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Adrian Flux: Personal Insurance Broker reviews

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2.51
Based on 150 reviews, last reviewed 3rd Apr 2025
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
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7%
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5%
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43%

Latest highest rating:

5

A1 Hard-to-find /obscure motor vehicle insurance br... A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team... Read more Reviewed on: 28th February 2025
Chloe D's avatar
Chloe D

Latest lowest rating:

1

They are theives posing as Insurance Brokers They are theives posing as Insurance Brokers Reviewed on: 3rd April 2025
Ian Williams's avatar
Ian Williams
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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhome...

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Adrian Flux Personal Insurance Broker reviews (150)

Shocking Customer Service

1
My Daughter paid £1486 for Insurance to go onto her sisters policy, 5 months on she had the chance to get her own car, so phoned to cancel her from her sisters policy and was told the refund due back was a "large" £289, I said that was no good, they then agreed to waiver their fee so the refund was then £359, will be taking them to the insurance ombudsman, nothing more than thieves Reviewed on: 25th January 2022
David's avatar
David

Diabolical customer services rude would not recommend this company ever

1
Diabolical customer services rude would not recommend this company ever Once they have your money their attitude changes very very rude demanding bringing in clauses that in microscopic print do not use this company you will regret it Reviewed on: 25th January 2022
jack spratt's avatar
jack spratt

Rip of insurance

1
company. Told them my son had 8 points. They asked me what code I didn't know the agent said it must be a code never heard of it. Took payment now they have just charged me £104 because it was the wrong code. Disgusting behaviour from this company. I hope nobody else gets scammed into posting more money Reviewed on: 19th January 2022
Simon's avatar
Simon

Shop around because they aren't cheap

2
It's my own fault, I should have shopped around. They said all prices have gone up because of covid, but I paid £200 more than I could have done elsewhere. I'll never use them again. Reviewed on: 15th November 2021
eric John's avatar
eric John

counterbalancing a bad review i left preivously

5
messed around a bit but came good in the end 3 stars out of 5 Explained my situation in the quote call and accepted. Subsequently when providing documents the situation i described was rejected. Had 2 calls with customer service which were frustrating. 3rd call a manager called me, and sorted it out. They did eventually go above and beyond, they didn't have to. Reviewed on: 15th October 2021
Rhythm Stick's avatar
Rhythm Stick

sales call told me one thing, a different thing after i accepted

1
Was sold insurance having explained my history of having 1 period of 1 full year followed by 2 sunsequent periods of 11.5 months no claims consecutively. Was told this was acceptable and additive in the circumstances in the sales call. Now after supplying docs I am told this does not even equal to 1 year, let alone 2 or 3. Despite providing evidence of 2 years 11 months continuous driving without claims. Am entrapped and being gaslit. customer service are robots, no manager to s... Reviewed on: 13th October 2021
Rhythm Stick's avatar
Rhythm Stick

High fee and liars

1
Did the renewal with Adrian Flux 3 months ago and the premium was £445 in monthly payments of £45 for 10 months. Paid for the first 3 months and after called to cancel the policy cause I sold my vehicle. They told me I have a outstanding balance to pay of £137.66 and they took the first 3 payments total of £135. So for 3 months insurance i paid over £270. Try to avoid them cause if something doesn't make sense for you they have an answer or a fine print, no chance to win. By the... Reviewed on: 5th August 2021
Raul's avatar
Raul

Fair price

5
Good cover at a fair price. Always helpful. Reviewed on: 4th August 2021
Tony's avatar
Tony

DO NOT USE ADRIAN FLUX

1
Had house insurance with them for a few years, went to claim and had no help with them as my house was flooded, when I took the insurance out I even told them there was a river and how many meters from the house it was, absolutely rubbish will stay clear of them in the future, it won't let me respond any other way so my customer ref number is 430007828, AFTER GIVING ADRIUM FLUX THE CHANCE TO RESOLVE THIS LIKE THEY ASKED, ALL THEY DONE WAS PHONE ME AND SAY THEY CANT DO ANYTHING T... Reviewed on: 4th July 2021
Darren's avatar
Darren

Scammers

1
Young driver insurance with box ok for 2 months then bombarded with mails saying not affixed to windscreen charge £15 for new kit .After nearly breaking screen getting it off and affixing it again more bombarding with mails and then told insurance cancelled charged over £500 in fees . Insurance ombudsman complaint Do not touch with a barge pole. Reviewed on: 21st June 2021
Robin Selby's avatar
Robin Selby

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