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Adrian Flux: Personal Insurance Broker reviews

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2.49
Based on 150 reviews, last reviewed 3rd Apr 2025
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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Latest highest rating:

5

A1 Hard-to-find /obscure motor vehicle insurance br... A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team... Read more Reviewed on: 28th February 2025
Chloe D's avatar
Chloe D

Latest lowest rating:

1

They are theives posing as Insurance Brokers They are theives posing as Insurance Brokers Reviewed on: 3rd April 2025
Ian Williams's avatar
Ian Williams
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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (150)

Outstanding insurance

5
Outstanding insurance, customers service that's not matched in the sector.. Reviewed on: 24th August 2023
Luke Waring's avatar
Luke Waring

Superb service

5
Always very good over the phone and helpful with the best options available Reviewed on: 24th August 2023
Will H's avatar
Will H

Best Motor Insurance Broker

5
Really good service, cheapest around and catered for specialised needs Reviewed on: 23rd August 2023
Aaron Luke Marshall's avatar
Aaron Luke Marshall

Absolute Waste Of Time And Effort

1
Took out a policy to start with immediate effect, I was charged for the policy straight away but no cover note was issued and no confirmation given. I received an email the following day at 6.11pm asking to contact them or my insurance would be cancelled. I rang immediately but was not able to speak with anyone. I cancelled the policy as it was easier than trying to wait on hold and weave my way through their phone system. Reviewed on: 23rd August 2023
Rob Hyde's avatar
Rob Hyde

untrustworthy

1
received a competitive quote for car insurance, which I then bought. Upon receiving my paperwork it was apparent the Adrian Flux had inputted the wrong detail about the age of my car, so I rang them so that they could amend the details. At this point I was advised that my policy cost would now be more than doubled ! I Cancelled , and am awaiting my refund. I'm hoping that they don't refund so I can launch a court claim against them. Prospective customers please read the many poor reviews - I am unlikely despite 5 years as a customer to ever use them again 888 Reviewed on: 16th August 2023
Benjamin Davis's avatar
Benjamin Davis

Never insured, cancelled my policy and kept the deposit

1
Last week, I was coned by these fraudsters, I had a quote through GoCompare.com, received an email call us back, I then called to basically go through a quote again, Karen (lady on the phone) with a very patronising tone.. do you want 5000 or 8000 miles, where are you going to park overnight, why this -why that etc.. even when, I put all these details on the comparison site. this lady sounded very young with very poor negotiation skills-talking to me as she was my manager-mum (don't know of what) she-they decided to cancel my insurance policy- I never got any policy documents or the policy was never in force as I was planning getting with a least two weeks in advance, I lost my deposit eve where they were the ones that cancelled it- being the victimed here put my new insurance policy by extra £420.. sad that they are people like that acting under the gov regulations doing things as they pleased. I would suggest you do not deal with these people, they lady-business approach is cold and ruthless, taking that things are very hard these days for everyone.. I will be making a official complaint, such people-business practices are no acceptable Reviewed on: 10th August 2023
PBS Alyid's avatar
PBS Alyid

Very Misleading sales staff

1
Absolute con merchants! Took out second policy during transition from old van to new while removing racking and livery etc. quoted £452 for years policy and paid £67 deposit, sales person told me there would be small cancellation fee when i cancelled £25-35! ive just been on phone for almost an hour and they insist i have another £122.71 to pay so 2 weeks and 3 days cover has cost me over £190! My advice is steer clear and don't entertain this company. Reviewed on: 4th August 2023
Arthur Greenway's avatar
Arthur Greenway

Insurance Review

5
Excellent price and exemplary service Reviewed on: 1st August 2023
Sean.ash@dmcash.co.uk's avatar
[email protected]

Appalling Service from Adrian Flux

1
Was not happy with terms of agreed value on my cars so tried to cancel my car insurance in the 30 day grace period. Was unable to get my phone call answered, waited over 30minutes at times still did not answer. Tried to email them but email did not go which appeared to be a deliberate ploy. Now forced to send them a recorded delivery letter to cancel policy and I shall be reporting this company to the ombudsman. They are a disgrace. Reviewed on: 28th July 2023
Linda Larkman's avatar
Linda Larkman

Do not use

1
Do not use. Nightmare to set up a simple insurance agreement. Made up future charges which weren’t accurate at £100+. Didn’t support completion of additional documents (which weren’t made aware of at the time of purchase) and were told were needed for the policy to be valid, so ended up paying for an insurance we couldn’t rely on. No reply to emails. Lengthy phone call just to cancel and find a more reliable insurer. Reviewed on: 12th July 2023
Rhiannon Lucy Brenton's avatar
Rhiannon Lucy Brenton

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