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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.06 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 7th Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

42%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

Charged several £35 admin fees. Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got ... Read more Reviewed on: 7th November 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (145)

Do not touch this company! Scamming load of bastards!

Tried to cancel and ended up with massive hidden charged, tossa's! Reviewed on: 17th July 2022

terms and conditions designed not for reading - you may not get what your paying for.

I was in an accident and I did not get a hire car even though I paid for one. When contacting adrian flux which took over an hour - I was met with this was specified in my terms and conditions which is a file of 50 something pages with formal writing. As someone who is dyslexic as well, this was not communicated that I may not get a hire car if they don't have one. in other words i may not get what I paid for. When I tried to complain against this I was out on hold but hung up on. My car has still not been authorised for repair which has gone way over the time specified to me, again apparently this is in the terms that this may not happen and has resulted with me weeks and weeks without a car. Every time I want an update I would have to be on hold for at least 20 minutes. Poor customer service and you don't really get what you think you're paying for. Reviewed on: 6th July 2022

Liars

In my second year of insuring with them. Due to covid and the loss of my business I opted to pay the £240 (quoted) for the year in installments every month. That equals to me £20 a month. Sure, great..Usually I pay vehicle insurance in one hit but innocently thought this would be OK. I cancelled my policy last night as I have sold it. I'm told I owe them £102...How? I've paid 3 installments so far - roughly £93 in 3 months so how on earth do I owe them £102 when it amounts to £20 a month. Turns out - they use a loan shark company to pay the entirity of the full years quote, when one wants to leave they pass that over to the customer / victim. Admin fees / Time on cover (??) / Broker fee / Cancellation / Commision / Interest...endless - I do not do loans and this was exceptionally unclear. So £93 already paid - they want £102 because I'm cancelling - this amounts to £195...£193 to cover me for only 3 months of insurance??? I am now in dispute - that is disgusting and dishonest. DO NOT USE Reviewed on: 30th June 2022

Do not have this Company

My daughter first insurance as she 18… My daughter first insurance as she 18 her car can not be fixed try to freeze her insurance they would not said we still have to keep paying the insurance pay out over £800 she only been driving for Four months they said they can not freeze the insurance I think this is so unfair on any 18 yrs old for this to happen and 1000s of posts on Facebook saying the same but they are Quick enough to take the money Reviewed on: 21st June 2022

My daughters first insurance

Nightmare

The worst insurance company I ever dealt with. We insured our campervan with them and they gave us such a "ride" we had to cancel after 7 days. Constant messages and letters demanding extra paperwork and hidden fees. Looks like the cheapest but at the end turned out most expensive. We paid for the whole year in advance, after 7 days we had £68 back...and nervous breakdown for free. I would not recommend to anyone. If only I was smarter at the beginning and read all the bad reviews they have... Lesson for the future Reviewed on: 16th June 2022

Robbers

Cancelled insurance after final payment made and asking for more money to keep insured they are just dodgy company Stay away Reviewed on: 27th May 2022

Scum

I insured my van with adrian flux and was asked for my no claimes and milage. I forwarded my no claims from email off last insurer and told someone over phone my milage. I asked if they needed anything else. They said no. That was in march. On saturday out the blue my insurance was cancelled. Looking back i did get an email saying they could not open my attachment, i missed it. That was it. Now i have a cancelled insurance and it will up my preiums and they want nearly double to be paid again to be insured. Minimal warning and no understanding. Avoid. Reviewed on: 24th May 2022

THIEVES

Terrible service. Firstly, when you have to renew you have to contact them on a premium rate number. I did this with a 30 minute wait each time to get cut off everytime. To add the renewal guy said you cannot renew online. I finally maxed my monthly spend on my phone of £100 just trying to speak to somebody to renew and that was just Adrian Flux and nobody else, and I still hadn't renewed. I then found out you could do this online. Howeve, you recieve an email to say that you have been paid but no confirmation or certificate of insurance. So I'm now £100 down, can't get to work as I'm not sure if I'm insured and self employed so no money today. Thanks Adrian Flux for my rubbish week. Looking elsewhere for professionals and complaining to the ombudsman. STEER CLEAR Reviewed on: 30th April 2022

DISGUSTING

Charged me nearly a quarter of my years insurance to change my address! Then cancelled when I refused to as it was unjustified then reinstated my insurance after a complaint then cancelled again and demanded the money or it would be forwarded to debt collectors! 10 years loyalty that’s what you get! They have completely lost there way and I will now never use them again to insure anything Reviewed on: 19th April 2022