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ARAG UK: Home Emergency Cover reviews

Name: Home Emergency Cover
Rating: 3.5 (16 reviews)

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2.36

Based on 16 reviews, last reviewed 4th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

62%

4 star

3 star

2 star

38%

Latest highest rating:

5

Very helpful and professional Knew immediately what I needed and provided all relevant information Reviewed on: 16th September 2018

Latest lowest rating:

1

24 hrs without toilet Called at 12 midday 3.2.25 My 94 yr old Dad has no working toilet. Not blocked but won’t flush. 24 hrs later still no call. Apparently they took my mo... Read more Reviewed on: 4th February 2025

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About this product

AGAG UK providers Home Emergency Cover for domestic emergencies such as loss of power supply or even the very dreaded vermin infestation. If you have an ARAG Home Emergency Cover policy, please share your feedback here today.

ARAG UK Home Emergency Cover reviews (16)

Review of the ARAG UK, Home Emergency Cover:

A straightforward and joined up service

My call was answered quickly and the claim and contractor could not have been better. Reviewed on: 15th August 2018

24x7x365 is a lie and left high and dry without electricity despite prinises

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects Reviewed on: 16th August 2018

Poor service, left in the lurch.

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in Bolton. Turns up at 1650, took 4 photos, filled in a app on his phone and left after 8 minutes saying he couldn't fix or touch it. Rang the emergency line again to be told, we've done our bit, call your insurers, it's with them now. By this time our insurers, RSA had closed and nobody wanted to now. Still had a major water leak, luckily we got it turned off in the street by a friendly local plumber. Ground floor drenched by now. Shambles Reviewed on: 8th August 2018

Toilet broke

Brilliant service. Came out immediately and had parts on the van. Fixed within 20 mins. Reviewed on: 7th August 2018

Wasp nest

I was on a mates holiday in Spain when the wife discovered a wasps nest at home. I explained the situation to the call handler and she arranged everything very quickly and efficiently. It saved me a lot of grief when I got back home Reviewed on: 29th July 2018