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Brightside: Car Insurance reviews

Name: Car Insurance
Rating: 4.56 (1385 reviews)

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4.50

Based on 1,385 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service and helpful. Great customer service and helpful. Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolute Ripoff Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest... Read more Reviewed on: 23rd June 2023

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About this product

Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Brightside before, you too can write a short Brightside car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Brightside Car Insurance reviews (1385)

Review of the Brightside, Car Insurance:

Fantastic

The forms online were very easy to understand and sign. Also the customer service team are very very polite and helpful Reviewed on: 1st August 2017

Quick insurance

Brightside dealt with my insurance quickly and painlessly, and the added bonus of being able to add documents to their website made them shine Reviewed on: 9th September 2019

Excellent price for essential cover

The cheapest by far on many comparison websites - no ridiculous excess for claims and all the essentials covered. Reviewed on: 9th September 2019

Great Customer Service

Great Customer Service. Helpful advice on the best insurance policy at a competitive price. Reviewed on: 9th September 2019

Recomanded

I didn’t have any problems with them. Reviewed on: 9th September 2019

Great service

Good price. Great service. Highly recommended Reviewed on: 9th September 2019

Helpful advisers

When letting Brightside know of health changes we were very pleased to find it had no effect on the premiums I pay and the adviser was very helpful Reviewed on: 9th September 2019

CHEAP BUT APALLING IF YOU CLAIM

AVOID AVOID AVOID AVOID AVOID AVOID Brightside have the most obscure and convoluted claims process I have ever encountered. At all stages calls are automatically diverted to Slater and Gordon, a Claims Management Company who need to make money from their involvement with your claim. Brightside say that they have an agreement with Slater and Gordon to administer claims on their behalf which is separate from Slater and Gordon's Claims Management business. If this is true then it is virtually impossible to access. The insurance policies that Brightside sell are with insurance underwriters, such as Tansar for motor policies, but it is virtually impossible to deal with the underwriter, you are forced into Claims Management by Slater and Gordon. It is especially difficult to progress any claim for "add on" policies such as guaranteed hire car because these are administered by Slater and Gordon and unless you are extremely persistent you can not get beyond the claims management business. Claims management is all very well if you have a no fault claim and you want to opt in to claims management (such as claiming for personal injury etc). But it should not be used as a default setting for customers wanting to make a claim, you should be able to make a claim to your underwriter as an individual and not be represented by a company trying to make money from their involvement. In addition, the telephone line is awful - 30 to 60 minutes to answer a call, uninformed call centre staff giving inaccurate and misleading information, sometimes told different things each time you call. Please be aware that Brightside is an insurance broker, not an insurance company, and when you have questions about a claim they are not interested, they just say that they don't deal with claims. And you are likely to spend hours on the phone getting passed from company to company. IT IS MY WORST EXPERIENCE EVER with motor insurance, and I have had insurance for almost 30 years now, and dealt with a wide range of companies IMPORTANT ADVICE - Look at the reviews from customers who have had to make a claim, not at the reviews from customers who are pleased with the low prices. The prices may be low but if you ever have to make a claim you will wish you had paid a little bit more for a reputable broker with adequate customer service. Reviewed on: 9th September 2019

Best insurance company ever

Great price and great customer service. Reviewed on: 9th September 2019

Good quote, no difficulties.

Had my first insurance claim in 65 years in March 2019. The car was dealt with efficiently. Renewal in August was competitive to other quotes. Satisfied customer. Reviewed on: 5th September 2019

Brightside

One of the best company in uk or sorry Best of the best!!! Reviewed on: 5th September 2019

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