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Adrian Flux: Personal insurance broker reviews

View other Adrian Flux products
2.79
Based on 157 reviews, last reviewed 3rd Sep 2026
300% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
44%

Latest highest rating:

5

Great cover, friendly staff. Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies! Reviewed on: 3rd September 2026
Big Al's avatar
Big Al

Latest lowest rating:

1

Spent forever on the phone getting a quote to be tol... Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than my current insurance co... Read more Reviewed on: 14th August 2026
Paul Miles's avatar
Paul Miles
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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Policies include cover for standard vehicles, learner drivers, classic and high-performance cars. Other policies include general home insurance, high-value and unoccupied homes, bike and van insurance, motorhomes, key care and breakdown cover.

Adrian Flux reviews help you find out what it’s like to be a customer. If you’ve used Adrian Flux before, you can also leave a review and share your experience.

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Adrian Flux Personal insurance broker reviews (157)

Great cover, friendly staff.

5
Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies! Reviewed on: 3rd September 2026
Big Al's avatar
Big Al

Great for van insurance!

5
I have insured two van with Adrian and the customer service both time have been at a high standard. Always beats on price! Reviewed on: 21st August 2026
ClaireD's avatar
ClaireD

Good prices with windscreen cover in the UK and cove...

5
Good prices with windscreen cover in the UK and covering the EU. Reviewed on: 20th August 2026
Nick's avatar
Nick

Spent forever on the phone getting a quote to be tol...

1
Spent forever on the phone getting a quote to be told they would get me a better quotation which happened to be £600 more than my current insurance company. An absolute waste of time. Reviewed on: 14th August 2026
Paul Miles's avatar
Paul Miles

Penalised unfairly

1
By mistake , i gave them a date which was a year out regarding a past claim. They had already taken the money from me while my application was being reviewed. They then raised the claim by over £100, so i decided not to go ahead, they then charged me an admin fee, which i thought was unfair as it was an honest mistake. I do not feel they should have taken my money before the application had been reviewed and accepted either. The lady was rude and abrupt, I will never use them again. Reviewed on: 30th June 2026
mark s's avatar
mark s

Smallprint warriors - 'as per terms of business'

1
I can only presume that those who have given positive reviews have not had to amend or cancel their policy in anyway. Should be ZERO STARS. Avoid at all costs. A change of address was a £35 admin fee. I paid £340 for a policy in May. I have now sold the car and they have offered a refund of £7.12! Absolute scammers of the highest order. Look at the below! Insurers charge for time on cover: £97.29 Adrian Flux cancellation fee: £35.00 Retention of set up fee, as per our terms of business: £100.00 Retention of brokerage fee, as per our terms of business: £31.12 Rentention of policy amendment fees for any changes, as per terms of business: £70.00 Total cancellation charges: £333.41 Total amount paid: £340.53 Total refund: £7.21 Reviewed on: 6th October 2025
Nick G's avatar
Nick G

Extremely Disappointing Experience with Adrian Flux...

1
Extremely Disappointing Experience with Adrian Flux – Would Not Recommend I’ve had a very poor experience with Adrian Flux, and I would strongly advise others to avoid this broker. Their website feels outdated and lacks any modern automation — you cannot make even the simplest changes to your policy online. Customer service is extremely slow, and the lack of digital tools makes every process frustratingly manual. To make matters worse, they unexpectedly increased my monthly payment from £147 to £395 without clear justification. It took weeks to receive my No Claims Bonus (NCB), and getting a quote for a new vehicle required several days of waiting — unacceptable in today’s market. Overall, Adrian Flux has been the worst insurance provider I’ve ever dealt with. Poor service, outdated systems, and unreasonable charges. Never again. Reviewed on: 30th July 2025
Dan P's avatar
Dan P

Avoid and go elsewhere

1
My renewal was sent with a premium of £245 for the year, I had already agreed a sale of my bike, but the buyer could not collect until after my renewal date, for peace of mind I decided to keep the bike insured even though it was not being used and in safe storage. I explained this to the call handler that the bike would be gone in 14 – 18 days and I asked how best to move forward. I was advised rather than pay the full premium up front, pay a deposit of £45 and set up an agreement for monthly payment starting 3 months after the initial renewal, that way when I sold the bike I could cancel the instalment plan. Bike was sold 16 days in, I called to cancel, and they charged me another £115 , so with the £45 already paid = £160 for 16 days cover , I was totally mislead by the call handler , complete thieves! Reviewed on: 6th June 2025
Mark F's avatar
Mark F

They are theives posing as Insurance Brokers

1
They are theives posing as Insurance Brokers Reviewed on: 3rd April 2025
Ian Williams's avatar
Ian Williams

A1 Hard-to-find /obscure motor vehicle insurance br...

5
A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team. Best prices for policies on unusual motors and motor homes etc. Reviewed on: 28th February 2025
Chloe D's avatar
Chloe D

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