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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Stay clear of these

Terrible company to deal with. cant get through on phone unless you stay on hold over an hour. they dont answer emails. charged me £125.00 to cancel 3 week old policy and kept my deposit. real crooks stay clear of them. spend your hard earned money elsewhere Reviewed on: 28th October 2021

Professional

Delt with professional people on the fone, had no problem what soever , not like the other companies ive been with before . Reviewed on: 29th August 2017

Great friendly staff

Everyone i spoke to was great, they were explaining everything in great detail. This is my first policy so im really happy. Thank you again guys you are amaizing. Keep up the good work. Reviewed on: 29th August 2017

Ok but Asks for too much paperwork.....

Came out cheapest on comparison websites so decided to go with CCG. Spoke to woman online who then said my hubby could NOT have cover due to lack of identifying paperwork (all bills in my name, just moved to new address so bank and other stuff in old address and CCG don't accept tenancy agreements.) I queried why the tenancy could not be used but then she said they DO accept TA's?!?! So emailed it over and purchased the policy. Had to promise to send them the driving licence (after it be set back to DVLA and returned for change of address), proof of NCB (which needs to be requested from previous insurer), they gave us 2 weeks. 2 weeks later, licnse not back. CCG said policy will be cancelled if not received in 1 weeks time. Obviously we have no control over DVLA but the day before the deadline, I rang to update them. They said they actually do NOT accept tenancy agreements so will need to have some other proof of address. Luckily, we found a recent Sky home switch over letter we used. We sent that in, proof of NCB from the previous insurer and told them about still not having the DL back. They said that they can do a DL check if we give them the DL driver number and address on the licence - why not do that before?! I provided that and driver license verified. Had to electronically sign the credit agreement sent to our email which was weird as you had to pick from 10 styles of signature for your signature, you could not scribble your own or just type your name. Unusual. Was a bit confusing if one was an amateur PC user. So all sorted now. Otherwise, CCG has decent customer service, keeps you up to date with regular emails and text messages and all interactive which is much more suitable for busier people like me and the hubby. Was advised the car would show on MID (motor insurance database - what the police ANPR cameras rely on) after 24-48 hours. Purchased insurance at 20.20pm Thursday. Car did NOT show in the advised period of 24-48 hours, it went on nearly a week later on the Wednesday before the Thursday that would have made it a week. Rating: 8/10. Reviewed on: 27th August 2017

Reply from Complete Cover Group Dear Mr Akhtar We thank you for your valuable feedback and appreciate your time. We will endeavour to use your feedback to improve our customer journey and we are sorry for any inconvenience caused. We thank you for your custom. Kind Regards Complete Cover Group. Response date: 29th August 2017

Sourced the best price and made it easy to renew

Pleasant and helpful, UK based, call centre staff. A big plus. Reviewed on: 26th August 2017

Perfect

Perfect company have been here for some years wouldn't go anywhere else bear any other quote friendly staffs and always there to help thank u for all your help there great people give you extra time if ya need it 100% perfect Reviewed on: 26th August 2017

best customer-tailored service ever!

We have spent hours and hours on the phone with other brokers without any results that would suit our need. only this company has brokers who completely understand customer's needs and make all efforts to work with the customer to provide best solutions. we had actually recommendations for this company from DVA and we think think Complete cover group is the best on the market! thank you!we got our insurance in less than 24 hours, all documents signed online and were ready to go! Reviewed on: 25th August 2017

Exelent service

exelent service, good prices and choices Reviewed on: 25th August 2017

Fantastic

Great customer service would recommend this insurance company to everyone Reviewed on: 25th August 2017

Good friendly service

Adviser called me back to discuss further but was a little later than promised Reviewed on: 24th August 2017

Good customer service

The gentleman explained to me what is included in the policy and found me a good deal. I appreciate your help. Reviewed on: 24th August 2017

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