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Clydesdale Bank: Current Account reviews

Name: Current Account
Rating: 3.75 (61 reviews)

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3.66

Based on 61 reviews, last reviewed 3rd Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

18%

10%

18%

Latest highest rating:

5

Reliable Banking I have been with this bank for 16 years and I have never had an issue with they way they have dealt with my enquires. Reviewed on: 3rd April 2023

Latest lowest rating:

1

On-line banking since it switched to virgin is dire On-line banking since it switched to virgin has been dire, using either the virgin, or the old clydesdale on-line. Been waiting for 10 minutes now, t... Read more Reviewed on: 24th December 2021

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About this product

Clydesdale Bank's current accounts are now only available through Virgin Money.

Clydesdale Bank Current Account reviews (61)

Review of the Clydesdale Bank, Current Account:

Stay away, they are a joke!!!

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!! Reviewed on: 8th June 2017

Great bank for many years with an easy app & banking

Used this bank since i was young, never had any issues with banking, loans, overdrafts. Charges are always reasonable and their banking app easy to use. Even though half the branches are closed never had an issue banking via the post office and the online app means you can also scan in cheques. Reviewed on: 9th February 2020

I love the B app

The B banking app is great. Was from Clydesdale/Yorkshire bank but now has been taken over by Virgin. So easy to use, great functionality. Reviewed on: 1st February 2020

This bank is absolutely appalling

This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account. After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504]. Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing. The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8) If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale. Avoid at all costs. Reviewed on: 17th January 2020

Fantastic Benefits account

I hold the Signature Current account and for what I pay each month I'm still saving a lot of money! Reviewed on: 23rd November 2019

No complaints

I switched over to clydesdale just over 2 years ago now and they are hands down best bank I have ever had. Call centres are always quick to get through to and opening hours in branch are great. Reviewed on: 22nd November 2019

Always Helpful!

Clydesdale Bank staff have always been very helpful and friendly, making sure I'm aware of the best deals to get the most out of my banking! Reviewed on: 31st August 2019

Signature Current Account

This account gives so much value for only £13.50 a month. I was paying £13 alone for my phone insurance and now I get my phone insurance, travel insurance, breakdown cover and gadget cover. Reviewed on: 15th April 2019

No complaints

I was fed up with my previous bank and finally switched to Clydesdale. Transition was seamless, the app is brilliant and when I asked for a overdraft recently again the service was faultless. Reviewed on: 15th April 2019

Packaged Account

I pay a monthly fee for a packaged account with benefits called a Signature Account. This is a massive saving I use the Travel Insurance, Breakdown Cover, Mobile Phone Insurance etc. Excellent value for money. Reviewed on: 25th January 2019

Great bar branch closures

Very friendly bank, which treats me as an individual and sends me texts if I'm going over my overdraft, to save me charges. Let down badly by the closure of several branches including the 3 most useful to me! Reviewed on: 21st January 2019

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Clydesdale Bank: Current Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Clydesdale Bank Current Account reviews (61)

Stay away, they are a joke!!!

Great bank for many years with an easy app & banking

I love the B app

This bank is absolutely appalling

Fantastic Benefits account

No complaints

Always Helpful!

Signature Current Account

No complaints

Packaged Account

Great bar branch closures

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