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Complete Cover Group: Insurance Broker reviews

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4.03
Based on 439 reviews, last reviewed 24th May 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
66%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022
Alex Robert's avatar
Alex Robert

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023
Daniela Bucataru's avatar
Daniela Bucataru
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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

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Complete Cover Group Insurance Broker reviews (439)

Rapid service, polite and informative.

5
I called and was dealt with by Natalie, who was extremely polite and professional and took care of my issue very rapidly. She is a credit to your organisation. Reviewed on: 7th April 2017
Ciaran Anderson's avatar
Ciaran Anderson

Good customer service

5
I have a good experience with complete cover group customer service... Reviewed on: 7th April 2017
Anonymous's avatar
Anonymous

Costomer service

4
Had issues with payment due to job changes, the customer service team helped me so much, with an extension Reviewed on: 7th April 2017
katie payton's avatar
katie payton

Had nothing but trouble

1
Put the premium up by £1000 not once, not twice but 3 times all mistakes on your part, told me I wasn't declaring an accident when it didn't exist! You are put on hold every 5 minutes for anything from 5 mins- 20 minutes! Said they hadn't receive documents when they had, even though I rang to check all was present and correct! A week letter premium up by £1000 because they hadn't received my proof of no claims! He been a disgrace! Reviewed on: 6th April 2017
Corinne 's avatar
Corinne

Renew my insurance and sorting the paperwork out

4
They sorted my problem out in just a few minutes. They could not be any more helpful Reviewed on: 5th April 2017
Ian Cole's avatar
Ian Cole

Good customer service whilst trying to sort out the documents that I needed to send.

2
Whilst insuring the car i felt that the customer service was terrible, got quoted one price then they kept trying to get me to pay another, said i wasn't living at the address i claimed so wanted to put the price up, even when i offered proof bu council tax letter, driving licence, bills they declined. Unfortunately for me and due to being on the phone for around 2 hours all together this was still the best price I had. The only redeeming quality they had was the next person i spoke to regarding the evidence i needed to send was really nice and really helpful. After this year is up i will not be using this company again. Reviewed on: 5th April 2017
Brett Cubberley's avatar
Brett Cubberley

Terrible

1
Long wait times, rude and unknowledgable staff, systems continually causing long delays when trying to process any change/request, £50 admin fee to make ANY change to a policy. Would not recommend this company to anyone. I don't like subscribing to website such as this but Complete Cover are so bad I'd have paid to submit this. Reviewed on: 30th March 2017
J L's avatar
J L
Reply from Complete Cover Group Hello Thank you for your feedback it's important to us. I have asked our Customer Service Manager to look into your comments and contact you direct. Response date: 31st March 2017
Complete Cover Group logo
Complete Cover Group

Excellent great to chat too

5
Really helpful friendly and nice to speak to my problem was solved in minuites Reviewed on: 30th March 2017
Dean Sanderson's avatar
Dean Sanderson

amazing

5
They help me with the last few things I needed to keep my insurance going I would have been heart broken if I had to put my dad's car off the road Reviewed on: 27th March 2017
Christopher 's avatar
Christopher

Great customer service

5
The people was really friendly and helpful and gave me great help and was cheaper than other insurers Reviewed on: 25th March 2017
Reece stock's avatar
Reece stock

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