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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Relying staff and cheap insurance

As a new driver I was looking for a cheap insurance as the prices on most insurances were much more that I was affording. The staff from complete car insurance has been very friendly and tried their best to find me a good deal. I'm very happy with the service. A big thank you Reviewed on: 23rd August 2017

Great insurer, i highly recommended

Very experienced staff on the phone Reviewed on: 6th August 2018

Very good Broker

The only company who have never tried to rip me of when paying to get out early very happy with service... Could have been cheaper but you get what you pay for, would use again for the right price Reviewed on: 13th July 2018

Renewal & Refunds

All I have to say about this company is highlighted in the email I send to their complaints department, - copy of email below: I received a renewal quote for my car insurance, which expired Friday 11/5/2018. I contacted your renewal team on Thursday 10/5/2018 at 09:00am to inform them, that I did not wish to proceed with the quote, as I had received a quote elsewhere at a much cheaper price. I spoke to 'X' and he said he would see if he could match the price, and get back to me by midday. I did not receive a call back and I didn't think anymore of it, until I see, that despite my conversation with him the day before, the amount of £172 has been taken from my account Friday 11/5. I called him first thing, and asked why money had been taken, when I clearly had said to him that I did not wish to proceed with the renewal quote due to the high cost. He said he would look into it and get back to me. In summary, he said that money had been taken, because I was on auto renewal. He had not cancelled the quote in the system, as he was trying to find me a better deal. I told him that I wanted the money refunded, as I had already told him the day before, that I had found a policy somewhere else. He eventually put me through to your cancellation department, and I was left holding for 32mins (!!!). I hang up and called back, and I was told that the cancellation department was now closed, and that 'the manager' would call me back Monday, as 'X' was not going to be in. No one called me back Monday morning (14th May), so I called again, and was put through to the cancellation department. The policy got cancelled, and I was informed that I would incur cancellation charges. Naturally, I was not happy with that, as I can't see why I should incur cancellation charges for a policy that I had called in to say I did not want. I was assured that someone would get back to me within 72hrs, as someone would need to listen to my calls to determine, wether I did in fact call in on the 10th, to say I didn't not want to renew. No one called me back within 72hrs as promised, so I called back on Friday 18th May. During this call, I was informed that there was a note on the system saying that the call had been listened to, and that I would be charged cancellation charges. I was told that, although 'x' never did call me back on Thursday 10th of May as promised ( to confirm if he could match my new insurance quote), I had not called back either to check if you could match it, so I was at fault. As I explained to the lady I spoke to, it is NOT up to me as the customer to chase YOU for a cheaper quote. I called YOU in advance of my policy expiring, to say that I would not be renewing with you, as you were nearly 50% more expensive. As a customer, I want the best deal - I had found a better deal, which I told you about - so why should I be chasing YOU to see if you could match it ? Naturally I assumed that you could not match the quote as I did not hear back. Your reply as to why I should not receive a full refund, is complete an utter nonsense, and goes AGAINST everything customer service is about. I was told, yet again, that my case would be looked at, and that I would 'definitely' receive a call by the end of the day with an update. However, yet AGAIN no one has called me back. I must admit that I am at a loss, as to how you can operate a business this way. All the way through, I have had to chase you, and time after time I'm promised that someone will get back to me, and no one does. I expect a full refund of the £172 you have taken from my account without my consent. So a warning to everyone out there, just because you call and inform them that you do not wish to proceed with your renewal , doesn't stop them from taking money from your account !!!! Reviewed on: 22nd May 2018

0 star rating

O star rating, Absolutely aweful service do not insure with them they are criminals who take money off people who can't afford to be throwing away their hard earned cash. It took me 4 days to even be able to contact them via phone. Phone they kept cutting me off after being on hold for 30- 40 mins at a time. To be past from one customer servise advisor to another who did not no how to help me, then told they would put me through to a manager who said they would phone me back. I never did recieve this phone call back. Then I request a call back I get the call back the next day at 8am in the morning so I miss the call all just very stressful and frustrating experience. just going in circles.To complain the only time they were helpful was to take my money that was quite an easy process funnily enough. They cancelled my policy and now I am left with no insurance and to put the icing on the cake they demanded £150 cancillation fee when they cancelled my policy. I feel very unfairly treated by these criminals. If I had made no attempt to provide information they wanted it would not be so bad but I did. Do not repeat do not insure your car with these criminals. I've folked out nearly £500 for two months insurance and now am unable to insure my car thanks complete cover Reviewed on: 12th April 2018

Shocking

After several long winded emails from myself and hours of trying to get through for communication via telephone I eventually got through. To a chap called richard who was very helpful and polite. But the lack of managing to get through and non response to emails I was very bemused. Reviewed on: 6th April 2018

con artists

do not use quote I had was 600 dearer than 20 competitors don't even waste your time getting a quote. Reviewed on: 26th March 2018

horrible service

I had a nightmare experience with complete cover , avoid them at all cost bad communication , costumer service do not solve your issues. you have to wait for ages before they answer your call. they will never call you if you have issues with your documents. Reviewed on: 8th March 2018

Poor

Would rather take the bus than insure my car with these. Reviewed on: 20th February 2018

Guy on phone was amazing, so freindly and helpful

I was expecting a big chew on as i normaly get when dealing with Insurance companies, but amazingly it was so straight forward and for once did not include a price increase but rather a decrease !! I could'nt be happier at this present moment in time, Thank you to complete cover group and your freindly staff !! Reviewed on: 15th February 2018

Reply from Complete Cover Group Good morning. We are very happy to hear you are pleased with the level of service we have provided, and thank you for taking the time to leave your review. Kind regards, Sarah. Response date: 17th February 2018

Very pleased

Very pleased with the Service !! Great customer skills rob !! Am a first time driver and was getting daft quotes but when I spoke to theses... they come back with a very low prices for me witch I was happy about!! overall very friendly and very quick thank uses Reviewed on: 10th February 2018

Reply from Complete Cover Group Hi Steph. We are very happy to hear you are pleased with the level of service we have provided, and thank you for taking the time to leave your review. Kind regards, Sarah. Response date: 17th February 2018

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