Write a review

Bikesure: Motorbike reviews

Name: Motorbike
Rating: 1.25 (59 reviews)

View other Bikesure products

1.30

Based on 59 reviews, last reviewed 13th Nov 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

2 star

93%

Latest highest rating:

5

Easy to use, value for money and helpful! Easy to use, value for money and helpful! Reviewed on: 24th August 2024

Latest lowest rating:

1

Avoid these guys. Awful experience! Should have realised they are a broker. They only ever cared about their money and what they were owed. I lost 8-9 months of money, then got hit with ... Read more Reviewed on: 13th November 2024

Read all reviews See your review

About this product

Our Bikesure Motorbike reviews can help you to find out what life as a Bikesure customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Bikesure Motorbike reviews (59)

Review of the Bikesure, Motorbike:

Just awful in all respects

Just awful in all respects, but systematic : Firstly, they trick you into automatic renewal, then they increase your insurance quite substantially (although you didn't have any accident), and then they use scare tactics to make you sign the increased amount, or even a substantially higher amount that they try to sell you when you phone. Just like one of the other reviewers, I had a long discussion with them about what is a "locked building" as opposed to a "locked compound" and what does not fit into any of these categories, which ultimately means that they want you to pay even more. Who is the CEO of that company? Is it a poor version of Godfather? Only one way forward: Leave them or, even better, never become one of their customers. I just left them. Reviewed on: 8th August 2024

Another Adrian Flux company that rips people off

Another Adrian Flux company trading by another name to avoid their poor reputation. Lack any customer service, overcharges and keeps money when policies are cancelled. I will be taking my money elsewhere and i would advise you to do the same. Reviewed on: 31st March 2021

Illegal scam practices

Asked me to contact them after taking out insurance as they said it may be invalid. Customer services talked me through some minor changes that they said wouldn’t impact the quote but that I should change, such as increasing my mileage from 1000 to 2000 miles as I had previously asked for a quote on that mileage a few years previously and they’d checked their records. She was quite persuasive so I agreed, despite not needing the change. She then said “I just need to double check that this won’t alter the premium” and got me to confirm that I was happy for her to check. After a few minutes she returned and confirmed there was no premium change, as we knew there wouldn’t be. She then said there was a £35 charge for checking, I said I’d like to cancel, she said “certainly that’s no problem, there’s a £60 cancellation fee, shall I credit the remainder to your card?”, the insurance hadn’t even started. I’ve never encountered this sort of manipulation and blackmail from a company before, I was forced to pay the fee and she knew she had me over a barrel, makes me feel sick to the pit of my stomach that this sort of practice should be allowed to continue, I only hope my review will enable others to avoid this scam company. Reviewed on: 12th March 2021

Steer Clear! Shocking Admin Charges!

If I could give a zero, I would Step-father is 75, can't do the internet but his renewal with another company was massive, so I looked around for a cheaper quote. To cut a long story short, he ended up cancelling the policy after Bikesure bombarded him with emails asking for document after document to be uploaded to his "Online Account". He explained he wasn't able to do that, (we live quite a way from them so we weren't able to help). The staff were obnoxious, unhelpful and rude when he called them to explain and only told him he could've posted copies to them AFTER he'd cancelled the policy because he was becoming increasingly upset by the emails and phonecalls. The policy wasn't due to start until March 1st and they've charged him £60 for administration fees. There are 8 motobikes in total in our family and none of us will use bikesure now or in the future, neither will we recommend them to anyone in the the grouos that we're all part of. I suggest if you're not a computer whiz to steer well clear! Shocking service. Reviewed on: 20th February 2021

I wont be going back to them

i had to change my motor bike to a new one my direct debt went from £31pm to £72pm, yet when i go to outer insurers i am £350 for the year, i have been speaking to people that have same bike 17 year old is £280 with Bike sure 19 year old who has had 2 claims in a year and bike is kept on street where anyone could steal it like his last bike was is only £400 and more and more of the same, i am 35 with no claims no points and have a good job bike is secure at home and work yet i am paying so much more for the same bike at the same time. was told is due to changing mid policy so i have been charged £350 for chagrining my bike hopefully they keep losing customer in the long term and they learn a lesson or go out of business. Reviewed on: 30th April 2020

robbed

I had an issue last year when I bought the insurance online. Then i was contacted to clarify few details and it turned out that my policy went £500 up due to the fact that I will most likely be changing my commuting destination during the period of this policy... so I decided to cancel. Which costed me £45+. Absolute joke. I thought I will give it a chance once again this year. Same story plus £30 for two days of being insured. Very poor approach to customers. I feel robbed of money and time. If you wish to insure with them as the price seems very affordable. Make sure you do it over the phone. Reviewed on: 8th July 2019

Waste of time and money

Really terrible. They don't hold quotes offered through compare websites. I was charged an additional £170 for reasons not made known and the customer service is awful. I spent hours on the phone with the customer service team and they still didn't resolve the issue. The company even tried to persuade me that I was not licenced to ride my motorbike. They had not done their research and didn't even apologise after I directed them towards evidence proving otherwise. After all of the charges and admin fees, frankly it's fraudulent how this company ripped me off. Reviewed on: 17th November 2018

Buyer beware go Elsewhere

Charged a fortune for cancelling a policy after two months. When I challenged the amount they told me I would get back they increased it. Why were they not honest up front. Just trying to rob me. I will NEVER use this company again. Reviewed on: 11th September 2018

Do not use bikesure

do not use bikesure holding me ransom for £50 ..if you use bikesure you will be sorry 100% ripped me of..im starting a case with offcom Reviewed on: 7th July 2018