first direct: 1st Account reviews

Based on 1,104 reviews, last reviewed 6th Jun 2023
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50% decrease in 1 star reviews
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Latest highest rating:


Quick and easy to set up and manage Quick and easy to set up and manage a new account with First Direct Reviewed on: 6th June 2023

Latest lowest rating:


Interest rates Been with this bank for over 30 years but their interest rate is very low. High street banks in general have very low interest rates far lower than wh... Read more Reviewed on: 1st June 2023
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About the 1st Account

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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first direct 1st Account reviews (1104)

Quick and easy to set up and manage

Quick and easy to set up and manage a new account with First Direct Reviewed on: 6th June 2023

Exceptional Banking Experience with First Direct Current Account

I have been a loyal customer of First Direct for several years now, and I must say that their current account has exceeded my expectations in every aspect. From their top-notch customer service to their user-friendly online banking platform, First Direct has truly set a high standard in the banking industry. Allow me to highlight some of the remarkable features and benefits that make their current account an outstanding choice. First and foremost, the customer service provided by First Direct is simply exceptional. Whenever I have had a query or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. What sets them apart is their 24/7 availability, meaning I can reach out to them anytime, day or night, and receive the same level of excellent service. It's incredibly reassuring to know that they are always there to assist me with any concerns I may have. The online banking experience with First Direct is a breeze. Their website and mobile app are incredibly user-friendly, making it effortless to manage my finances. Whether it's checking my account balance, transferring funds, or setting up standing orders, I can complete tasks quickly and efficiently. The interface is intuitive, and I appreciate the clear and concise layout that allows me to navigate through various features effortlessly. Another standout feature of the First Direct current account is the fee-free banking they offer. Yes, you read that right – no monthly fees! This is a significant advantage over many other banks that charge hefty fees for their current accounts. First Direct truly understands the value of their customers and ensures that we are not burdened with unnecessary charges. Furthermore, First Direct has an extensive network of ATMs across the country, which means I can easily withdraw cash without worrying about finding the nearest branch. They also provide a range of additional perks, such as a competitive overdraft facility and an interest-free overdraft buffer, which have been immensely helpful during unexpected financial situations. Security is a top priority for me when it comes to banking, and First Direct has left no stone unturned in this regard. They have robust security measures in place, including two-factor authentication and encryption protocols, ensuring that my personal and financial information remains safe and protected at all times. Lastly, I must commend First Direct for their dedication to innovation. They are continuously introducing new features and improvements based on customer feedback and emerging technologies. It's evident that they strive to stay at the forefront of banking services, providing their customers with the best possible experience. In conclusion, I can wholeheartedly recommend First Direct's current account to anyone seeking a reliable, customer-centric banking experience. Their exceptional customer service, user-friendly online banking platform, fee-free banking, and commitment to security make them a standout choice. First Direct has truly earned my trust and loyalty, and I'm confident they will exceed your expectations too. Reviewed on: 5th June 2023

Good current account

Good current account from a reliable bank Reviewed on: 5th June 2023
JohnThorpe's avatar

Easy account to access

Easy to get in touch with First Direct if you need any help or support. An easy account to access and control. Reviewed on: 3rd June 2023
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