Our Smart Money People 360° Rating
Your 1st Account Reviews (405)
Always on hand to help!
Love the fact that the First Direct team is always on hand, no matter what time of day! Also like the fact it's a UK call team, so no language barrier.
Best service
I can't fault the service I have received from first direct down the years
Entirely happy - all good so far
Switched to First Direct as a consequence of very bad experience with M and S Bank, based on First Direct’s positive customer feedback ratings, even though they’re both of them offshoots of HSBC. All is very good at least so far: they seem most hel...
Read moreSwitched to First Direct as a consequence of very bad experience with M and S Bank, based on First Direct’s positive customer feedback ratings, even though they’re both of them offshoots of HSBC. All is very good at least so far: they seem most helpful and their online banking systems are effective. So can recommend.
Cannot do better
Can’t improve on the personal service this bank provides. Helpful, efficient and safe
Excellence
First rate First Direct - efficient, fast response to calls, does everything you need a bank to do just better
Great service and experience
Nothing more to add really. Consistently proven to be a great service.
Best Customer Service
This company has the best customer service of any company I know.
Really great bank account
Excellent bank account with excellent service. Best bank ever used.
First Direct 1st account
Easy internet banking Excellent customer service
Great service, good security, linked accounts option available, very versatile
Have always been happy with the service, the online security and saving options
First class bank
Best bank for customer service. Helpful staff in UK call centres, 24 hour service.
Banking as it should be....
You ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are...
Read moreYou ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are they the only company who seem to have this right?
Great banking experience
Easy to use digital banking. Friendly and helpful staff
