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Adrian Flux: Personal insurance broker reviews

View other Adrian Flux products
2.69
Based on 158 reviews, last reviewed 24th Sep 2026
300% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
44%

Latest highest rating:

5

Great cover, friendly staff. Great cover, friendly staff. Very helpful with my questions and helped me understand more about insurance policies! Reviewed on: 3rd September 2026
Big Al's avatar
Big Al

Latest lowest rating:

1

Worst customer experience I have been trying to amend a policy with Adrian Flux for a month. I have spent probably 3 hours on calls with the team in that time. Noone ever calls... Read more Reviewed on: 24th September 2026
BB Towlang's avatar
BB Towlang
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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Policies include cover for standard vehicles, learner drivers, classic and high-performance cars. Other policies include general home insurance, high-value and unoccupied homes, bike and van insurance, motorhomes, key care and breakdown cover.

Adrian Flux reviews help you find out what it’s like to be a customer. If you’ve used Adrian Flux before, you can also leave a review and share your experience.

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Adrian Flux Personal insurance broker reviews (158)

Rip of insurance

1
company. Told them my son had 8 points. They asked me what code I didn't know the agent said it must be a code never heard of it. Took payment now they have just charged me £104 because it was the wrong code. Disgusting behaviour from this company. I hope nobody else gets scammed into posting more money Reviewed on: 19th January 2022
Simon's avatar
Simon

Shop around because they aren't cheap

2
It's my own fault, I should have shopped around. They said all prices have gone up because of covid, but I paid £200 more than I could have done elsewhere. I'll never use them again. Reviewed on: 15th November 2021
eric John's avatar
eric John

counterbalancing a bad review i left preivously

5
messed around a bit but came good in the end 3 stars out of 5 Explained my situation in the quote call and accepted. Subsequently when providing documents the situation i described was rejected. Had 2 calls with customer service which were frustrating. 3rd call a manager called me, and sorted it out. They did eventually go above and beyond, they didn't have to. Reviewed on: 15th October 2021
Rhythm Stick's avatar
Rhythm Stick

sales call told me one thing, a different thing after i accepted

1
Was sold insurance having explained my history of having 1 period of 1 full year followed by 2 sunsequent periods of 11.5 months no claims consecutively. Was told this was acceptable and additive in the circumstances in the sales call. Now after supplying docs I am told this does not even equal to 1 year, let alone 2 or 3. Despite providing evidence of 2 years 11 months continuous driving without claims. Am entrapped and being gaslit. customer service are robots, no manager to speak to. To cancel I lose 100 quid, to lose my no claims bonus is more in increased premium. Awful, awful experience. Cannot wait to wash my hands of them. Am enraged and entangled. Please get the hell away from me and give me my money back, you liars. Reviewed on: 13th October 2021
Rhythm Stick's avatar
Rhythm Stick

High fee and liars

1
Did the renewal with Adrian Flux 3 months ago and the premium was £445 in monthly payments of £45 for 10 months. Paid for the first 3 months and after called to cancel the policy cause I sold my vehicle. They told me I have a outstanding balance to pay of £137.66 and they took the first 3 payments total of £135. So for 3 months insurance i paid over £270. Try to avoid them cause if something doesn't make sense for you they have an answer or a fine print, no chance to win. By the way they have fees that they are not even aware of. Update- I called them today to send me a brake down of the costs and fees for those 3 months and they are totally different then what they told me on the previous call. They claim that the TOR (time of risk) was £109.44 (that means only the TOR for 12 months is £437) and the premium they gave me with all ad ons and interest was £445. So guys use your brain and stay away this is what I call legal scam. I'll bet if I call them one more time they'll come up with some explanation. Reviewed on: 5th August 2021
Raul's avatar
Raul

Fair price

5
Good cover at a fair price. Always helpful. Reviewed on: 4th August 2021
Tony's avatar
Tony

DO NOT USE ADRIAN FLUX

1
Had house insurance with them for a few years, went to claim and had no help with them as my house was flooded, when I took the insurance out I even told them there was a river and how many meters from the house it was, absolutely rubbish will stay clear of them in the future, it won't let me respond any other way so my customer ref number is 430007828, AFTER GIVING ADRIUM FLUX THE CHANCE TO RESOLVE THIS LIKE THEY ASKED, ALL THEY DONE WAS PHONE ME AND SAY THEY CANT DO ANYTHING TO HELP SO PLEASE EVERYONE STAY WELL CLEAR OF THEM AS THEY ARE FULL OF FAULSE PROMISES, THEY ONLY REPLIED TO THIS TO MAKE THEM SELVES LOOK GOOD BUT ARE A WASTE OF TIME!!! Reviewed on: 4th July 2021
Darren's avatar
Darren

Scammers

1
Young driver insurance with box ok for 2 months then bombarded with mails saying not affixed to windscreen charge £15 for new kit .After nearly breaking screen getting it off and affixing it again more bombarding with mails and then told insurance cancelled charged over £500 in fees . Insurance ombudsman complaint Do not touch with a barge pole. Reviewed on: 21st June 2021
Robin Selby's avatar
Robin Selby

Theives

1
Contacted me near the end of the 14 day grace period about a change in annual mileage, tried calling them to resolve this and was on hold for nearly half an hour on each day. Finally got through to a person and had to pay almost the same as my initial quote, was told they'd match a cheaper price if I found one. Which I did, it was less than half what I was now paying adrian flux. They also declined the documentation i sent as proof of no claims bonus, claiming there was no name, address, vehicle detail or no claims bonus on there, in the time it took them to list this I found all that information. Straight up scammers just looking to rinse money off you, with poor accessibility to ensure you can't get hold of them in time. Reviewed on: 14th June 2021
Connah Richley's avatar
Connah Richley

Scammer!!!!

1
10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!! Reviewed on: 11th June 2021
Kovacs Gyula's avatar
Kovacs Gyula

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