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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.09 (143 reviews)

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2.55

Based on 143 reviews, last reviewed 20th Jul 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

41%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

RIP OFF AGENTS These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Mus... Read more Reviewed on: 20th July 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (143)

Good customer service

Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Excellent service

They are so helpful. I love the newsletter and the quotes they give are always competitive Reviewed on: 25th August 2023

Lesson learned

Adrian Flux Cheapest isn't always best. Changed vehicles mid Term Adrian Flux quote was over twice the amount I could pay elsewhere. After getting through to them ( you're gonna wait half an hour) you'll probably get passed about with folk who obviously don't care. " impossible" to change quote I'm told. So cancelled policy, three months into a years policy, cancellation fee was £200, this was on a policy that cost £350, and had already paid over £100. Was promised a call to discuss. Still waiting. Truly awful. Reviewed on: 24th August 2023

Outstanding insurance

Outstanding insurance, customers service that's not matched in the sector.. Reviewed on: 24th August 2023

Superb service

Always very good over the phone and helpful with the best options available Reviewed on: 24th August 2023

Best Motor Insurance Broker

Really good service, cheapest around and catered for specialised needs Reviewed on: 23rd August 2023

Absolute Waste Of Time And Effort

Took out a policy to start with immediate effect, I was charged for the policy straight away but no cover note was issued and no confirmation given. I received an email the following day at 6.11pm asking to contact them or my insurance would be cancelled. I rang immediately but was not able to speak with anyone. I cancelled the policy as it was easier than trying to wait on hold and weave my way through their phone system. Reviewed on: 23rd August 2023

untrustworthy

received a competitive quote for car insurance, which I then bought. Upon receiving my paperwork it was apparent the Adrian Flux had inputted the wrong detail about the age of my car, so I rang them so that they could amend the details. At this point I was advised that my policy cost would now be more than doubled ! I Cancelled , and am awaiting my refund. I'm hoping that they don't refund so I can launch a court claim against them. Prospective customers please read the many poor reviews - I am unlikely despite 5 years as a customer to ever use them again 888 Reviewed on: 16th August 2023

Never insured, cancelled my policy and kept the deposit

Last week, I was coned by these fraudsters, I had a quote through GoCompare.com, received an email call us back, I then called to basically go through a quote again, Karen (lady on the phone) with a very patronising tone.. do you want 5000 or 8000 miles, where are you going to park overnight, why this -why that etc.. even when, I put all these details on the comparison site. this lady sounded very young with very poor negotiation skills-talking to me as she was my manager-mum (don't know of what) she-they decided to cancel my insurance policy- I never got any policy documents or the policy was never in force as I was planning getting with a least two weeks in advance, I lost my deposit eve where they were the ones that cancelled it- being the victimed here put my new insurance policy by extra £420.. sad that they are people like that acting under the gov regulations doing things as they pleased. I would suggest you do not deal with these people, they lady-business approach is cold and ruthless, taking that things are very hard these days for everyone.. I will be making a official complaint, such people-business practices are no acceptable Reviewed on: 10th August 2023

Very Misleading sales staff

Absolute con merchants! Took out second policy during transition from old van to new while removing racking and livery etc. quoted £452 for years policy and paid £67 deposit, sales person told me there would be small cancellation fee when i cancelled £25-35! ive just been on phone for almost an hour and they insist i have another £122.71 to pay so 2 weeks and 3 days cover has cost me over £190! My advice is steer clear and don't entertain this company. Reviewed on: 4th August 2023