Terrible company to deal with. cant get through on phone unless you stay on hold over an hour. they dont answer emails. charged me £125.00... Terrible company to deal with. cant get through on phone unless you stay on hold over an hour. they dont answer emails. charged me £125.00 to cancel 3 week old policy and kept my deposit. real crooks stay clear of them. spend your hard earned money elsewhere Read more Read less

This is the worst motor insurance brokers company by far-ever and they are not based in the Uk they are trading in Uk through complete... This is the worst motor insurance brokers company by far-ever and they are not based in the Uk they are trading in Uk through complete cover group insure your motor there intermediary and when I took out joint comprehensive back in 7th of November 2020 the agent who sold the worst insurance policy and at highest price £1375 and did not take into account when I clearly stated prior to Covid-19 I was self employed taxi driver but now I am not working due to COVID-19 as I am posed and isolating and he stated to sale the policy and misrepresentation and misinformation provided to the underwriter Mulsnne Insurance and made error on my spouse date of birth year, it clearly shows how incompetent and unprofessional they are and unhelpful and they are rubbers trying rub people and there policyholders to cause grief to people and distress and frustration and financial loss. I was involved in a collusion 25th March 2021 which was my fault of accident after reporting accident on the day they come up with an excuse next day on 26th March 2021 to clarify my status of my employment and I told the complete cover group agent of the issue next day the underwriter decide to void my insurance cover policy which I paid for hole annual my question of argument is why they did not come up with this earlier and to void and cancel my policy so that they can save there back and them self not paying for me to fix or repair my vehicle, under comprehensive cover weather it’s who ever’s fault they need to take protection to cover cost to repair my vehicle and if I am also at fault and other parties if so. If I am claiming through my policy cover under access fee of a claim however this did not happen it’s opposite and they penalise and punish there policyholders. This is total injustice and a complaint is ongoing and it was my biggest mistake to approach these crooks cowboys and leaving my previous insurance for renewal with acorns insurance just for few hundred pounds to save me but in fact I am now in loss of financial Very unreliable and unreluctant. All this hassle of and when this will be resolved and get the outcome. Read more Read less

I don't know how they are allowed to operate ..

Just put some taxes for nothing. And when you try to cancel insurance, they are want more taxes ... This is absolutely stupid... Please dont use this company.

We got insurance out with them. Then after three months our car had accident . (Other partys fault) our car is write off. We dont... We got insurance out with them. Then after three months our car had accident . (Other partys fault) our car is write off. We dont have car anymore but these people still asking us to pay them £152 per month even though we dont have a car anymore. Theyre not even dealing with our claim as we got third party insurance so why do we have to pay them ?? Is this legal? Read more Read less

I wouldn't recommend this company to anyone. They say its 50 pound cancellation fees. That is a load of crap. They are saying to cancel... I wouldn't recommend this company to anyone. They say its 50 pound cancellation fees. That is a load of crap. They are saying to cancel it will cost 700+ and to swap insurance through them it will cost 638 pound to do that. They have left me with no car and an insurance that I have to pay because they fail to mention all of this. Avoid if I was you because they are scammers at its best. I can't swap a vehicle on the policy and I cannot cancel because I cannot afford them fees. Thanks complete. I will never go with you again and I will never recommend you to anyone Read more Read less

Avoid at all costs. I paid £1404 and provided all documents for cover. I received an auto-response saying they would contact me if there were... Avoid at all costs. I paid £1404 and provided all documents for cover. I received an auto-response saying they would contact me if there were any problems. They did not, but instead cancelled my cover without telling me. Weeks later (after I had been unwittingly driving without insurance) they cited that I hadn't supplied the right documents. After complaining extensively, I received £1012 back. Further extensive complaints, and they keep changing their story on why the £400 deduction was made. They still have not refunded a penny more. Avoid at all costs. Read more Read less

Do you want to wait hours before your call is answered? Choose complete cover!

Very experienced staff on the phone