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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.09 (143 reviews)

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2.55

Based on 143 reviews, last reviewed 20th Jul 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

41%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

RIP OFF AGENTS These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Mus... Read more Reviewed on: 20th July 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (143)

RIP OFF AGENTS

These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Must suggest people avoid. Reviewed on: 20th July 2024

Warning.....

I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or whether they should carry the policy on against a "dummy registration". Whatever one of these is?! Can they even do this? Surely a new car = new policy? Upshot of this is that Adrian Flux did not cancel his policy in March as instructed, did not refund any monies due back to my son AND then renewed the policy for a car sold 4 months ago and took £500 out of his bank account this week! We are nowhere near sorting this mess out and I wanted to post this as a warning to any parents of younger people that they seem to need to be super careful with this company. I do not like how they have manipulated this situation with a young person not very experienced in formal communication, especially as he is so far from home and with an 8-hour time difference cannot communicate at all well. Reviewed on: 10th July 2024

Years of loyalty means nothing

Been with adrian flux for years. Always helpful and very informative. Came to this years renewal and my policy gone up by £140. When I spoken with a representative I have been explained that my policy is gone up because everyone else causes accidents and makes claims. This conversation puts me in a spot where if I let it slide theres no guarantee that next year they will not pull the same stunt again. Im not sure what world they living in as it’s very wrong to try to charge people on the basis that someone else is driving like a tool, made an arrangements elsewhere saved £240 on premium, strangely enough there’s plenty of brokers who does not increase their prices like flux did, very likely never be back. Reviewed on: 4th May 2024

Very untrustworthy

Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my test December last year and started my policy, after the initial larger payment in January I would be paying £138 per month, this was decreased to £124. Weeks later I received a email saying I have a payment overdue of £97, after ringing up they told me not to worry and they’re not sure why I have received this email. I was assured repeatedly I’d be paying the same monthly payments of £124. A day later I received a email saying my monthly payments are increasing to £140, after ringing up again I was told not to worry and my monthly payments would be £124 going forward, I asked repeatedly to make sure this was the case. In feb they took a payment of £124 howver in march they decided that I now pay £140? And going forward I will be paying £140. Chopped and changed my monthly payments and told me different things every time I rang up to ask about it. They also made me feel like I’m arguing over pennies when In fact I’m just trying to understand how my monthly payments are constantly changing. On top of a cost of living crisis it’s a very disgusting company and in my opinion intentionally confuse customers so that they give up asking questions. Also there are many many hidden fees and will constantly try to sell you crap at the end of phone calls. Reviewed on: 6th March 2024

poor customer service left me stranded

Just wanted to register my dissatisfaction with Adrian Flux Customer Services. I bought a van today, phoned up to transfer my insurance to the new van so I could drive the 130 miles home. Waited listening to an annoying message for 45minutes, while my blood slowly boiled, untill I was cut off with a message 'our lines are now closed, call back tomorrow morning'. I was on the other side of the country, with my kids at home on their own, with no insurance. Don't use Adrian Flux unless you like poor customer service. Reviewed on: 14th February 2024

I am a driving instructor and had an accident in my...

I am a driving instructor and had an accident in my vehicle. Currently waiting for a courtesy which I have paid for on my policy and still have no car. This is day 4 @ they just don’t care. I’ve made constant calls and emails. They’re really do not care about their customers. So first and last time for me. I’ll also be spreading the word. They’re not even worth 1 star Reviewed on: 18th January 2024

Don't use

So if you're a new driver and thinking about use them DON'T. my son has used them and has nothing but trouble with them, there black box is a pain has had messages after message that the box has been removed from car, it hasn't, final got a email cancelling the insurance in 7day, but rung them and told he insurance was cancelled that day so would hane been driving with no insurance. So keep away, the box doesn't work properly poor customer service. Do not use Reviewed on: 2nd December 2023

poor customer service, rip-off quotes

telephone wait of over 30 minutes every time! i have been a customer for over 5 years. Then changed from motorhome to van. First they quoted me as Adrian Flux. Then as Sterling van when I called them. But Adrian Flux and Sterling Van are the same company. Difference of over £400. With the same underlying insurer! Tried to rip me off, clearly. Loyalty does not pay. I'm going elsewhere. Reviewed on: 13th November 2023

DO NOT USE THIS COMPANY!!!

i paid for a whole years van insurance to be called and left on hold for half an hour to then be told my premium would change for the worse as the customer service women twisted my words to the underwriters... very stressful. do not use!!! Reviewed on: 25th October 2023

massive leaving charge

yes they charge you massively for leaving, They also have thousands of bad reviews on untrust pilot but still have almost 5 stars go figure Reviewed on: 20th October 2023