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Al Rayan Bank: Savings reviews

Name: Savings
Rating: 3.7 (54 reviews)

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3.73

Based on 54 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

3 star

2 star

31%

Latest highest rating:

5

Excellent customer service As well as offering competitive saving rates their customer service has always been excellent. If I have a query or a problem they are always there to... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Not user friendly online banking Fed up with online systems. Verification code by mobile as well as log in why !!! It does not work ... Read more Reviewed on: 3rd June 2023

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Al Rayan Bank Savings reviews (54)

Review of the Al Rayan Bank, Savings:

Easy access savings at a fair rate

Nice to deal with and a competitive rate in todays troubled market albeit an expected profit rate rather than an interest rate, but I am happy with that. Reviewed on: 27th April 2020

The Prophet

Anyone unlucky enough to work for this pigsty of a Bank,must have a place guaranteed in Paradise,with thousands of Virgins at their disposal. Reviewed on: 16th March 2020

One word, OK two: "Very Poor"

I could write an essay but enough to say that if you're looking for customer service, responsiveness, IT efficiency, and a bank that gives you confidence - then go elsewhere. Reviewed on: 26th February 2020

NEVER experienced changes so inadequately thought through, backed up with customer service so poor, in, my, life.

I have just come off a one hour phone call to Al Rayan Bank. Awful, awful, awful. I have banked with Al Rayan for several years over several products. Their online web-based banking was always pretty "clunky" - but you could get what you needed to get done, done. I run a number of important standing orders through one of my Al Rayan accounts - THERE IS NO VISIBILITY OF STANDING ORDERS AT ALL on their "app" - neither is there any immediate plan to make standing orders something you can view and work with via the app. So, having switched to the app at their insistence, and only on a phone which is not my primary phone because my primary phone is Android 7, reports that it is up to date, and so does not give me an option to run Android 8, they have now cancelled my access to banking via their old on line platform, tell me that to cancel my registration on the app and reinstate my access to online banking would take longer than the remaining time that their online banking will be operational - they are denying me my right to work with my money that I chose to lodge with them. How they can launch an "app" which has LESS functionality than their existing, clunky, online banking, is beyond me. Their "solution" is to send me a hard copy letter, in a time frame which they will not commit to, which will state all of the standing orders I have set up on the account. This will likely arrive with me AFTER the next date that most of my standing orders will be paid out. And to make any subsequent changes (more likely cancelling in full and moving my money elsewhere) to my standing orders, I will need to ring them - wait ages for them to answer the phone and accommodate the limited hours their phone lines are open e.g. not open at all on a Sunday and only open in the morning on a Saturday. This is the pits. I bank with many, many providers and have NEVER experienced changes so inadequately thought through, backed up with customer service so poor, in, my, life. Reviewed on: 25th February 2020

A telephone banking service which refuses to answer the telephone

I am currently locked out of my account and cant use my card at all. I have tried to call 3 times and waited nearly an hour in total for someone to pick up phone. No chance of that is there. Trust pilot reviews reveal some customers wait for over an hour on a single call for that to happen and there are a plethora of complaints on the same issue. I have been a customer since day one but I recognise this is a Bank in serious decline who now holds its customers hostage. It's reply to customers complaints on Trust Pilot are similar to that of a dodgy tour company whose premises don't match up to the photographs. You cant even do a seven day switch because Al Rayan is not signed up to the service. I'm out of there ASAP. With a young child no access to my own money is a serious problem Reviewed on: 8th November 2019

Appalling customer service

I opened an account 10 days ago to invest £50.000 in a fixed rate bond for 36 months, since then I have tried to contact the bank countless times, spending 40,50 minutes on the phone each time, listening to the same piece of music over and over before giving up. In the meantime, I installed the app and tried to get access to my new account this way, I persevered dozens of times, it would either freeze in the middle of the process or crash ! I thanked god that I hadn’t transferred the funds yet, I would have been frantic at this stage. Yesterday I managed to get through! Spoke to a member of staff named Shaheen, she was very friendly and sympathetic, unfortunately unable to help with the APP. She suggested managing my account by post or through a branch !! Faced with these facts, that even if I manage to fund my account at their bank, I will be forever hanging on the phone, or dealing with the most frustrating and temperamental App, I decided to avoid such a precarious situation and invest elsewhere. Reviewed on: 5th November 2019

Account opened efficiently

Account was easy to open online and the branch was helpful when I visited to bring my ID Reviewed on: 5th February 2019

Good help when needed

Helpful staff and knowledgeable on what I needed Reviewed on: 16th December 2018

Credit card

Ask credit card as Al Rayan Bank Reviewed on: 25th July 2018

best service when buying your home especially for Muslim

I received a good customer service when i was purchasing my home, going through that stressful period Al Rayan bank helped me through it. I thank you from the bottom of my heart. Reviewed on: 13th March 2018

Refreshing Banking

Free phone number and always with a rapid response time. They listen and give quick sound advice to any problems in a pleasantly efficient manner. Most importantly, always courteous and clearly spoken Al Rayan staff actually do what they say they are going to do. Reviewed on: 12th January 2018

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