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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

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Complete Cover Group Insurance Broker reviews (439)

Quick process

Was quick sorting my policy, good deal. The portal didn’t work for me when sending my relevant documents but when I spoke to the Emily on the online chat she helped me sort it, All in all very good. Thanks Reviewed on: 7th December 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 8th December 2017

Absolute joke

I was kept on the phone for over an hour in total over two calls. Being put on hold at every possible turn. The terms and conditions came in the form of verbal diarrhoea which I had to ask to be repeated. Even still, I had no idea what was being said as one long mumbled noise was all I heard. So I just accepted. The figures kept changing and what I was quoted online was not what I paid. To top it off, my phone bill came through yesterday and I’ve been charged £25 for the 41 minute portion of my dealing with this “company”. I needed insurance quickly hence why I bothered at all. AVOID LIKE THE PLAGUE!!!! (F.A.O. Complete Cover Group, reimburse my phone charges and I may consider changing my review. I haven’t complained because I can’t afford to call you up to do so.) Update: complete cover group have kept up appearances and sent me a reply, stating they will resolve my issue. Although a week later, I’m STILL waiting to actually be contacted to discuss my problem. Well done!!!! Reviewed on: 6th December 2017

Reply from Complete Cover Group Hi Mike, thank you for taking the time to leave your review. We are really sorry to hear you are unhappy with the level of service we have provided. To discuss this properly with you, I have arranged for a member of our complaints team to contact you, to answer any questions you have and resolve your concerns. Kind regards, Complete Cover Group. Response date: 7th December 2017

GREAT PRICE

Great customer service and great price considering the amount of time Iv been driving Reviewed on: 5th December 2017

You keep ignoring me and dont take any actions

You said i didnt send documents , i didnt send and have all emails as a proof and you simply dont care and ignor that. Reviewed on: 5th December 2017

Reply from Complete Cover Group Hi Artur, following your previous review we kindly ask if you can contact us directly on 0800 440 2483 to discuss this further. Kind regards, Complete Cover Group. Response date: 5th December 2017

Worst insurance company i had experience with

Company canceled my insirance policy wothout letting the know for what reasons, and ignoring to sort the issue, very angry and disappointed. Reviewed on: 4th December 2017

Reply from Complete Cover Group Good morning Artur, thank you for taking the time to leave your review. I am sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy, and have found the insurance was cancelled for non return of documentation, and this was confirmed to you recently. Each insurance company requires documentation from our clients to finalise the policy, and we have a certain time frame to obtain these. Having reviewed your policy I have found we have contacted you via different points of contact to prevent the cancellation and unfortunately, as we did not receive the documentation needed, the policy was cancelled. We appreciate this is frustrating, however, we have tried to contact you to obtain the information we needed. Should you wish to discuss this matter further please contact us on 0800 440 2483 where we would be more than happy to help. Kind regards, Complete Cover Group. Response date: 5th December 2017

good

very good workers helping and give good quaete Reviewed on: 3rd December 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 4th December 2017

Efficient, cost effective service

Hard to beat quotes, fast and reliable service of a professional standard. Reviewed on: 2nd December 2017

Poor Communication

Shocking customer service, despite uploading my documents and emailing them separately I'm still getting emails telling me that you've not received my documents, after waiting an eternity to for you to answer my phone calls I then get told someone will ring me back which they don't. I'm now being threatened with the insurance being cancelled because you're waiting for my no claims proof. Reviewed on: 1st December 2017

Reply from Complete Cover Group Hi David, thank you for taking the time to leave your review. I am sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy and can confirm we still require a copy of your No Claims Bonus, but all other documentation needed has been received. The No Claims Bonus you have provided cannot be accepted unfortunately, as certain policy details have been cut off on the document. If you could please send a us a full copy of this document we can then verify the details. We apologise for any inconvenience this has caused, but should you require any further assistance, please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 2nd December 2017

Suzanne darby

I recently became a customer With complete company The staff was very helpful and polite which made my experience alot easier thanks guys would recommend you x Reviewed on: 26th November 2017

Fast and friendly

I’m renewing my policy for the third year as no one can beat them. Friendly staff and good for modified car drivers too! Reviewed on: 25th November 2017