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Review of the Complete Cover Group, Insurance Broker:

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Poor Communication

Shocking customer service, despite uploading my documents and emailing them separately I'm still getting emails telling me that you've not received my documents, after waiting an eternity to for you to answer my phone calls I then get told someone will ring me back which they don't. I'm now being threatened with the insurance being cancelled because you're waiting for my no claims proof. Reviewed on: 1st December 2017

Reply from Complete Cover Group Hi David, thank you for taking the time to leave your review. I am sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy and can confirm we still require a copy of your No Claims Bonus, but all other documentation needed has been received. The No Claims Bonus you have provided cannot be accepted unfortunately, as certain policy details have been cut off on the document. If you could please send a us a full copy of this document we can then verify the details. We apologise for any inconvenience this has caused, but should you require any further assistance, please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 2nd December 2017

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