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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 2.23 (153 reviews)

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2.23

Based on 153 reviews, last reviewed 30th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

44%

Latest highest rating:

5

A1 Hard-to-find /obscure motor vehicle insurance br... A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Penalised unfairly By mistake , i gave them a date which was a year out regarding a past claim. They had already taken the money from me while my application was being r... Read more Reviewed on: 30th June 2026

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (153)

Penalised unfairly

By mistake , i gave them a date which was a year out regarding a past claim. They had already taken the money from me while my application was being reviewed. They then raised the claim by over £100, so i decided not to go ahead, they then charged me an admin fee, which i thought was unfair as it was an honest mistake. I do not feel they should have taken my money before the application had been reviewed and accepted either. The lady was rude and abrupt, I will never use them again. Reviewed on: 30th June 2026

Smallprint warriors - 'as per terms of business'

I can only presume that those who have given positive reviews have not had to amend or cancel their policy in anyway. Should be ZERO STARS. Avoid at all costs. A change of address was a £35 admin fee. I paid £340 for a policy in May. I have now sold the car and they have offered a refund of £7.12! Absolute scammers of the highest order. Look at the below! Insurers charge for time on cover: £97.29 Adrian Flux cancellation fee: £35.00 Retention of set up fee, as per our terms of business: £100.00 Retention of brokerage fee, as per our terms of business: £31.12 Rentention of policy amendment fees for any changes, as per terms of business: £70.00 Total cancellation charges: £333.41 Total amount paid: £340.53 Total refund: £7.21 Reviewed on: 6th October 2025

Extremely Disappointing Experience with Adrian Flux...

Extremely Disappointing Experience with Adrian Flux – Would Not Recommend I’ve had a very poor experience with Adrian Flux, and I would strongly advise others to avoid this broker. Their website feels outdated and lacks any modern automation — you cannot make even the simplest changes to your policy online. Customer service is extremely slow, and the lack of digital tools makes every process frustratingly manual. To make matters worse, they unexpectedly increased my monthly payment from £147 to £395 without clear justification. It took weeks to receive my No Claims Bonus (NCB), and getting a quote for a new vehicle required several days of waiting — unacceptable in today’s market. Overall, Adrian Flux has been the worst insurance provider I’ve ever dealt with. Poor service, outdated systems, and unreasonable charges. Never again. Reviewed on: 30th July 2025

Avoid and go elsewhere

My renewal was sent with a premium of £245 for the year, I had already agreed a sale of my bike, but the buyer could not collect until after my renewal date, for peace of mind I decided to keep the bike insured even though it was not being used and in safe storage. I explained this to the call handler that the bike would be gone in 14 – 18 days and I asked how best to move forward. I was advised rather than pay the full premium up front, pay a deposit of £45 and set up an agreement for monthly payment starting 3 months after the initial renewal, that way when I sold the bike I could cancel the instalment plan. Bike was sold 16 days in, I called to cancel, and they charged me another £115 , so with the £45 already paid = £160 for 16 days cover , I was totally mislead by the call handler , complete thieves! Reviewed on: 6th June 2025

They are theives posing as Insurance Brokers

They are theives posing as Insurance Brokers Reviewed on: 3rd April 2025

A1 Hard-to-find /obscure motor vehicle insurance br...

A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team. Best prices for policies on unusual motors and motor homes etc. Reviewed on: 28th February 2025

Laid Up Insurance Problem

I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insurance was rather expensive but I had to have it. I asked whether I could transfer the insurance to a normal comprehensive policy once my licence was reinstated. I was told that yes no problem - any balance left could be set against the new policy. I now have my licence back and contacted AF to set up a new policy. They quoted me a ridiculous amount of around £1000 which took into account my 9+ years of NCB. I had already researched the market and could get a comprehensive policy for around £215! I then asked for the policy to be cancelled and requested a refund for the unexpired portion of the premium paid. I was saddened to learn that "this was not possible" for laid up insurance and that they were very sorry that I had apparently been misinformed. I would definitely NOT recommend this company. Reviewed on: 29th January 2025

Avoid as they are legalised thief's,

Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel it, they said they will refund with £85 fee deducted, it was not due to start until old insurance ran out (2 week’s time) but no they still wanted £85, now I have all the hassle to get full refund through small claims court, nothing but con artists. Reviewed on: 10th December 2024

AVOID AT ALL COSTS.

AVOID AT ALL COSTS. Quoted me £450 online which I agreed and paid. Several days later they asked me to call them to validate the insurance and asked for an additional £380. On that basis I asked them to cancel the quote and to issue me with refund which they agreed to, but will be deducting an £80 admin fee out of it. This is despite the policy not being set up and being within the 14 day cooling off period. Absolute daylight robbery - NO NOT USE! Reviewed on: 4th December 2024

Charged several £35 admin fees.

Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got charged an additional £70 because I had a 'For information only' Claim. No claim was made and no money transferred. Adrian flux charged £70, whereas when I informed other insurers for my other vehicles. They said this didn't matter and doesn't effect the policy as its for information only and no claim was made. They were the cheapest option for me, I now understand how they can quote so low. They'll make it up elsewhere after you've paid and if you want to back out within the 14-day cool off period, it will be £80 to cancel. Regret not cancelling at the first admin fee. Will not use them again and will choose a less budget provider. Reviewed on: 7th November 2024

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Adrian Flux: Personal Insurance Broker reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Adrian Flux: Personal Insurance Broker now

Adrian Flux Personal Insurance Broker reviews (153)

Penalised unfairly

Smallprint warriors - 'as per terms of business'

Extremely Disappointing Experience with Adrian Flux...

Avoid and go elsewhere

They are theives posing as Insurance Brokers

A1 Hard-to-find /obscure motor vehicle insurance br...

Laid Up Insurance Problem

Avoid as they are legalised thief's,

AVOID AT ALL COSTS.

Charged several £35 admin fees.

Review Adrian Flux: Personal Insurance Broker now

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