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Ratings based on 204 reviews Last review 14 hours ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Great Current Account Rating
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Your 1st Account Reviews (204)

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22nd May 2017

A shambles

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very...

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Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very embarrassing!

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8th May 2017

smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

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a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

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7th May 2017

First Class Banking!

The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also...

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The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also exemplary with queries responded to quickly and the FAQ section of the website is very detailed. I would have absolutely no hesitation in recommending First Direct.

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2nd May 2017

Real people there 24/7

I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press...

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I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press numbers to indicate what department I want, a person answers the phone very quickly and actually asks me what I want!!

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