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Ratings based on 527 reviews Last review 2 days ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (527)

11th January 2019

Disappointing mobile and online banking

Banks are banks, they do what they do, so the point of interaction with the customer makes all the difference. Unfortunately, first direct's mobile and online banking services are clumsy and outdated. Compared to banking apps I have used in the past,...

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Banks are banks, they do what they do, so the point of interaction with the customer makes all the difference. Unfortunately, first direct's mobile and online banking services are clumsy and outdated. Compared to banking apps I have used in the past, the functionality is limited and processes, especially around security, are not as user-friendly as they could be. I am considering switching.

11th January 2019

By far the best bank

Faultless in virtually every aspect and backed by HSBC (rather than a start up with a nice shiney mobile app but nothing to back this up when things go wrong (as they surely do at some point). If you need an decent current account /loan/morgage - look...

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Faultless in virtually every aspect and backed by HSBC (rather than a start up with a nice shiney mobile app but nothing to back this up when things go wrong (as they surely do at some point). If you need an decent current account /loan/morgage - look no further than F.D.

10th January 2019

Brilliant Banking

I have recently switched to First Direct from HSBC who I was with for over 13 years. I know HSBC and First Direct are part of the same banking group but what a breath of fresh air First Direct is. Easy online banking app and online services. The call...

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I have recently switched to First Direct from HSBC who I was with for over 13 years. I know HSBC and First Direct are part of the same banking group but what a breath of fresh air First Direct is. Easy online banking app and online services. The call centre are amazing, I have never waited more than 2 minutes to speak to an advisor. I would highly recommend taking the plunge and using First Direct for all your banking needs.

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