first direct: 1st Account reviews

4.69
Based on 896 reviews, last reviewed 29th Jan 2023
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating: 5

Excellent Very reliable service and good interest rate Reviewed on: 29th January 2023

Latest lowest rating: 1

Lack Luster No online app facility to request overdraft increase. Spent 40mins on the phone (whilst working) with 4 separate agents to go through the process of b... Read more Reviewed on: 27th January 2023
Joey Dc's avatar
Joey Dc

About the 1st Account

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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first direct 1st Account reviews (896)

Excellent

5
Very reliable service and good interest rate Reviewed on: 29th January 2023

Easy online services and transparency

5
They’ve been a great bank for me. I’ve not needed to visit branches before due to all of their useful services being provided in a digital format that is user friendly. The rates of interest on savings aren’t very good but that is generally the climate I believe. Reviewed on: 29th January 2023
James's avatar
James

Lack Luster

1
No online app facility to request overdraft increase. Spent 40mins on the phone (whilst working) with 4 separate agents to go through the process of being reviewed only to be told i would have to await a notification on the decision within a further 48hours. In comparison to whom my partner banks with (i wont name as i am not here to promote), they have a straight forward online app request function that provides an immediate answer. Nothing against each of the agents i spoke with as they provided the best customer service they could. Unfortunately this is let down by the overall process itself taking far too long. Reviewed on: 27th January 2023
Joey Dc's avatar
Joey Dc

Excellent customer service

5
Banked with First Direct for many years and cannot fault them for customer service Reviewed on: 19th January 2023
Paula Watts's avatar
Paula Watts

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