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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Superb phone banking service!

I started banking with First Direct in 1990 because at the time they were offering something a bit different and something a bit more modern than the high street banks. Over 20 years later I still bank with them and I still consider them as one of the best service providers that I interact with on a regular basis. On the very odd occasion when something has gone wrong they have been honest about it and quick to act. I like that they care about customer retention. Reviewed on: 5th February 2015

Been with them from the start - best customer service ever - most unbank-like!

I have used First Direct from their very early days, and have had the best customer service from them - I'm no bank lover, but First Direct make me feel like they actually try that extra bit harder to keep you happy. I don't use their web service as I prefer to speak to a real person, and their UK based staff are helpful, friendly and knowledgable - EVERY time. Totally recommended. Reviewed on: 26th January 2015

first direct employ amazing staff, their people make phoning the bank more of a pleasure and less of a chore

First direct have won my vote due to how well they look after their customers! I recently joined and they've taken care of me as a friend, rather than a customer. They really make you feel as if you can trust them... And I do! Reviewed on: 24th January 2015

Customer focused bank that makes sure you are not being defrauded.

I love the 24/7 365 day access this account and this bank give you. I've called them at 11:30pm on Christmas Eve to check something in my account before and always find the staff friendly and helpful. Another great thing about this bank is their attention to your account and the way you use it. They've blocked purchases from my account before because they were unusual and I've had to call them to authorise the payment. Some people would find this annoying but I don't because I have a friend who's had a lot of money taken from her account fraudulently - if her bank had blocked the withdrawals, it wouldn't have happened. Reviewed on: 14th January 2015

Incredible service, easy to reach. 10/10!!

first Direct seriously know their customers needs and the market they're in. Never, ever had an issue with them in the 10 years I've banked with them! Would always be my first recommendation with anything banking! Reviewed on: 10th January 2015

Helpful Customer Services

Everytime I've had to call (usually due to forgetting various passwords!) they've been super friendly and helpful. They seem to empathise with forgotten passwords, losing letters and updated iPhone software which causes the app to stop working correctly. Nothing seems to difficult for them, and they take the time to listen to what you're asking. It also helps that they're based in the UK, so there's no language barrier. Reviewed on: 16th December 2014

Unobtrusively innovative

FD is a great internet bank, providing fast transfers, decent mobile app service and good service one to one. They take into account personal situation and are always willing to help. Reviewed on: 7th October 2014

No Hassle

Rarely had any problems and when I did I got through to a person instantly who knows what they are talking about and resolved my issues in minutes. Reviewed on: 6th October 2014

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