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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.06 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 7th Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

42%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

Charged several £35 admin fees. Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got ... Read more Reviewed on: 7th November 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (145)

Incompetent rip off

Just wanted to swap my insurance over to a small car .they said I had to get a new policy and demanded £750.staff were rude and not interested in helping .I found another company online and sorted a new policy in about 10 mins for just over £200 Reviewed on: 18th April 2022

Clowns and Thieves

They made a mistake when setting up a new policy. When I noticed the mistake I contacted them (eventually) to sort it out and asked if this would result in a lower premium. They indeed quoted me a lower premium, so I asked them to refund the difference between what I had already paid and the new premium. They refused and only offered to refund part of the difference. No one would admit their mistakes mistake and I had to cancel the policy. Then I received a ridiculous letter from their complaints dept. saying they were not at fault and wouldn't be doing anything more. Dishonest idiots. Avoid at all costs! Reviewed on: 7th April 2022

DO NOT USE ADRIAN FLUX

I bought motor insurance for 2 vehicles six weeks ago. They have asked for the same information from me numerous times which I have sent numerous times. In the end I sent a copy of both registration documents, Mot certificates, no claims document, copy of driving license and tracking codes to both Adrian Flux and the underwriters Premier insurance by registered mail. Still I get letters, emails etc asking me for more information and threatening to cancel my insurance. I get nowhere when I talk to them on the phone except promises that it's all ok, only to get yet another letter or email threatening to cancel my insurance if I don't supply information which I have already sent them. I am so stressed out with it all that I'm looking for another company as my car is essential for getting to my care clients. I would NEVER recommend this company to ANYONE Reviewed on: 31st March 2022

Adrian Flux me over!

Poor customer service and never admit to being their fault. The operators are rude and never do what they promise. I have terminated with these cowboys and opted for a non telematics policy for only a couple of hundred pounds more but is definitely worth it to avoid the grief. Reviewed on: 28th February 2022

The Worst Insurance Broker EVER

I insured my daughter's car with Adrian Flux. I receive endless communications from their totally useless staff. We had to make a few changes to the policy, that was mind-boggling slow and rip off expensive. I have no idea how the rating can be "good" on this site as most people seem to be saying the same as me. I STRONGLY RECOMMEND AVOIDING THIS COMPANY, THEY ARE A TOTAL NIGHTMARE!!!! Reviewed on: 15th February 2022

Shocking Customer Service

My Daughter paid £1486 for Insurance to go onto her sisters policy, 5 months on she had the chance to get her own car, so phoned to cancel her from her sisters policy and was told the refund due back was a "large" £289, I said that was no good, they then agreed to waiver their fee so the refund was then £359, will be taking them to the insurance ombudsman, nothing more than thieves Reviewed on: 25th January 2022

Diabolical customer services rude would not recommend this company ever

Diabolical customer services rude would not recommend this company ever Once they have your money their attitude changes very very rude demanding bringing in clauses that in microscopic print do not use this company you will regret it Reviewed on: 25th January 2022

Rip of insurance

company. Told them my son had 8 points. They asked me what code I didn't know the agent said it must be a code never heard of it. Took payment now they have just charged me £104 because it was the wrong code. Disgusting behaviour from this company. I hope nobody else gets scammed into posting more money Reviewed on: 19th January 2022

Shop around because they aren't cheap

It's my own fault, I should have shopped around. They said all prices have gone up because of covid, but I paid £200 more than I could have done elsewhere. I'll never use them again. Reviewed on: 15th November 2021

counterbalancing a bad review i left preivously

messed around a bit but came good in the end 3 stars out of 5 Explained my situation in the quote call and accepted. Subsequently when providing documents the situation i described was rejected. Had 2 calls with customer service which were frustrating. 3rd call a manager called me, and sorted it out. They did eventually go above and beyond, they didn't have to. Reviewed on: 15th October 2021