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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1242)

Review of the first direct, 1st Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

easy to use app and easy to get in touch with custom...

easy to use app and easy to get in touch with customer services Reviewed on: 4th September 2024

Satisfied

I've been with them for a few years now and I'm very satisfied Reviewed on: 3rd September 2024

Great customer service.

Easy to navigate website, secure but easy to access. Whenever I need to talk to a REAL person/customer adviser they are ALWAYS friendly,efficient and professional. Reviewed on: 31st August 2024

Always responsive, and available

I never have any issues with FD. The app is great and always available. The folks on the phone are very helpful. They are great Reviewed on: 27th August 2024

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Overall banking experience is very good.

Overall banking experience is very good. Let down by poor online experience. Reviewed on: 24th August 2024

First Direct - The Best Bank

I have been a customer for over twenty years. The customer service is the absolute best; always super friendly and efficient, and the phone is always answered after just a couple of rings. The website is clear and easy to use. Reviewed on: 24th August 2024

Always helpful service, great security

Always helpful service, great security Reviewed on: 23rd August 2024

Great current account with excellent customer service.

Great current account with excellent customer service. Telephone banking is easy to access and the operators are feiendly and helpful. Internet banking is easy to use. Their banking app is intuitive to use and offers all the functionaloty I need for day to day banking. Reviewed on: 23rd August 2024

First Direct - Great all round

Joined many years ago after bad experiences with Nat West. Never looked back. Easy to use online banking, short wait when phoning if I have a query, Good notifications on up and coming debits and time to add funds before being charged on overdraft Reviewed on: 23rd August 2024

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