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Collingwood: Car Insurance reviews

Name: Car Insurance
Rating: 4.89 (2913 reviews)

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4.88

Based on 2,913 reviews, last reviewed 16th Nov 2024

47% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Excellent website experience and assistance Excellent website experience and afterwards needing to correct a mistake made after the Policy issued given brilliant assistance to sort it out by Luk... Read more Reviewed on: 17th October 2024

Latest lowest rating:

1

Learner Driver Policy Hidden £40 charge:This is... Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you ha... Read more Reviewed on: 16th November 2024

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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

Collingwood Car Insurance reviews (2913)

Review of the Collingwood, Car Insurance:

Learner Driver Policy Hidden £40 charge:This is...

Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Reviewed on: 16th November 2024

Excellent customer service

The lady who helped with setting the insurance up was very helpful Reviewed on: 14th October 2024

Very friendly and patient staff and fast price compa...

Very friendly and patient staff and fast price compasrrusons Reviewed on: 12th October 2024

Carol in customers services was helpful with my lear...

Carol in customers services was helpful with my learners driver insurance. Reviewed on: 12th October 2024

Very good, very helpful & value for money

Very good, very helpful & value for money Reviewed on: 12th October 2024

The lady I had was really nice!

The lady I had was really nice! Spoke clearly and she was very helpful. Overall I had a brilliant experience. Reviewed on: 12th October 2024

Has been an easy ride with my insurance always polit...

Has been an easy ride with my insurance always polite and very helpful. I spoke with Lez today who assisted after I passed my test and they were fantastic. Reviewed on: 11th October 2024

Kim was amazing!

Kim was amazing! Super helpful! Went through everything lots of reassurance and detail. Reviewed on: 11th October 2024

Very reliable and customer service is great they are...

Very reliable and customer service is great they are always more than willing to help Reviewed on: 11th October 2024

Great, akim was lovely and explained everything well.

Great, akim was lovely and explained everything well. Reviewed on: 11th October 2024

ISSUES RATIFIED SWIFTLY.

ISSUES RATIFIED SWIFTLY. PROFESSIONALISM AT ITS BEST Reviewed on: 11th October 2024

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