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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

The Christmas Day Call

I called you every year, on Christmas Day You always answered within three rings And, I fabricated an excuse; I'm phoning because I want a balance, a transfer, but really? I just wanted to say - HI! You are working today! And, I'm sorry, and Merry Christmas, faceless First Direct call handler. For the first few years, I felt smug, as if I had done something worthwhile. But, my partner remarked - What if they are having fun, in the office, with champagne and crackers, and silly hats, and then all of a sudden, a solitary caller comes on the line, and wants them to work? What if you make them sigh, and adjust their paper crown, to log on to your account? Stop doing this. Stop. And so, now when I call, I go through the usual details, and you catch me when I'm overdrawn, and catch others when they use my funds, and we are still getting along very well, and yes, you are my preferred firm, and I do like conversing with Gill from Glasgow, but- I will not call you on Christmas day, this year. It's not that I don't value you, or feel that you are not worthy of my festive wishes, but just on the off-chance my call lights up, and you are part-way between charades and champagne, and curse, I will not be that person, again. Reviewed on: 15th February 2016

Great service

Great service on a day to day basis from always helpful staff Reviewed on: 14th February 2016

Good customer service, shame no branches.

First Direct are brilliant when it comes to time taken to answer calls and their operators are always helpful and friendly. However having to trail into the nearest city to pay in money is a bit of a drag, I wish they had more branches! Reviewed on: 14th February 2016

First Class Direct Access

Online experience both via Web and mobile app is excellent with rapid response, clear navigation and messaging as required (eg when dipping into overdraft). Reviewed on: 14th February 2016

first account amazing

does what you want it to do. can't say anymore than that Reviewed on: 13th February 2016

Brilliant if you don't need a branch

Never had any issues, no long queues when I've rung and they give a £250 interest free overdraft. They have been fantastic and very helpful on the odd occasion I have had to ring and the staff are always lovely and friendly. Reviewed on: 13th February 2016

great online service

I love the messaging system being able to leave a message for an advisor and they answer you very quickly saving long waits on the phone. The customer service is second to none. Reviewed on: 12th February 2016

Top notch customer service

I have only had a few reasons to contact First Direct (suspected fraud on my account and being unable to access the app). The staff were brilliant and efficient. Couldn't ask for better service. I have recommended First Direct to friends. Reviewed on: 12th February 2016

Not updated enough. No "available balance" shown so can go overdrawn easily

The 1st Account doesn't show an available balance which shows how much money you have available to spend once they have taken into account recent spends or pending direct debits. This means that your balance is almost never correct, and means that you can easily go overdrawn. For example, I had £XX amount in my bank and spent £500. For the next 3 working day (until the £500 left my bank and settled) my bank balance shows the original amount without the £500 deducted. Reviewed on: 12th February 2016

The best bank in the country

Always great customer service, helpful, friendly and make you feel valued as a customer. Reviewed on: 12th February 2016

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