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Al Rayan Bank: Savings reviews

Name: Savings
Rating: 3.77 (60 reviews)

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3.80

Based on 60 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

3 star

2 star

30%

Latest highest rating:

5

Excellent customer service when and if I have a pro... Excellent customer service when and if I have a problem. Also they offer competitive savings rates Reviewed on: 5th September 2025

Latest lowest rating:

1

Al rayan offers sharia complaint services but is not... Al rayan offers sharia complaint services but is not user friendly. The banking app is severely out dated and is hard to use and there products are co... Read more Reviewed on: 13th March 2025

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Al Rayan Bank Savings reviews (60)

A telephone banking service which refuses to answer the telephone

I am currently locked out of my account and cant use my card at all. I have tried to call 3 times and waited nearly an hour in total for someone to pick up phone. No chance of that is there. Trust pilot reviews reveal some customers wait for over an hour on a single call for that to happen and there are a plethora of complaints on the same issue. I have been a customer since day one but I recognise this is a Bank in serious decline who now holds its customers hostage. It's reply to customers complaints on Trust Pilot are similar to that of a dodgy tour company whose premises don't match up to the photographs. You cant even do a seven day switch because Al Rayan is not signed up to the service. I'm out of there ASAP. With a young child no access to my own money is a serious problem Reviewed on: 8th November 2019

Appalling customer service

I opened an account 10 days ago to invest £50.000 in a fixed rate bond for 36 months, since then I have tried to contact the bank countless times, spending 40,50 minutes on the phone each time, listening to the same piece of music over and over before giving up. In the meantime, I installed the app and tried to get access to my new account this way, I persevered dozens of times, it would either freeze in the middle of the process or crash ! I thanked god that I hadn’t transferred the funds yet, I would have been frantic at this stage. Yesterday I managed to get through! Spoke to a member of staff named Shaheen, she was very friendly and sympathetic, unfortunately unable to help with the APP. She suggested managing my account by post or through a branch !! Faced with these facts, that even if I manage to fund my account at their bank, I will be forever hanging on the phone, or dealing with the most frustrating and temperamental App, I decided to avoid such a precarious situation and invest elsewhere. Reviewed on: 5th November 2019

Account opened efficiently

Account was easy to open online and the branch was helpful when I visited to bring my ID Reviewed on: 5th February 2019

Good help when needed

Helpful staff and knowledgeable on what I needed Reviewed on: 16th December 2018

Credit card

Ask credit card as Al Rayan Bank Reviewed on: 25th July 2018

best service when buying your home especially for Muslim

I received a good customer service when i was purchasing my home, going through that stressful period Al Rayan bank helped me through it. I thank you from the bottom of my heart. Reviewed on: 13th March 2018

Refreshing Banking

Free phone number and always with a rapid response time. They listen and give quick sound advice to any problems in a pleasantly efficient manner. Most importantly, always courteous and clearly spoken Al Rayan staff actually do what they say they are going to do. Reviewed on: 12th January 2018

Al Rayan Bank is the best

Its a very fine bank I love my bank. Reviewed on: 18th December 2017

Best bank to get mortgage

Best bank to get mortgage which is interest free also. Reviewed on: 14th December 2017

Integrity and reliability

At Al Rayan bank you know you are dealing with specialists. You also feel welcomed and feel that the team work with integrity to deliver results. Reviewed on: 2nd December 2017

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