Your 1st Account Reviews (561)
The best account
I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear....
Read more I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear.
The back account is clear and provides everything you need.
I would highly recommend first direct to anyone. I have encouraged several family members who have also moved to first direct and are also very happy.
Poor customer service - impossibly difficult online system to negotiate
Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has...
Read moreReally disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has grown bloated with self-satisfaction, uninterested in the consumer, and very well pleased with itself. So: the reasons I'm switching are: (1) poor customer service, (2) no interest on current account, (3) difficulty of negotiating online account, (4) insane level of security being required. Other than these: fab! (not!!!!)
Best customer service ever received from a bank
As it says on the box - this bank has the best customer service I have ever received from a bank! I highly recommend their first account if it works for you.
Rude and time-consuming
I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single...
Read moreI have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single thing). I appreciate that security is an issue, but my husband doesn't have to do this, with Lloyds. Their staff are extremely offhand and unhelpful as well - and, in some ways, the worst of all - it's VERY hard to search for anything, or to accomplish tax returns, with their archaic system. I really would NOT recommend this online bank to a friend - would advise them to steer well clear, instead!
Great 24 hour banking
I've been with this bank for many years and have a savings account and also had a couple of personal loans with them. I consistently get great customer service with them and have absolutely no complaints.
Great customer service
Great customer service on the phone Convenient app and access to hsbc branches
Excellent customer service
Excellent service with UK based call centre - very helpful
Fantastic customer service
Helpful & friendly staff No long telephone waiting times!
top notch
Customer service is brilliant, always helpful and easy to sort any issues over the phone
Good but not great
Fantastic at the basics. Instant telephone response by UK based call handlers. Polite, calm and well informed. However, when things get complicated not quite so impressive. However, for the day to day of personal banking very good.
Superb, customer service second to none
Superb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to...
Read moreSuperb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to someone in this country who understands how banking works. And also that I don't have to go through 6 or 7 menus on the telephone to speak to a person.
The best bank for busy people with complicated lives
Brilliant customer service with empathic and friendly staff who are willing to help you find solutions to problems.
so easy
love first direct the account is so easy to use and if you have to phone them they are brill and you can understand them cos its in the uk
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