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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

AVOID AT ALL COSTS

I wouldn't recommend this company to anyone. They say its 50 pound cancellation fees. That is a load of crap. They are saying to cancel it will cost 700+ and to swap insurance through them it will cost 638 pound to do that. They have left me with no car and an insurance that I have to pay because they fail to mention all of this. Avoid if I was you because they are scammers at its best. I can't swap a vehicle on the policy and I cannot cancel because I cannot afford them fees. Thanks complete. I will never go with you again and I will never recommend you to anyone Reviewed on: 27th February 2019

Car insurance

Great customer service, friendly people and will definitely refer it to everyone Reviewed on: 13th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 14th November 2017

Brilliant

Absolutely fablous . Really can’t fault them one little bit. Reviewed on: 10th November 2017

Worst Insurance, they manipulate your policy, also 90% of all the reviews here were done by their agents. Run Run Run

Its a shame how insurance brokers like this one are allowed to function, they manipulate your account policy with them, and they charges are inconsistent and inaccurate. They will never call you back no matter what and you will have to wait atleast 45 minutes to speak to anyone except if you are making a claim or a new customer then they try patronise you. Believe it or not they are the worst insurance broker. How can you buy a car of 2000 and agree to a voluntary excess of 300, then you later found out that that your excess is 2500 more than the price of the car. I also reported a crash, and the other drivers insurance were refusing responsibility, instead complete cover were backing them up telling am at fault. Reviewed on: 10th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we would like to investigate the matter fully, but we cannot locate your policy at this time. If you would like to discuss this further please could you call us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 10th November 2017

One of the worst company I came across

I have replace my £14000 car to £600 car and I have to pay the same amount of money for. And I have to pay for that car that I have sold while I was waited for my new car to be insured at the end I have cancel my policy with them and have to pay £262 Unprofessional no value for the old customers And I will give no star if I can Reviewed on: 9th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we will investigate the matter fully. A member of our complaints team will shortly contact you to discuss this further. Kind regards, Complete Cover Group. Response date: 10th November 2017

easy to setup and less hassle to stay with the current broker.

Alway have excellent service, just wish that in the insurance world customer loyalty was recognised in the premiums. Reviewed on: 9th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 9th November 2017

Very satisfied

happy with the service very helpful and polite was really happy with the price that was provided would recommend this insurance broker to any family or friends in the future Reviewed on: 8th November 2017

Very satisfied

Excellent service very helpful and polite would recommend to anybody looking for insurance in the future very satisfied and really happy with the price that was provided Reviewed on: 8th November 2017

Great fast realible

Great service and fantastic support for new customer . Everything simple to due . Reliable price and fast . Im check many other insurance car company , but this one was good choice . They keep standard make it nice offers . Any way next my car I wish stay with them thanks Reviewed on: 8th November 2017

Absolutely shocking

After general poor customer service and being ignored and hung up on multiple times over the few months i have been insured with these unprofessional heartless people, i decided i didnt want to deal with them anymore... to cancel the policy it took 6 phone calls over 4 hours to eventually get through to a self righteous little bint that knew nothing of her job or company, who told me that i had called the wrong department despite having selected "changes to policy" as there is no available option to select to cancel the policy... i was then put on hold again to reach the cancellation department another half hour wait to be told by the next chump that i couldn't cancel my policy unless i paid an extortionate amount of money to them.. i explained i didnt have it.. and actually started to get quite upset as i suffer from several emotional disorders and i genuinely dont have any money at the moment.. thats why im cancelling my policy to begin with... the young man who had very little in the way of repect or unstanding told me that that wasnt their problem and that bailiffs will be sent to my house... im not refusing to pay. I just can't.. the lasts words i got into the conversation were actually the beginning of downward spiral for me and i said some inappropriate things about wanting to kill myself... admittedly not ideal for the member of staff but i think if anything unprofessional heartless or even inhumane to just hang up on some one under the circumstances Reviewed on: 6th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we will investigate the matter fully. A member of our complaints team will shortly contact you to discuss this further. Kind regards, Complete Cover Group. Response date: 7th November 2017

Again and again problems with Complete Cover Group

If you can see below i left a review of how they dealt with my cancellation rates and approach . Got a response below that a team will contact me .. of course nobody did , i wasn`t expecting really , but why not to mention this also . after i cancelled my policy and they gave me a ridiculous amount to pay for my 4 moths left (over £600) they also charged me another month of insurance even though i cancelled before starting of next month .. as response .. nothing !! So my conclusion is .. this is the worst company , they will take as much money they can from you , beginning seems fine , but once you are in a situation , prepare the money . Reviewed on: 4th November 2017

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Complete Cover Group: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Complete Cover Group Insurance Broker reviews (439)

AVOID AT ALL COSTS

Car insurance

Brilliant

Worst Insurance, they manipulate your policy, also 90% of all the reviews here were done by their agents. Run Run Run

One of the worst company I came across

easy to setup and less hassle to stay with the current broker.

Very satisfied

Very satisfied

Great fast realible

Absolutely shocking

Again and again problems with Complete Cover Group

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