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Pervais Akhtar

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Review of the Complete Cover Group, Insurance Broker:

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Ok but Asks for too much paperwork.....

Came out cheapest on comparison websites so decided to go with CCG. Spoke to woman online who then said my hubby could NOT have cover due to lack of identifying paperwork (all bills in my name, just moved to new address so bank and other stuff in old address and CCG don't accept tenancy agreements.) I queried why the tenancy could not be used but then she said they DO accept TA's?!?! So emailed it over and purchased the policy. Had to promise to send them the driving licence (after it be set back to DVLA and returned for change of address), proof of NCB (which needs to be requested from previous insurer), they gave us 2 weeks. 2 weeks later, licnse not back. CCG said policy will be cancelled if not received in 1 weeks time. Obviously we have no control over DVLA but the day before the deadline, I rang to update them. They said they actually do NOT accept tenancy agreements so will need to have some other proof of address. Luckily, we found a recent Sky home switch over letter we used. We sent that in, proof of NCB from the previous insurer and told them about still not having the DL back. They said that they can do a DL check if we give them the DL driver number and address on the licence - why not do that before?! I provided that and driver license verified. Had to electronically sign the credit agreement sent to our email which was weird as you had to pick from 10 styles of signature for your signature, you could not scribble your own or just type your name. Unusual. Was a bit confusing if one was an amateur PC user. So all sorted now. Otherwise, CCG has decent customer service, keeps you up to date with regular emails and text messages and all interactive which is much more suitable for busier people like me and the hubby. Was advised the car would show on MID (motor insurance database - what the police ANPR cameras rely on) after 24-48 hours. Purchased insurance at 20.20pm Thursday. Car did NOT show in the advised period of 24-48 hours, it went on nearly a week later on the Wednesday before the Thursday that would have made it a week. Rating: 8/10. Reviewed on: 27th August 2017

Reply from Complete Cover Group Dear Mr Akhtar We thank you for your valuable feedback and appreciate your time. We will endeavour to use your feedback to improve our customer journey and we are sorry for any inconvenience caused. We thank you for your custom. Kind Regards Complete Cover Group. Response date: 29th August 2017

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