever I phone I always get a quick response. have spoken to Mark on many occasions who is very informative and helpful

    {"display":"Karen T","full_name":"Karen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen T 30th May 2025
  • 5/5

    Superb customer service from Chorley Building Society

    We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage... We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage team at Chorley several times over the last few days. On every occasion the phone has been answered quickly and the customer service has been superb. The agents have always been polite, sympathetic and extremely helpful. The last call I had was with Lucy Lowe who provided outstanding customer service and was able to address all my queries without the need to be transferred to other teams. Great experience. Read more Read less

    {"display":"Amandip A","full_name":"Amandip A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Amandip A 29th May 2025
  • 5/5

    In branch service review

    Easy going treatment, friendly, informative and helpful. Not rushed, Listened to.

    Savings
    Verified source 23rd May 2025
  • 5/5

    Excellent first contact with member of staff, very h...

    Excellent first contact with member of staff, very helpful and put my mind at rest. Made me feel easy.

    {"display":"Geraldine c","full_name":"Geraldine c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geraldine c 21st May 2025
  • 5/5

    In branch service review

    The process of opening an account was simple, no fuss and to the point. Documents arrived the following day. Well done.

    Savings
    Verified source 16th May 2025
  • 5/5

    In branch service review

    Have the upgrade Chorley town branch, Like to sort financial things out face to face.

    Savings
    Verified source 16th May 2025
  • 5/5

    Excellent customer service

    I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave... I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave me all the information I needed. Nothing was too much trouble wonderful customer service Read more Read less

    {"display":"Christine Mendoza","full_name":"Christine Mendoza","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    In branch service review

    The Fact you still have "Face to face" dealing with your customers is excellent. Online is not the same. Your colleagues are kind professional and helpful.

    Savings
    Verified source 10th May 2025
  • 5/5

    In branch service review

    The Staff at the Layland branch are always extremely helpful and nice our applications for easy access cash ISA were dealt with at head office.... The Staff at the Layland branch are always extremely helpful and nice our applications for easy access cash ISA were dealt with at head office. They were processed efficiently, quickly and with no fuss, Thank you!. Read more Read less

    Savings
    Verified source 10th May 2025

    Products from Chorley Building Society

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