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chloe thomson-smith

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Review of the Adrian Flux, Personal Insurance Broker:

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terms and conditions designed not for reading - you may not get what your paying for.

I was in an accident and I did not get a hire car even though I paid for one. When contacting adrian flux which took over an hour - I was met with this was specified in my terms and conditions which is a file of 50 something pages with formal writing. As someone who is dyslexic as well, this was not communicated that I may not get a hire car if they don't have one. in other words i may not get what I paid for. When I tried to complain against this I was out on hold but hung up on. My car has still not been authorised for repair which has gone way over the time specified to me, again apparently this is in the terms that this may not happen and has resulted with me weeks and weeks without a car. Every time I want an update I would have to be on hold for at least 20 minutes. Poor customer service and you don't really get what you think you're paying for. Reviewed on: 6th July 2022

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