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Adrian Flux: Personal insurance broker reviews

Name: Personal insurance broker
Rating: 2.69 (158 reviews)

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2.69

Based on 158 reviews, last reviewed 24th Sep 2026

300% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

44%

Latest highest rating:

5

Great cover, friendly staff. Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies! Reviewed on: 3rd September 2026

Latest lowest rating:

1

Worst customer experience I have been trying to amend a policy with Adrian Flux for a month. I have spent probably 3 hours on calls with the team in that time. Noone ever calls... Read more Reviewed on: 24th September 2026

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Policies include cover for standard vehicles, learner drivers, classic and high-performance cars. Other policies include general home insurance, high-value and unoccupied homes, bike and van insurance, motorhomes, key care and breakdown cover.

Adrian Flux reviews help you find out what it’s like to be a customer. If you’ve used Adrian Flux before, you can also leave a review and share your experience.

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Adrian Flux Personal insurance broker reviews (158)

A1 Hard-to-find /obscure motor vehicle insurance br...

A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team. Best prices for policies on unusual motors and motor homes etc. Reviewed on: 28th February 2025

Laid Up Insurance Problem

I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insurance was rather expensive but I had to have it. I asked whether I could transfer the insurance to a normal comprehensive policy once my licence was reinstated. I was told that yes no problem - any balance left could be set against the new policy. I now have my licence back and contacted AF to set up a new policy. They quoted me a ridiculous amount of around £1000 which took into account my 9+ years of NCB. I had already researched the market and could get a comprehensive policy for around £215! I then asked for the policy to be cancelled and requested a refund for the unexpired portion of the premium paid. I was saddened to learn that "this was not possible" for laid up insurance and that they were very sorry that I had apparently been misinformed. I would definitely NOT recommend this company. Reviewed on: 29th January 2025

Avoid as they are legalised thief's,

Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel it, they said they will refund with £85 fee deducted, it was not due to start until old insurance ran out (2 week’s time) but no they still wanted £85, now I have all the hassle to get full refund through small claims court, nothing but con artists. Reviewed on: 10th December 2024

AVOID AT ALL COSTS.

AVOID AT ALL COSTS. Quoted me £450 online which I agreed and paid. Several days later they asked me to call them to validate the insurance and asked for an additional £380. On that basis I asked them to cancel the quote and to issue me with refund which they agreed to, but will be deducting an £80 admin fee out of it. This is despite the policy not being set up and being within the 14 day cooling off period. Absolute daylight robbery - NO NOT USE! Reviewed on: 4th December 2024

Charged several £35 admin fees.

Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got charged an additional £70 because I had a 'For information only' Claim. No claim was made and no money transferred. Adrian flux charged £70, whereas when I informed other insurers for my other vehicles. They said this didn't matter and doesn't effect the policy as its for information only and no claim was made. They were the cheapest option for me, I now understand how they can quote so low. They'll make it up elsewhere after you've paid and if you want to back out within the 14-day cool off period, it will be £80 to cancel. Regret not cancelling at the first admin fee. Will not use them again and will choose a less budget provider. Reviewed on: 7th November 2024

Stay clear

Stay clear of this company Stay clear of this company! You have been warned. Not only will they take the full amount from the finance company but will charge you a massive fee to cancel! Might be the cheapest policy but you will pay in the long run. Keep well away!!!!!! They have over £300 still available that was paid from the finance company and want to charge me over £120 more to cancel. Daylight robbery. #legal scam.. in effect a £400 policy for one year has worked out £500 for canceling. Really Adrian Flux? Reviewed on: 20th September 2024

RIP OFF AGENTS

These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Must suggest people avoid. Reviewed on: 20th July 2024

Warning.....

I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or whether they should carry the policy on against a "dummy registration". Whatever one of these is?! Can they even do this? Surely a new car = new policy? Upshot of this is that Adrian Flux did not cancel his policy in March as instructed, did not refund any monies due back to my son AND then renewed the policy for a car sold 4 months ago and took £500 out of his bank account this week! We are nowhere near sorting this mess out and I wanted to post this as a warning to any parents of younger people that they seem to need to be super careful with this company. I do not like how they have manipulated this situation with a young person not very experienced in formal communication, especially as he is so far from home and with an 8-hour time difference cannot communicate at all well. Reviewed on: 10th July 2024

Years of loyalty means nothing

Been with adrian flux for years. Always helpful and very informative. Came to this years renewal and my policy gone up by £140. When I spoken with a representative I have been explained that my policy is gone up because everyone else causes accidents and makes claims. This conversation puts me in a spot where if I let it slide theres no guarantee that next year they will not pull the same stunt again. Im not sure what world they living in as it’s very wrong to try to charge people on the basis that someone else is driving like a tool, made an arrangements elsewhere saved £240 on premium, strangely enough there’s plenty of brokers who does not increase their prices like flux did, very likely never be back. Reviewed on: 4th May 2024

Very untrustworthy

Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my test December last year and started my policy, after the initial larger payment in January I would be paying £138 per month, this was decreased to £124. Weeks later I received a email saying I have a payment overdue of £97, after ringing up they told me not to worry and they’re not sure why I have received this email. I was assured repeatedly I’d be paying the same monthly payments of £124. A day later I received a email saying my monthly payments are increasing to £140, after ringing up again I was told not to worry and my monthly payments would be £124 going forward, I asked repeatedly to make sure this was the case. In feb they took a payment of £124 howver in march they decided that I now pay £140? And going forward I will be paying £140. Chopped and changed my monthly payments and told me different things every time I rang up to ask about it. They also made me feel like I’m arguing over pennies when In fact I’m just trying to understand how my monthly payments are constantly changing. On top of a cost of living crisis it’s a very disgusting company and in my opinion intentionally confuse customers so that they give up asking questions. Also there are many many hidden fees and will constantly try to sell you crap at the end of phone calls. Reviewed on: 6th March 2024

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Adrian Flux: Personal insurance broker reviews

300% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Adrian Flux: Personal insurance broker now

Adrian Flux Personal insurance broker reviews (158)

A1 Hard-to-find /obscure motor vehicle insurance br...

Laid Up Insurance Problem

Avoid as they are legalised thief's,

AVOID AT ALL COSTS.

Charged several £35 admin fees.

Stay clear

RIP OFF AGENTS

Warning.....

Years of loyalty means nothing

Very untrustworthy

Review Adrian Flux: Personal insurance broker now

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