Write a review

first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1236 reviews)

View other first direct products

4.64

Based on 1,236 reviews, last reviewed 15th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

fd - a needle in the proverbial financial haystack In the almost two decades I have used fd, nothing has gone wrong, no apology has been needed and things continue to work as clockwork, which in this d... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

Read all reviews Write a review

About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

Review first direct: 1st Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct 1st Account reviews (1236)

Superior banking experience

Reliable and easy to use online services Reviewed on: 5th January 2016

Excellent experience since switching- do it you won't be disappointed!!

I switched to first direct after 20 odd years with another bank and several poor experiences. Initially I was drawn in by the cash offered to switch but was pleasantly surprised by the quality of service. Switching was unbelievably simple and went smoothly thanks to the customer service at first direct. Both telephone and Internet banking are made easy and convenient. I've since set up savings with first direct. If you're feeling unappreciated and undervalued by your current bank or you're fed up with poor service then vote with your feet and switch! You won't look back I promise! Reviewed on: 5th January 2016

Excellent service

Calls answered quickly by friendly staff. Reviewed on: 31st December 2015

First Direct is first class in all respects.

Since joining First Direct in September 2014, the service that I have received has been excellent. They are very easy to contact and are always very helpful. I regularly recommend them to friends and family. Reviewed on: 29th December 2015

Best Bank There is

Switched to FD a year ago and have no regrets. £125 for switching and a £250 interest free overdraft. Was that impressed I switched my joint account to FD also. Reviewed on: 28th December 2015

Excellent customer service

I switched to First Direct from Natwest a few months ago. The customer service is second to none and the staff are really friendly and efficient. Reviewed on: 24th December 2015

Best current account...

First Direct are the best experience I've had in terms of handling my account and day to day experience. Customer service and use of apps / site really positive. Reviewed on: 24th December 2015

Excellent

It's weird as I wouldn't think having telephone contact only would make the service good, but it's been absolutely amazing. Every single problem I have they are there to sort it day in and day out. Reviewed on: 24th December 2015

Best bank by miles

I have banked with First Direct for nearly 20 years and have always experienced excellent customer service. I especially like being able to talk to a real person, 24/7, 365 days a year. I would recommend them to anyone and wouldn't change banks for any amount of money Reviewed on: 24th December 2015

Like a reliable car that never gives you any hassle and always passes its MOT

I've been a First Direct customer for over 16 years now and I've never had a bad experience with them in all that time. They've always been able to answer any queries I've had when using their telephone banking service, and their online banking runs flawlessly. Sure, nowadays they take a little longer to answer the phone when you ring but that's due to their large increase in popularity and I never seem to be on hold for more than a couple of minutes if at all. Would whole heartedly recommend them to anyone who are sick of their current bank and actually want to receive good service. I don't see myself leaving them at any point soon. Just like your car, if it aint broke don't fix it! Hoping that First Direct don't change their philosophy of good customer service ;) Reviewed on: 23rd December 2015

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub