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Ratings based on 319 reviews Last review 2 days ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (319)

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12th December 2017

Excellent customer service.

Nothing to much trouble very polite, knowledgeable...

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Nothing to much trouble very polite, knowledgeable staff.
Recently joined online banking, which I had concerns about.
But I was very impressed with the many levels of security on set up that you need to go through.

And for access you have a simple password for your mobile which cant be saved on your device.
If you forget your password, you just get taken through the easy steps only you know the answer to.
Also when calling they now have voice recognition activated which is very impressive, they just ask you a couple of questions and computer does the rest.
No more passwords to remember.
I can't rate this bank highly enough, absolutely FIRST CLASS

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3rd December 2017

World Class Customer Service

I have been with First Direct for over 20 years. The Calibre of the staff is world class. They are extremely knowledgeable, exceptionally courteous and professional, very articulate and easy to talk to. I have never had the same level of customer...

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I have been with First Direct for over 20 years. The Calibre of the staff is world class. They are extremely knowledgeable, exceptionally courteous and professional, very articulate and easy to talk to. I have never had the same level of customer service in any other bank or financial institution.

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21st November 2017

Good on the phone - poor online

First direct are always friendly and helpful on the phone. You would expect that - they are a telephone bank without branches, after all. Their staff usually action and resolve things quickly., and get back to you when they say they will. So customer...

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First direct are always friendly and helpful on the phone. You would expect that - they are a telephone bank without branches, after all. Their staff usually action and resolve things quickly., and get back to you when they say they will. So customer service is good.

The downside is that their online banking platform is weak. I think it's the same as HSBC. They intrude into your Payment Address book, and pre-code bank accounts of 'established' organisations, which means you cannot check if you have the right account when there is more than one. It's also crashing far too often.

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20th November 2017

Best bank I have ever been with

Fantastic bank with amazing customer service. They answer the phone quickly and the customer service is straightforward and easy to deal with. Any problems I've had have been fully explained and dealt with efficiently and easily. I absolutely love...

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Fantastic bank with amazing customer service. They answer the phone quickly and the customer service is straightforward and easy to deal with. Any problems I've had have been fully explained and dealt with efficiently and easily. I absolutely love this bank.

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