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Collingwood: Car insurance reviews

Name: Car insurance
Rating: 4.89 (3569 reviews)

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4.90

Based on 3,569 reviews, last reviewed 23rd Oct 2025

85% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

4

Excellent Good, no issues, insurance was cheap and various guidelines to help . Reviewed on: 17th October 2025

Latest lowest rating:

1

Hidden T&C's - adds £40 when cancelling. Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises th... Read more Reviewed on: 23rd October 2025

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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

Collingwood Car insurance reviews (3569)

Review of the Collingwood, Car insurance:

Learner Driver Policy Hidden £40 charge:This is...

Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Reviewed on: 16th November 2024

Great service by Lorna, very helpful

Great service by Lorna, very helpful Reviewed on: 13th October 2025

Ali was very helpful and friendly today

Ali was very helpful and friendly, very welcoming and answered all the questions i had professionally. She was very patient with me and i didn't feel rushed at all or pressurised into buying a policy with Collingwood. Reviewed on: 13th October 2025

Godwin was very informative and helpful

Godwin was very informative and helpful Reviewed on: 12th October 2025

Amazing customer service

Very patient. Clear explanation. No hard sell. Reviewed on: 12th October 2025

insurance issues and provisional license no more...

Having insurance issues due to holding a provisional license and my test is approaching. Rang Collingwood and it’s all sorted. Reviewed on: 12th October 2025

So helpful getting my policy started

So helpful getting my policy started Reviewed on: 11th October 2025

Les was excellent, helpful & personable guiding us t...

Les was excellent, helpful & personable guiding us through the changes flawlessley Reviewed on: 11th October 2025

Learner driver policy

Very helpful and polite staff on the telephone. Answer questions informatively. Quick email follow-up with all documentation required in easy format for a young person learning to drive. Reviewed on: 11th October 2025

les was very helpful, made the process easy.

les was very helpful, made the process easy. Reviewed on: 11th October 2025

Excellent customer service

Excellent customer service from Luke- friendly, knowledgable and very patient. Thank you Reviewed on: 11th October 2025

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