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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.86/5

Chorley Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,765 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Latest positive rating

5/5

My partner and I were under an extremely tight deadl...

My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing... My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing short of incredible. I would like to express my gratitude to the wider team but specifically Hettie who kept me informed each step of the way and did not hesitate to answer all of my queries. Overall, the service, responses and attention to detail was amazing. Thank you all! Read more Read less

{"display":"STF","full_name":"STF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
STF 25th July 2025

Latest negative rating

1/5

It feels like personal service

I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my... I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appropriate deposits. Read more Read less

{"display":"Ron Mallinson","full_name":"Ron Mallinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ron Mallinson 5th March 2025
See more reviews for Chorley Building Society products

About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1765 company reviews • Last reviewed within 7 days

My partner and I were under an extremely tight deadl...

Mortgages • 25th July 2025

My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing... My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing short of incredible. I would like to express my gratitude to the wider team but specifically Hettie who kept me informed each step of the way and did not hesitate to answer all of my queries. Overall, the service, responses and attention to detail was amazing. Thank you all! Read more Read less

{"display":"STF","full_name":"STF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
STF
Rated Excellent • 5/5
Read more product reviews

Intermediary Channel Assistance

Mortgages • 24th July 2025

Mark Rothwell provided an excellent service :)

{"display":"L and S","full_name":"L and S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always super helpful and very friendly.

    Always super helpful and very friendly. Mark Rothwell especially has been a huge help and always very friendly & prompt to reply to any emails. Great team at Chorley.

    {"display":"C Barber","full_name":"C Barber","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    C Barber 23rd July 2025
  • 5/5

    my experience of Chorley Building Society

    each time I have needed to speak to someone they have always been helpful and understanding.It is good to speak to people who know your... each time I have needed to speak to someone they have always been helpful and understanding.It is good to speak to people who know your situation and can give advice on financial products products available. Read more Read less

    {"display":"Karen T","full_name":"Karen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen T 22nd July 2025
  • 5/5

    Kerri Ronald was Excellent .

    Kerri Ronald was Excellent .......... very patience and guided us through our transfer

    {"display":"Eleanor B","full_name":"Eleanor B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eleanor B 8th July 2025
  • 5/5

    Your Leyland branch and your HQ telephone staff wer...

    Your Leyland branch and your HQ telephone staff were excellent and so patient

    {"display":"Howard","full_name":"Howard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Howard 3rd July 2025
  • 5/5

    New mortgage products advice

    I spoke to Mark Rothwell about new mortgage products, now my existing deal is due to end in October. Mark was easy to talk to,... I spoke to Mark Rothwell about new mortgage products, now my existing deal is due to end in October. Mark was easy to talk to, very helpful in helping me understand the options and in reaching a conclusion that was best for me. Thanks Mark Read more Read less

    {"display":"John Conroy ","full_name":"John Conroy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    You are more than just a number !

    Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone... Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone is very pleasant to deal with. They make you feel a very valued customer. Highly recommended. Read more Read less

    {"display":"Julia F","full_name":"Julia F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Julia F 20th June 2025
  • 5/5

    In branch service review

    I am pleased that Chorley B/S are still using passbooks instead of giving you a bit of paper and I much prefer the use of passbooks.

    Savings
    Verified source 30th May 2025
  • 5/5

    Great product and customer experience

    whenever I phone I always get a quick response. have spoken to Mark on many occasions who is very informative and helpful

    {"display":"Karen T","full_name":"Karen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen T 30th May 2025
  • 5/5

    Superb customer service from Chorley Building Society

    We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage... We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage team at Chorley several times over the last few days. On every occasion the phone has been answered quickly and the customer service has been superb. The agents have always been polite, sympathetic and extremely helpful. The last call I had was with Lucy Lowe who provided outstanding customer service and was able to address all my queries without the need to be transferred to other teams. Great experience. Read more Read less

    {"display":"Amandip A","full_name":"Amandip A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Amandip A 29th May 2025

    Products from Chorley Building Society

    Showing all products offered by Chorley Building Society

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