Ratings based on 189 reviews Last review 1 week ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if...

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are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (189)

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12th February 2017

Effortless reliability

I have been banking with First Direct for at least 20years now and I've never been tempted to take my business elsewhere. If I've ever wanted a loan or an overdraft it's been dealt with over the phone in record time. The customer service team are polite...

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I have been banking with First Direct for at least 20years now and I've never been tempted to take my business elsewhere. If I've ever wanted a loan or an overdraft it's been dealt with over the phone in record time. The customer service team are polite & helpful. The online banking is simple. I can manage most things myself with very little effort. The most wonderful thing is that they don't hassle me by trying to sell me every other service they offer, as a result of which, I always consider them. For me, they set the standard for online banking & they just get better.

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12th February 2017

1st Account is 1st Class

It's not often I have to contact First Direct but when I do, it's always an easy and pleasant experience. Even when I call in the middle of the night (thanks to my working patterns) I've called at 3am before and never had a problem speaking to someone who...

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It's not often I have to contact First Direct but when I do, it's always an easy and pleasant experience. Even when I call in the middle of the night (thanks to my working patterns) I've called at 3am before and never had a problem speaking to someone who is awake, alert and helpful!
One time, I had an issue with my mobile app and the person I spoke to stayed on the line throughout and made sure I was up and running before letting me go, which was brilliant as I thought I'd be given a code and left to fend for myself.
I couldn't recommend First Direct more (I regularly do) and I can honestly say my 1st account with First Direct is First Class.

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