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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.09 (143 reviews)

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2.55

Based on 143 reviews, last reviewed 20th Jul 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

41%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

RIP OFF AGENTS These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Mus... Read more Reviewed on: 20th July 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (143)

Insurance Review

Excellent price and exemplary service Reviewed on: 1st August 2023

Appalling Service from Adrian Flux

Was not happy with terms of agreed value on my cars so tried to cancel my car insurance in the 30 day grace period. Was unable to get my phone call answered, waited over 30minutes at times still did not answer. Tried to email them but email did not go which appeared to be a deliberate ploy. Now forced to send them a recorded delivery letter to cancel policy and I shall be reporting this company to the ombudsman. They are a disgrace. Reviewed on: 28th July 2023

Do not use

Do not use. Nightmare to set up a simple insurance agreement. Made up future charges which weren’t accurate at £100+. Didn’t support completion of additional documents (which weren’t made aware of at the time of purchase) and were told were needed for the policy to be valid, so ended up paying for an insurance we couldn’t rely on. No reply to emails. Lengthy phone call just to cancel and find a more reliable insurer. Reviewed on: 12th July 2023

Condescending customer service agent who needs to learn some soft skills

When I spoke to Adrian Flux for learner driver insurance for my son, the lady I spoke to was fantastic and very helpful and I took out a policy for my son. So why the one star review you may ask? Things changed the day my son passed his driving test and I phoned to get a new quote in my son's name. The guy that answered the phone was arrogant and the quote he provided was, in my opinion far too expensive. When I told him what my son's budget was, he asked if my son was in the room and could I put the phone on loudspeaker which I did. I couldn't believe it when the agent said - and I quote. "Well if that's all you have in your budget you'd be better off selling your car because you won't get anywhere near that price!" Well guess what? Not only did we get near my son's budget we actually got insurance from another company where 'Every Little Helps' for under his budget. For the arrogance and pressurised sales experience I had I would never recommend Adrian Flux to anyone. Shop around and spend your hard saved cash with someone who actually cares about customer service. Reviewed on: 16th June 2023

AVOID ADRIAN FLUX

Took out caravan insurance on line. They took my money and then sent me an email saying they needed more information to validate the insurance. I've never been asked for more information like this in many years of taking out caravan insurance. I then spent a couple of hours trying to get them the right information about the caravan storage site, and decided that to avoid the hassle I'd like to cancel. Even though I'd only paid a couple of hours earlier, and the policy wasn't due to start for a couple of weeks, they wanted to charge £55, on a £122 premium! I ended up having to pay more on the premium rather than take the £55 hit. Hope I never have to make a claim, as I can only see that going one way. AVOID. Awful attitude to customers, and wouldn't trust them one bit. Reviewed on: 18th May 2023

Good service and good price

I called them last year got a quote but was only a few quid cheaper then my current insurer so renewed with them. However this year gave them another call and got a cheaper rate and was impressed with the professionalism so took it out with them. Would definitely recommend Reviewed on: 11th February 2023

They will rob you blind

Do not use this company iam not paying Adrian flux after what they have done to me. I am not paying their money after I agreed on a different price. I told them I would pay £190 a month half an hour later they told me it would be £220 a month there in the wrong or not and I am taking this further this is not fair there are multi-million pound business and they're trying to make a man who struggles to pay everyday living and they want the amount of £587.69 to which I can't afford and also did not agree to! I would put my hands up if I was in the wrong but I'm not in this case I told them I would pay the cancellation fee and that was it but then being greedy that wasn't enough k for Android Reviewed on: 7th February 2023

Absolute scam they twist and manipulate everything you say

Son has modified van for weekends declared modifications paid insurance then they started with almost threatening emails demanding more money or they will cancel insurance making it difficult to get insurance with anyone else they twisted everything he said and he had paid another 600 to them and now they are disputing his previous no claims they are just after more money and I have reported to trading standard's never in my 50 years of driving have I ever encountered such unethically behaviour definitely a call centre based company with couldn't care less employees just making money Reviewed on: 31st January 2023

Scammers

The most scammy money grabbing **** wipes on the market. I bought a 125cc to practice on whilst i waited for my DAS, insured my bike with them for £350 online, after speaking to them they then wanted a further £300 to which i just gave because i wanted the insurance. Not even 4 weeks later the bike i bought blew up. That's £900 down, so I cancelled the insurance which totalled around £700, the cheeky ***** gave me £180 back when i paid a year upfront, gave me some ******** jargon about admin ect. If you want to insure your bike or modified car do it else where, MCE are a good bike insurance company. I know about modified cars as well because my friend just did a quote for an E90 M3 with 10 years no claims, they wanted 3k+ even though they already had £600 out of him to insure the car whilst it was in storage, something which he arranged in November 2022, he has now cancelled it and got a disgusting £170 back. I intend on posting this review EVERYWHERE *** ****** ***** ******* ******** *** ****. Reviewed on: 3rd January 2023

AVOID!!

AVOID!!! I took a policy out on my vintage car policy was £275 monthly payments £33 monthly payments on several occasions was refused (premium credit who they got to take over the policy) they on several occasions tried taking the money early and late and given £25 charges each time it wasn't in when they chose to take. I asked for to be changed and offered to pay a month in advance and was refused. Fast forward after so far paying £258 insurance the insurance has been cancelled 5 months early and they now want another £150 extra for cancelling Reviewed on: 28th December 2022