Dial Direct Reviews

  Ratings based on 14 reviews       Last review 1 week ago    

Dial Direct reviews can help you to become Smart Money People by finding out what other Dial Direct policy holders have to say. Dial Direct has helped more than 1 million customers with their insurance needs. Have you got experience of Dial Direct? if...

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Dial Direct reviews can help you to become Smart Money People by finding out what other Dial Direct policy holders have to say. Dial Direct has helped more than 1 million customers with their insurance needs. Have you got experience of Dial Direct? if so, you can write your Dial Direct review on Smart Money People. Help us to increase trust and transparency in financial services.

Overall Rating

Good

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Dial Direct Review Insight

What are people saying in their reviews?

Channels

73% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Dial Direct Products 14

Car Insurance

RIP OFF

This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and ... Read more

This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up

Reviewed on 14th July 2021
Stuart Rennie's avatar
Stuart Rennie
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Car Insurance

Total headache of an Insurance Company

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy... Read more

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future.

Reviewed on 11th May 2021
SalBee's avatar
SalBee
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Home Insurance

Home insurance made easy

The whole process of taking out insurance with dial direct was easy and straightforward on their website. I found their prices very competitive and would highly recommend them.

Reviewed on 19th September 2020
LHemmins's avatar
LHemmins
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Van Insurance

Do not use this company

Bit of a con.... Read more

Bit of a con.
Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years.
I change my company car twice a year, so they want me to remember 18 car registrations!.
So then they doubled my insurance to £1000 approx.
This 'technical issue' was not stated in any of the text upon taking the policy.
All other insurers have accepted letters from my employers, with not having to get every single reg of company cars I've had.
Just be careful with Dial Direct's T&C's before you take a policy with them if your in a similar situation as me.

Then I get an email from Toni wanting to speak to me, im not interested, I am just stuck with you now for a year, probably with a big penalty if I want to leave, if they let me leave without a penalty, I will be gone...

***UPDATE***
just been back on confused and got quotes with NO COMPANY CAR NCB just to check, and I am getting quotes for £700, so I am being over charged by approx £300 by dial direct anyway!

Reviewed on 3rd July 2019
Neil Mason's avatar
Neil Mason
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Home Insurance

Easy to setup

Easy to set up the policy but renewal price is almost double last years fee and the only way to stop the auto renew is to phone - this can't be done online.

Reviewed on 6th August 2018
Christine Schneider's avatar
Christine Schneider
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Home Insurance

Excellent

We had to claim on our home insurance due to a plumbing disaster on the first day we moved into our home. The service was exceptional and they made a stressful situation so much easier to deal with. Promptly dealt with our issue and I have been very... Read more

We had to claim on our home insurance due to a plumbing disaster on the first day we moved into our home. The service was exceptional and they made a stressful situation so much easier to deal with. Promptly dealt with our issue and I have been very happy with the service

Reviewed on 20th September 2017
Rebecca Gray's avatar
Rebecca Gray
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Home Insurance

Not impressed by renewal quote

I know Insurance companies put up their quotes year on year but the renewal quote for home insurance was nearly double last years

Reviewed on 23rd July 2017
Mari Sutherland's avatar
Mari Sutherland
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Van Insurance

So easy to use

Very competitive prices for insurance but still get quality service. Easy to use online, an very nice to talk to on the phone clear an polite. Plus you get free rac cover with your policy

Reviewed on 4th July 2017
Leon Amor's avatar
Leon Amor
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Car Insurance

Pet Insurance Reviewer

usually cheaper than other companies

Reviewed on 17th December 2016
Natalie A White's avatar
Natalie A White
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Car Insurance

Brilliant Customer Service

DD put up our Insurance on 2 cars this year but after giving them a quick buzz we ended up with all bells and whistles on both cars for less than £350 this year. The rep was amazing in how she managed to get our prices down and touch wood we have had ... Read more

DD put up our Insurance on 2 cars this year but after giving them a quick buzz we ended up with all bells and whistles on both cars for less than £350 this year. The rep was amazing in how she managed to get our prices down and touch wood we have had no problems for the second year running

Reviewed on 30th October 2016
Kristy Leanne Brown's avatar
Kristy Leanne Brown
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Home Insurance

Easy to do business with

You can either phone or do everything over the website. So easy to do business with and price competitive too.

Reviewed on 22nd August 2016
Lynn's avatar
Lynn
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Car Insurance

lesser known but good company

Have provided the lowest price for fully comp car insurance for the last two years for me even as a newly passed driver, also throw in additional perks such as free breakdown cover and can always get through to them relatively quickly on the phone.

Reviewed on 5th August 2016
louise allchorn's avatar
louise allchorn
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Home Insurance

CheekyCharges Campaigner

Bog standard, no frills service - will shop around more extensively next time

Reviewed on 13th March 2016
Hannah Jayne Martin's avatar
Hannah Jayne Martin
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Car Insurance

CheekyCharges

knew the arms were moving us 30 days after renewal - charged me £35 to change addy

Reviewed on 4th March 2016
Kirsty Brown's avatar
Kirsty Brown
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