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Diamond Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.01 (106 reviews)

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3.98

Based on 106 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

27%

11%

Latest highest rating:

5

Wouldn’t change for the world I have been with Diamond for multiple years and wouldn’t change unless something went drastically wrong, constantly helpful, great value for money and... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Car Insurance I've been with this insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sud... Read more Reviewed on: 12th June 2023

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About this product

At Smart Money People, we collect Diamond car insurance reviews from genuine customers to give you some insight into what you can expect as a Diamond policyholder.

Diamond was founded in 1997, specialising in car insurance policies for new female drivers, offering handbag cover and child car seat cover included within its standard policies. Today, Diamond also provides insurance to male drivers, as well as offering a range of insurance products to cover home, tr...

Diamond Insurance Car Insurance reviews (106)

Review of the Diamond Insurance, Car Insurance:

Easy to use

Easy to use and ok if not many changes needed. It very helpful when it comes to breakdown and will happily leave you in a bad situation. Reviewed on: 10th August 2016

5 Years Strong

I've been with Diamond for 5 years and never faulted them. They are lovely to speak with on the phone and are always able to beat any cheaper quotes I get as I am a loyal customer. Reviewed on: 1st September 2017

Expensive renewal

£50 more this year no accidents or points and have reached the grand age of 50 with nil no claims and still a huge increase Reviewed on: 31st August 2017

Car Accident, someone you can rely on x

After a car accident away from home I contacted my insurers Diamond. Within minutes of my call I received a call back from their polite and curteous staff who even although I was in the Scottish Highlands in the middle of nowhere they had a breakdown driver with me extremely quickly who assisted me to get to a local Garage (with all my ids and luggage) in the nearest town. I was also swiftly offered a curtesy car which was fully filled and waiting to allow me to continue to my... Reviewed on: 19th August 2017

helpful and polite

very helpful with everything i had to ask and getting no claims sent to me etc. Reviewed on: 8th August 2017

Multi car Package excellent

Very polite phone operative. Very informative, explained everything very well & an excellent product. Value for money & convenience. Reviewed on: 6th August 2017

Avoid at all costs

I had an accident on the 27th of July from the moment I called diamond I had nothing but total inconvenience. The customer service is appalling. Nothing is ever actioned when they say they will. Escalating concerns to managers doesn't resolve any issues you have. When you have to make a claim it is extremely stressful, I've been in floods of tears as I am promised things but nothing is actioned accordingly. This is the last thing you want to be dealing with when you are involv... ed in a car crash and had injurys from that to deal with. No one has ever called me back from he 27th except a manager who called me today 4th Aug at 3pm with more bad news. I have had to call them numerous times a day to be told conflicting information and nothing is ever resolved!!! I was advised my car was total loss on Friday 28th but took them till Wed 2nd of august to be made offer which at first was insulting and the increased it which was still below value and told that nothing more can be done and that was the best offer they could give and I was promised in writing via email and on phone call that day that I will receive payment bia CHAPS by Friday at 12pm. Today Friday 4th Aug morning came nothing in bank so called up to be instructed not to worry payment is processed and I will get it by 12pm. 12pm came no payment I called yet again advised error processing payment at there end and it will be another 48hrs I explained I don't have another 48hrs to wait for this to be resolved. I've taken time off work I've been extremely stressed through the whole process I wanted payment today accounts advised this wasn't possible. I escalated my concerns to various managers through today only one called me back advised nothing more can be done and she will call me on Monday to make sure payment is sent. I expressed my concerns about the customer service I have received throughout the whole process and I will making relevant complaints the duration of this weekend and posting on social media the complaint I have as its appalling. I have a list of call handlers names, I have spoken to on various occasions and each one having to explain my situation. I asked for a copy of all transcripts and communication I have had with the company since last Thursday emailed to me in writhing as I am really unhappy with the service that's been provided!!! I put a deposit down on a car to pay remaining balance this afternoon with my settlement figure which I didn't receive so I have lost out in more money thought the inconvenience of this company!!!!!!!!!. Reviewed on: 4th August 2017

efficient and easy to communicate with

I've never had any problems with them, they are easy to get hold off. this is all you really want / need from your car insurance! Reviewed on: 3rd August 2017

Really good service!

I have always found the service with Diamond amazing. Caring and kind whenever you speak to them. Reviewed on: 2nd August 2017

Unfair

Not very understanding when get into financial trouble. I had an unexpected expense that meant I couldn't pay my insurance until the following week and was told I'd need to pay the money (they even told me to borrow from friends or family) otherwise my insurance would be cancelled and I wouldn't be covered. Reviewed on: 2nd August 2017

Claim issue

I had a minor crash in March which was my fault, the company are lovely but did not liase with the third party very well at first, I have had no more third party letters so I think all is ok but I have still not had any confirmation that the claim has been settled which would be nice to put my mind at rest. Reviewed on: 27th July 2017

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