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Central Credit Union reviews

Central Credit Union reviews
Rated Excellent • 4.94/5

Central Credit Union reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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Review summary

People rate this company as Excellent based on 3,456 product reviews

Average score of 4.94/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Central Credit Union have trended negatively over the past 90 days

Central Credit Union is loved for its friendly, helpful staff and easy, quick loan process that really puts you at ease. Many find it a lifesaver during tough times, offering affordable loans and a great way to save. The community feel and personal care make it stand out from big banks. Some users wish the app and online access were better.

Positive themes

  • Central Credit Union’s staff are friendly and always ready to help.
  • Loans with Central Credit Union are quick and easy to apply for.
  • Central Credit Union offers affordable loans with low interest rates.

Negative themes

  • The Central Credit Union app and online access can be frustrating to use.
  • Delayed loan payments left some users short of money without apology.
Summarised by AI
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About Central Credit Union

Central Credit Union, formely known as Central Liverpool Credit Union is a financial cooperative located in Liverpool, offering a range of savings accounts, loans, and other financial products to its members. It operates with the goal of promoting financial inclusion and well-being among the local community. As a credit union, it is owned and controlled by its members, ensuring that profits are returned to them in the form of better rates and services.

Are you looking for a great credit union to assist your financial needs? Our Central Credit Union reviews can help you decide if they're the right option for you.

If you’re considering using one of many services Central Credit Union offers, check out our reviews first. Discover which services members are using and how satisfied they've been so far. Learn more about the benefits of being an Central Credit Union member. All of this and more can be found in our Central Credit Union reviews.

Smart Money People is the place for Central Credit Union reviews. Read and write reviews and help us to increase trust and transparency in Financial Services

Central Credit Union at a glance

Reviews for Central Credit Union

Showing 11 of 3456 company reviews • Last reviewed within 7 days

Absolutely appalling customer service no matter how...

Loans • 29th May 2026

Absolutely appalling customer service no matter how long you’ve been there they just dismiss anything you ask and all need a customer service course

{"display":"Annmarie R","full_name":"Annmarie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Staff are always kind and helpful.

Savings • 29th May 2026

Staff are always kind and helpful. Always go out there way to support you . The best thing I ever did was join

{"display":"Lauren K","full_name":"Lauren K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I can always really have good service with with cred...

    I can always really have good service with with credit union

    {"display":"Carole D","full_name":"Carole D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Carole D 29th May 2026
  • 5.00/5

    I was having trouble getting i one the app.

    I was having trouble getting i one the app. After. series of emails Anna was able to sort it for me. She was very prompt and professional.

    {"display":"Paula Kidd","full_name":"Paula Kidd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1609536.png"}}'s avatar
    Savings
    Paula Kidd 29th May 2026
  • 5.00/5

    Amazing service

    Having been accepted for a loan I was advised I would be waiting a couple of weeks for the process to begin, which meant I... Having been accepted for a loan I was advised I would be waiting a couple of weeks for the process to begin, which meant I wouldn't receive the funds when I needed them. Central Credit Union called me back a few hours later to advise me they were able to get me seen quicker, the customer service was outstanding. Read more Read less

    {"display":"Amber M","full_name":"Amber M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Amber M 29th May 2026
  • 5.00/5

    Great service

    I have been a member of the central credit union for well over 10 years and I have never had any issues or been disappointed... I have been a member of the central credit union for well over 10 years and I have never had any issues or been disappointed I have always had positive encounters and today lyndsey from the breck road branch in Liverpool done everything she could to help me get my loan on time despite being so busy with it being bank holiday week I appreciate that so much Read more Read less

    {"display":"Kayleigh rose","full_name":"Kayleigh rose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kayleigh rose 29th May 2026
  • 5.00/5

    It’s easy to apply online for a credit union loan on...

    It’s easy to apply online for a credit union loan once you apply you can use various social media channels to get progress updates on... It’s easy to apply online for a credit union loan once you apply you can use various social media channels to get progress updates on yr application the staff are really helpful too Read more Read less

    {"display":"Mandy","full_name":"Mandy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Mandy 29th May 2026
  • 5.00/5

    Happy to help

    Really people easy to talk to, always have the answers your looking for

    {"display":"Jane M","full_name":"Jane M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jane M 29th May 2026
  • 5.00/5

    So helpful

    Love the fact I can save all year for Chris being a single mum to two small children this really helps me a lot

    {"display":"Hailey M","full_name":"Hailey M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hailey M 29th May 2026
  • 5.00/5

    The team are always so friendly and gave me options...

    The team are always so friendly and gave me options to best suit my needs

    {"display":"Natalie majek","full_name":"Natalie majek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Natalie majek 29th May 2026
  • 5.00/5

    Amazing so easy and helpful staff

    Amazing so friendly and helpful staff always talked to me about my day why going over the simple rules and payment options

    {"display":"Michelle G","full_name":"Michelle G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Michelle G 29th May 2026

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