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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

Very upsetting and disappointing experience

I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023

Mixed group, great service

I bought travel insurance for myself and my partner for a holiday in Italy. I have a couple of preexisting conditions and he doesn't have any. Get insurance can be tricky sometimes but with Cedar Tree it was really quick and simple. I felt safe in the knowledge that we were both completely covered. Reviewed on: 21st August 2019

Excellent Service

We too an annual I sure last year and very sadly 4 days prior to our holiday I daughter had major brain surgery, we therefore had to cancel our holiday. Staff at Cedar Tree were extremely helpful and supportive with our claim, thank you. Reviewed on: 21st August 2019

HP

Excellent , and will email with reminders and offers Reviewed on: 21st August 2019

Excellent value for money annual multi trip policy

Absolute value for money covering many items Including 3 which had to be declared which normally sees policies shoot up in price. Fast easy and affordable service. Online application and then update as and when you have a trip... Easy peasy no long phone calls or admin charges for changes. Will be using again and again! Reviewed on: 21st August 2019

Quick easy good price

Quick easy good price good level of cover Reviewed on: 21st August 2019

Very easy and competitively priced

Great to deal with and the app is very useful Reviewed on: 21st August 2019

Fab travel insurance!

Cedartree insurance covers everything I need worldwide, for an amazing price. Their customer service is excellent! Reviewed on: 21st August 2019

Excellent prices

I discovered Cedartree a couple of years ago when shopping around on the internet for travel insurance. Prices are excellent, along with the level of cover provided. Reviewed on: 21st August 2019

I would recommend the service

... but I reduced the rating from what I would normally give. Luckily I didn't require their service but making insurance arrangements was straightforward and easy, for a good price. Reason why I lovered the rating is shady approach to this award thing where they promise you to be included in £1000 prize draw with t&c applied - there are no clear t&c and they can't be found on the website. I find that practice rather suspicious and makes me question their ethics and be concerned about how would I be treated by them if I required to use the policy. Reviewed on: 21st August 2019

Quality insurance made simple

Very easy to distinguish between coverage and which package suited my needs. Affordable price with great coverage, gave great peace of mind whilst travelling. Reviewed on: 21st August 2019

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