First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...
READ MOREFirst Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.
Customer Service
28% of feedback is Process related
Top Age Profile: 45-54
Top Channel Preference: Online
694 reviews
Customer relations do not give a damn
After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a... Read more
After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint.
Customer relations do not care about the rude and unhelpful service.
Will be raising a complaint with the financial ombudsman!Reviewed on 10th November 2020Loan Uong![]()
Best service I have ever had!
Just come off the phone after being guided with opening a new account and setting up online banking,... Read more
Just come off the phone after being guided with opening a new account and setting up online banking,
with the most amazing kind, respectful, and patient young man called Jordan.
I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet!
I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! Thank you.
,Reviewed on 10th November 2020Marjory Coler![]()
Never let you down
Been with them from the very beginning, always excellent customer service
Reviewed on 19th September 2020Andy![]()
Never let you down
Been with them from the very beginning, always excellent customer service
Reviewed on 19th September 2020Andy![]()
Outstanding Customer Service
All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using... Read more
All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money.
Reviewed on 15th September 2020nczak![]()
Unauthorised cancellation of policy
Cancelled my policy without concept when I thought it was active resulting in me driving my car insured for 3 week. Luckily they admitted error and insured me retrospectively but not impressed.
Reviewed on 12th August 2020Sophie![]()
Downhill
They were great now are just HSBC customer service ...
Reviewed on 17th July 2020Jez Abel![]()
Tankks
Tank kdus I hg if in vbuhnvy ou u jjgcbvhjgh lugfhhh kgfhkjh kvcnjh
Reviewed on 16th July 2020Petr Dzurko![]()
Great Service
Great Service. Easy to use AP and 24 hour customer service.
Reviewed on 13th July 2020Andrew Wyllie![]()
Great app functionality and customer service
I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them
Reviewed on 13th July 2020Dale Askew![]()
A great bank that has been contactable each time we've needed them
I really think First direct are the best bank I've used . I feel they are reliable and trustworthy.
Reviewed on 12th July 2020Rebecca Beesley![]()
Excellent service
Very helpful, option to do on line or talk to someone
Reviewed on 12th July 2020Bayview![]()
Great service
I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service
Reviewed on 12th July 2020Mike Clarke![]()
Great Service
15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison
Reviewed on 6th July 2020Deborah Gilbody![]()
Always there
Always answer and a UK call centre
Reviewed on 1st July 2020am167krp![]()
Great service, great products
Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move!
Reviewed on 30th June 2020Lwalklate![]()
Very easy and lots of options
The app in particular allows for great control over the 1st account. Very simple and easy to organise.
Reviewed on 27th June 2020Joe![]()
Great and flexible account
Excellent customer service and really helpful .
Reviewed on 20th June 2020Sarah.Saddiq@gmail.com![]()
No hassle company
I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords.
Reviewed on 4th June 2020Janice Docherty![]()
Best choice I ever made
I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat.
Reviewed on 29th May 2020Rachel Midgley![]()
Currently showing 20 of 696