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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.06 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 7th Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

42%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

Charged several £35 admin fees. Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got ... Read more Reviewed on: 7th November 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (145)

sales call told me one thing, a different thing after i accepted

Was sold insurance having explained my history of having 1 period of 1 full year followed by 2 sunsequent periods of 11.5 months no claims consecutively. Was told this was acceptable and additive in the circumstances in the sales call. Now after supplying docs I am told this does not even equal to 1 year, let alone 2 or 3. Despite providing evidence of 2 years 11 months continuous driving without claims. Am entrapped and being gaslit. customer service are robots, no manager to speak to. To cancel I lose 100 quid, to lose my no claims bonus is more in increased premium. Awful, awful experience. Cannot wait to wash my hands of them. Am enraged and entangled. Please get the hell away from me and give me my money back, you liars. Reviewed on: 13th October 2021

High fee and liars

Did the renewal with Adrian Flux 3 months ago and the premium was £445 in monthly payments of £45 for 10 months. Paid for the first 3 months and after called to cancel the policy cause I sold my vehicle. They told me I have a outstanding balance to pay of £137.66 and they took the first 3 payments total of £135. So for 3 months insurance i paid over £270. Try to avoid them cause if something doesn't make sense for you they have an answer or a fine print, no chance to win. By the way they have fees that they are not even aware of. Update- I called them today to send me a brake down of the costs and fees for those 3 months and they are totally different then what they told me on the previous call. They claim that the TOR (time of risk) was £109.44 (that means only the TOR for 12 months is £437) and the premium they gave me with all ad ons and interest was £445. So guys use your brain and stay away this is what I call legal scam. I'll bet if I call them one more time they'll come up with some explanation. Reviewed on: 5th August 2021

Fair price

Good cover at a fair price. Always helpful. Reviewed on: 4th August 2021

DO NOT USE ADRIAN FLUX

Had house insurance with them for a few years, went to claim and had no help with them as my house was flooded, when I took the insurance out I even told them there was a river and how many meters from the house it was, absolutely rubbish will stay clear of them in the future, it won't let me respond any other way so my customer ref number is 430007828, AFTER GIVING ADRIUM FLUX THE CHANCE TO RESOLVE THIS LIKE THEY ASKED, ALL THEY DONE WAS PHONE ME AND SAY THEY CANT DO ANYTHING TO HELP SO PLEASE EVERYONE STAY WELL CLEAR OF THEM AS THEY ARE FULL OF FAULSE PROMISES, THEY ONLY REPLIED TO THIS TO MAKE THEM SELVES LOOK GOOD BUT ARE A WASTE OF TIME!!! Reviewed on: 4th July 2021

Scammers

Young driver insurance with box ok for 2 months then bombarded with mails saying not affixed to windscreen charge £15 for new kit .After nearly breaking screen getting it off and affixing it again more bombarding with mails and then told insurance cancelled charged over £500 in fees . Insurance ombudsman complaint Do not touch with a barge pole. Reviewed on: 21st June 2021

Theives

Contacted me near the end of the 14 day grace period about a change in annual mileage, tried calling them to resolve this and was on hold for nearly half an hour on each day. Finally got through to a person and had to pay almost the same as my initial quote, was told they'd match a cheaper price if I found one. Which I did, it was less than half what I was now paying adrian flux. They also declined the documentation i sent as proof of no claims bonus, claiming there was no name, address, vehicle detail or no claims bonus on there, in the time it took them to list this I found all that information. Straight up scammers just looking to rinse money off you, with poor accessibility to ensure you can't get hold of them in time. Reviewed on: 14th June 2021

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!! Reviewed on: 11th June 2021

RIPPED OFF

TRIED TO CANCEL OUR CAMPERVAN POLICY WHICH WE ONLY TOOK OUT IN MARCH AS WE HAVE SOLD IT.. THEY HAD THE NERVE TO ASK FOR £251.00 TO CANCEL .WE WILL NEVER RECOMMEND THIS COMPANY TO ANYBODY .. WE SPENT 3 HOUR ON THE PHONE TRYING TO GET SOME ANSWERS FROM THEM .. Reviewed on: 11th May 2021

rip off cancellation policy

Very disappointed. Took out classic car insurance last month for one year at a cost of £99. Have now sold the car and asked to cancel the policy. They claim there is no refund! This is absurd. £25 admin fee, £18 expenses fee leaves £56 which apparently is below the threshold for refund! Daylight robbery. wont ever use them again. Reviewed on: 13th April 2021

Great insurance

Great product at a great price. Always helpful on the phone and never had an issue. Reviewed on: 18th February 2021

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Adrian Flux: Personal Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Adrian Flux: Personal Insurance Broker now

Adrian Flux Personal Insurance Broker reviews (145)

sales call told me one thing, a different thing after i accepted

High fee and liars

Fair price

DO NOT USE ADRIAN FLUX

Scammers

Theives

Scammer!!!!

RIPPED OFF

rip off cancellation policy

Great insurance

Review Adrian Flux: Personal Insurance Broker now

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