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Adrian Flux reviews

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Rated Average 2.79/5

Adrian Flux reviews

Unverified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Average based on 157 product reviews

Average score of 2.79/5
5 star
43%
4 star
6%
3 star
2%
2 star
4%
1 star
44%
Reviews for Adrian Flux have trended positively over the past 90 days

Latest positive rating

5.00/5

Great cover, friendly staff.

Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies!

Latest negative rating

1.00/5

Spent forever on the phone getting a quote to be tol...

Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than... Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than my current insurance company. An absolute waste of time. Read more Read less

About Adrian Flux

Adrian Flux is the UK’s largest specialist motor insurance broker covering vehicles from classic and high-performance cars to quad bikes, bus conversions and motorhomes.

Adrian Flux founded the company in 1973. His passion for motors wasn’t held back by his disability, but because he couldn’t find an insurer to cover his kit car. He formed his own brokerage with the aim of insuring the ‘uninsurable’.

Adrian Flux employs more than 2,000 staff and also offers home insurance and breakdown cover.

Adrian Flux at a glance

Contact details

Phone
0344 381 6502
Main address
FREEPOST RTGX-KBGU-YLEU, Adrian Flux Insurance Services, East Winch Hall, East Winch, King’s Lynn, PE32 1HN
Social media

Reviews for Adrian Flux

Showing 11 of 157 company reviews Last reviewed within 7 days

Great cover, friendly staff.

Personal insurance broker 3rd September 2026

Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies!

Rated Excellent 5.00/5
Read more product reviews

Great for van insurance!

Personal insurance broker 21st August 2026

I have insured two van with Adrian and the customer service both time have been at a high standard. Always beats on price!

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Good prices with windscreen cover in the UK and cove...

    Good prices with windscreen cover in the UK and covering the EU.

  • 1.00/5

    Spent forever on the phone getting a quote to be tol...

    Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than... Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than my current insurance company. An absolute waste of time. Read more Read less

  • 1.00/5

    Penalised unfairly

    By mistake , i gave them a date which was a year out regarding a past claim. They had already taken the money from me... By mistake , i gave them a date which was a year out regarding a past claim. They had already taken the money from me while my application was being reviewed. They then raised the claim by over £100, so i decided not to go ahead, they then charged me an admin fee, which i thought was unfair as it was an honest mistake. I do not feel they should have taken my money before the application had been reviewed and accepted either. The lady was rude and abrupt, I will never use them again. Read more Read less

  • 1.00/5

    Smallprint warriors - 'as per terms of business'

    I can only presume that those who have given positive reviews have not had to amend or cancel their policy in anyway. Should be ZERO... I can only presume that those who have given positive reviews have not had to amend or cancel their policy in anyway. Should be ZERO STARS. Avoid at all costs. A change of address was a £35 admin fee. I paid £340 for a policy in May. I have now sold the car and they have offered a refund of £7.12! Absolute scammers of the highest order. Look at the below! Insurers charge for time on cover: £97.29 Adrian Flux cancellation fee: £35.00 Retention of set up fee, as per our terms of business: £100.00 Retention of brokerage fee, as per our terms of business: £31.12 Rentention of policy amendment fees for any changes, as per terms of business: £70.00 Total cancellation charges: £333.41 Total amount paid: £340.53 Total refund: £7.21 Read more Read less

  • 1.00/5

    Extremely Disappointing Experience with Adrian Flux...

    Extremely Disappointing Experience with Adrian Flux – Would Not Recommend I’ve had a very poor experience with Adrian Flux, and I would strongly advise others... Extremely Disappointing Experience with Adrian Flux – Would Not Recommend I’ve had a very poor experience with Adrian Flux, and I would strongly advise others to avoid this broker. Their website feels outdated and lacks any modern automation — you cannot make even the simplest changes to your policy online. Customer service is extremely slow, and the lack of digital tools makes every process frustratingly manual. To make matters worse, they unexpectedly increased my monthly payment from £147 to £395 without clear justification. It took weeks to receive my No Claims Bonus (NCB), and getting a quote for a new vehicle required several days of waiting — unacceptable in today’s market. Overall, Adrian Flux has been the worst insurance provider I’ve ever dealt with. Poor service, outdated systems, and unreasonable charges. Never again. Read more Read less

  • 1.00/5

    Avoid and go elsewhere

    My renewal was sent with a premium of £245 for the year, I had already agreed a sale of my bike, but the buyer could... My renewal was sent with a premium of £245 for the year, I had already agreed a sale of my bike, but the buyer could not collect until after my renewal date, for peace of mind I decided to keep the bike insured even though it was not being used and in safe storage. I explained this to the call handler that the bike would be gone in 14 – 18 days and I asked how best to move forward. I was advised rather than pay the full premium up front, pay a deposit of £45 and set up an agreement for monthly payment starting 3 months after the initial renewal, that way when I sold the bike I could cancel the instalment plan. Bike was sold 16 days in, I called to cancel, and they charged me another £115 , so with the £45 already paid = £160 for 16 days cover , I was totally mislead by the call handler , complete thieves! Read more Read less

  • 1.00/5

    They are theives posing as Insurance Brokers

    They are theives posing as Insurance Brokers

  • 5.00/5

    A1 Hard-to-find /obscure motor vehicle insurance br...

    A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team. Best prices for policies on unusual motors and motor homes etc.

  • 1.00/5

    Laid Up Insurance Problem

    I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would... I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insurance was rather expensive but I had to have it. I asked whether I could transfer the insurance to a normal comprehensive policy once my licence was reinstated. I was told that yes no problem - any balance left could be set against the new policy. I now have my licence back and contacted AF to set up a new policy. They quoted me a ridiculous amount of around £1000 which took into account my 9+ years of NCB. I had already researched the market and could get a comprehensive policy for around £215! I then asked for the policy to be cancelled and requested a refund for the unexpired portion of the premium paid. I was saddened to learn that "this was not possible" for laid up insurance and that they were very sorry that I had apparently been misinformed. I would definitely NOT recommend this company. Read more Read less

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