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Caravan and Motorhome Club: Motorhome Insurance reviews

Name: Motorhome Insurance
Rating: 4.89 (3039 reviews)

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4.88

Based on 3,039 reviews, last reviewed 25th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

There’s a clue in the name! They understand camping caravaning and campervans / motorhomes. Especially campervans as distinct from converted “white vans” Reviewed on: 25th October 2024

Latest lowest rating:

2

First insurance claim in 20 years so an actual review First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the revie... Read more Reviewed on: 6th September 2024

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About this product

The Caravan and Motorhome Club offer a motorhome insurance policy.

The motorhome policy includes cover for clothing, non-permanent fixtures and baggage. You also get up to 10 nights accommodation if your motorhome becomes unusable in an accident or loss.

Caravan and Motorhome Club insurance reviews help you find out what it’s really like to be a customer. If you’ve used Caravan and Motorhome Club insurance before, you can also leave a review and share your experience.

Caravan and Motorhome Club Motorhome Insurance reviews (3039)

Review of the Caravan and Motorhome Club, Motorhome Insurance:

First insurance claim in 20 years so an actual review

First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the reviews obtained. My own experience differs. My van was hit by a driver of a French registered car whilst parked in a car perk in France. My initial call was logged with the claims company on the day of the accident, I was sent a claim reference by text along with the contact number for AXA and informed they would contact me directly for full details. After 2 days with no contact I rang AXA to find no record of the claim. AXA took the details and I then received conflicting emails from different departments. Further calls resulted in staff telling me they had everything required. About 2 weeks later I had an email saying further details of third party needed. Another call resulted in being told all info was correct. The repairs were authorised and while waiting for parts I enquired by phone as to progress of admission of third party for fault and how to claim for accommodation overnight whilst repair done. I was told I would have to apply directly to third party's insurance and they would forward their email address. A month later, about to attend the workshop for repairs, I rang AXA again as I had not received the email address. This time told that no contact has been made with the third party insurance yet with an unbelievable reason as to why. Also told that legitimate expense claims should be dealt with by them as part of the claim. This is 2 months after reporting the accident. The service agent I spoke to today has raised a complaint and I am also awaiting contact from the foreign claims department with an explanation. Reviewed on: 6th September 2024

Reply from Caravan and Motorhome Club We are very sorry to hear that you had a poor experience with Axa on this occasion. This is not what we wish for our members to experience. We take insurer claims service very seriously and are always happy to follow up any issues via our broker partner Devitt, who will investigate with the relevant insurer. Although you have rightly raised a complaint with the insurer, if you contact Devitt on [email protected] they should be able to support you with this. Response date: 10th September 2024

Easy quote process, friendly contact and best quote...

Easy quote process, friendly contact and best quote over other options, hope I don't have to use it but peace of mind that if I do help will be at hand Reviewed on: 6th September 2024

A Good quote

Good quote compared with other providers Reviewed on: 6th September 2024

Money saving and professional

Caravan and Motorhome Club Insurance was significantly cheaper and better than my previous insurer. It was made easy by the professional customer service who were knowledgeable and very helpful. I would (and have) recommend it to anyone. Reviewed on: 6th September 2024

Best quote and more benefits than other firms

Best quote and more benefits than other firms Reviewed on: 6th September 2024

Great service

Have been a member for 9 years and have always found the staff on sites and customer services to be extremely helpful & professional Reviewed on: 6th September 2024

No fuss simple to follow.

No fuss simple to follow. Fair pricing and clear information. Didn’t need lots of calls back and forth. Reviewed on: 6th September 2024

Quote through to go-live has been smooth and effortl...

Quote through to go-live has been smooth and effortless. pricing was more competitive than expected and the policy is very comprehensive Reviewed on: 6th September 2024

really easy to sign up for and a great price.

really easy to sign up for and a great price. I've no experience yet of making a claim which is why it didn't get top marks. Reviewed on: 6th September 2024

Good value for money and staff very nice it was easy...

Good value for money and staff very nice it was easy to change from existing company Reviewed on: 6th September 2024

Very comprehensive cover

Very comprehensive cover at a good price Reviewed on: 6th September 2024

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