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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.3 (20 reviews)

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3.20

Based on 20 reviews, last reviewed 5th Jan 2025

88% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

55%

4 star

2 star

40%

Latest highest rating:

5

Caring and timely dealing with the sudden death of o... Caring and timely dealing with the sudden death of our lurcher made it easier and personal Reviewed on: 5th January 2025

Latest lowest rating:

1

NOT PAYING OUT Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and... Read more Reviewed on: 28th October 2024

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Napo Pet insurance reviews (20)

Review of the Napo, Pet insurance:

NAPO: Never Actually Pay Out

DONT INSURE YOUR DOG WITH NAPO!!!.They will scam you and refuse to pay. We are 2.5k down because of them. Our beautiful rescue cocker, Ted, had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He was a police dog in training and had nipped his handler once so they had to let him go. For the record, Ted is a wonderful and loving dog. Oh, btw, they also ramped up the premium after the first year, despite not making a claim before. Reviewed on: 8th October 2024

Been waiting since June for payment its now 27th Aug...

Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,. Reviewed on: 27th August 2024

In the first year they were affordable and settled m...

In the first year they were affordable and settled my very minor claim efficiently. They then increased my monthly premiums by 200%. I was going to change them but unfortunately my dog was attacked by another dog and ended up needing major surgery so I could not change. They took nearly 5 weeks to reimburse my money which left me financially struggling which is surely what insurance is for to prevent such a financial situation Reviewed on: 23rd August 2024

I wrote and email to Napo CEO and to his vice on the...

I wrote and email to Napo CEO and to his vice on the 18th April, and didn't received any reply, and not happy with that the CEO *** have deleted my post on linkedin and blocked me, that reveals how much he cares about costumers. Dear *** & *** I truly apologise for the inconvenience and I don't want to waste your, my time. I've been in touch with a couple of Napo members regarding my pet insurance renewal. Unfortunately no one was kind enough to justify the 91% increase in my pet's policy. I received an insensitive email saying that to renew my insurance I would have to pay £67 per month, I was paying £35 The increase is 91,4286% and I haven't made any claim in the last 12 months, I didn't change my address, I didn't change my pet, only the inflation don't justify the increase, and my excess also increase from £75 to £99 If you have the dignity to explain the increase I'll be delighted to renew, however the most important for me is the costumer service and at the moment yours is below zero, I'm not a number, I've a name and I'm loyal with the people who care about me, obvious at the moment you don't care, as I've been told to explore other avenues, and that make me laugh because once again the costumer service is zero, it seems that we are completely different as I feek so proud that my clients continue to do business with me year after year. Thanks in advance for your time and looking forward to hearing from you. Your's Sincerely Reviewed on: 30th April 2024

Unable to claim direct with Napo

After paying emergency vet bill at weekend, napo will not accept claim direct, only from emergency vet that doesn't answer their phone. Reviewed on: 4th September 2023

Avoid

Basically wont even process claims, never mind pay them! Avoid at all costs Reviewed on: 22nd August 2023

Finally, I found a good pet insurer

I tried waggle and ManyPets in the past, but the experience was underwhelming with both. Took weeks to hear back from customer services. At Napo, the team seems to genuinely care and move fast. Reviewed on: 28th July 2023

Zero stars if I could

Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023

Do not touch with a barge pole

My trustpilot review was cancelled! Why because it told the truth. Faceless company that takes 8 weeks for a simple claim and renewal premium ridiculous Reviewed on: 26th July 2023

Best in class

I am a happy customer, they go above and beyond and show real care for my puppy. Paying claims fast but also giving access to other cool services like the puppy academy! Reviewed on: 26th July 2023

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