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Covered2go: Travel Insurance reviews

4.86
Based on 1,401 reviews, last reviewed 17th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
12%
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0%
2 star
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024
irene millward's avatar
irene millward

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023
Anonymous's avatar
Anonymous

About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

1
I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023
Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023
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Covered2go

Why change.

5
We have been using Covered2go for many years. Reviewed on: 17th July 2023

Best all rounder insurer!

5
Employees just as good when dealing with customers. Reviewed on: 16th July 2023

Rush to it

5
Jeffinitely worth it suggest try marine insurance as well Reviewed on: 16th July 2023

Efficient and good value for money

5
In the last 4 years of my travel insurance with Cover2Go, I made one claim that what quickly settled. I would recommend this company to the people I know. Reviewed on: 15th July 2023

Excellent value and a trouble-free claim payment

5
I'm 75 and Covered2go provided top-rate travel insurance cover for a very competitive price. For the first time ever for me, this year's holiday had to be cancelled because the flight couldn't land at the resort and we were taken back to Gatwick. Easy jet gave me a full refund for the aborted flight, but I had had to forfeit a week's hotel booking at the resort. I made a claim for this to Covered2go and was delighted to have received full reimbursement within 2 weeks. Reviewed on: 14th July 2023

Great travel insurance

5
My husband and I have been with covered2go since 2019. They are a great company, friendly and very efficient. We wouldn’t go anywhere else for travel insurance. Reviewed on: 14th July 2023

Excellent (and good value) Travel Insurance

5
We have booked travel insurance with Covered2go for many years and remain very impressed with the value and cover it offers, particularly as we get older. Renewal is easy, with the medical aspects taken care of over the telephone by experienced staff. The premiums have gone up, but not excessively in my opinion. e will continue to use Covered2go for as long as they let us! Reviewed on: 14th July 2023

Happy with the insurance cover received from this company!

4
I have used this company for many years and have never had a problem. However, fortunately I have never had to claim. I think I could only recommend 100% if I made a claim. I have tried to insure recently but it seems to be too expensive now. Reviewed on: 14th July 2023

Excellent

5
Easy on line renewal at a fair price for a years multi trip policy Reviewed on: 14th July 2023

Quick and Easy

5
Got our holiday to Bulgaria covered and at great price Reviewed on: 13th July 2023