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Review of the ARAG UK, Home Emergency Cover:

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Poor service, left in the lurch.

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in Bolton. Turns up at 1650, took 4 photos, filled in a app on his phone and left after 8 minutes saying he couldn't fix or touch it. Rang the emergency line again to be told, we've done our bit, call your insurers, it's with them now. By this time our insurers, RSA had closed and nobody wanted to now. Still had a major water leak, luckily we got it turned off in the street by a friendly local plumber. Ground floor drenched by now. Shambles Reviewed on: 8th August 2018

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