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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

The number 1 travel insurance company in the UK

The number 1 travel insurance company in the UK. Nothing is too much trouble for them. It is a pleasure doing business with them. Reviewed on: 13th July 2023

Helpful, prompt and polite

This is our second year with Covered2Go and we are happy with the premium and the service we receive. We will be happy to continue with Covered2 Go insurance cover. Reviewed on: 13th July 2023

Security at a competitive price

Great cover including for pre-existing conditions and all at a reasonable price. Reviewed on: 13th July 2023

Friendly phone service

2nd time using Covered2go good cover at a lot lower price than major comparison site quoted us . We liked being able to talk to somebody on the phone Reviewed on: 13th July 2023

Great service at a good price

Great product with plenty of detailed online options for the more adventurous traveller to ensure you buy the most appropriate cover, backed by great service at a good competitive price. Reviewed on: 13th July 2023

Clear and effective online process and customer service.

Impressively clear process of applying for different levels of travel insurance and great customer service. Don't see myself using anyone else in future. Good pricing and stress free experience. Reviewed on: 13th July 2023

Clear and fair

The policy is easy to understand and to chose which level of cover you need When I had to claim due to a positive covid result everything was dealt with satisfactorily, professionally and quickly Reviewed on: 13th July 2023

Great insurance provider

Always responsive to emails, very friendly, when I had a problem with a claim they dealt with it immediately and it was resolved within a fortnight, very impressed with them. Renewed my insurance with them for the last few years now. Reviewed on: 13th July 2023

Helpful and efficient service

When contacted by phone nothing was too much trouble for them when selecting most appropriate cover. Reviewed on: 13th July 2023

Covers all the bases

Although we've never needed to put them to the test, they seem to be a fair and caring company that genuinely try to protect older people with health related issues to enable them to continue to enjoy life and not just consign them to the scrapheap. Reviewed on: 13th July 2023

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