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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Perfect customer service

I have never once had call to complain about any contact I have had with this bank, and I've been with them over 20 years. Polite and efficient. Reviewed on: 11th February 2016

Great overall service

Easy to contact and quick to respond to any queries. Would definitely recommend! Reviewed on: 11th February 2016

First Direct - Perfect bank for everyday

First Direct although an on-line bank is easy to use. The security is good and they respond quickly to any queries. Reviewed on: 8th February 2016

Through thick and thin

I had never planned to stay with First Direct for long. I switched to them because of their offer, got some cash and thought I'd leave half a year later and get some more cash for that. But to be honest, after nine months with this bank I can't imagine being with any other. The customer service is excellent, there are no long queues on the phone, no call centres abroad (judging from the thick Scottish accent I was greeted by during my last call) and instead a whole lot of service and friendliness. Yesterday, someone used my card to purchase drone supplies in the US. No idea how they got my card details. First direct noticed, contacted me immediately, and got my money back. They made a horrible situation a lot more bearable - thank you. Reviewed on: 7th February 2016

First Class for First Direct

First Direct are an excellent company for banking. I have free overdraft up to £250. Whenever I have phoned, the service I reason is first class and the staff are so friendly and ensure that you are happy before the call is finished. I would definitely recommend them to bank with Reviewed on: 5th February 2016

Love

I love my bank First Direct, they are always pleasant and nothing is too much trouble. Reviewed on: 30th January 2016

First Direct equals First Class

First Direct provide just the right amount of information about your account and your money. They may email you with targeted information about important issues, but don't hassle you with pointless emails constantly trying to upsell. Happy Customer am I. Reviewed on: 27th January 2016

Love First Direct

I can't recommend First Direct highly enough. The online banking is very easy to use and easy to negotiate your way around. The staff at the call centres are excellent, always friendly, always helpful and nothing is ever too much trouble. Reviewed on: 22nd January 2016

Good customer service

I have always had good customer service when I have had to ring up Reviewed on: 21st January 2016

Great customer service and really secure

I've only ever received good customer service and they're new pay-in methods make depositing cash quick and easy. Reviewed on: 15th January 2016

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