Ratings based on 231 reviews Last review 2 weeks ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (231)

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25th September 2017

A rose in lots of thorns

They are a true internet bank. The only things I cannot do on line is pay in cash/cheques (use a Post Office) or remove cash (ATM). I have been with them a number of years and on the rare occasion I have had a problem, it has been solved...

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They are a true internet bank. The only things I cannot do on line is pay in cash/cheques (use a Post Office) or remove cash (ATM). I have been with them a number of years and on the rare occasion I have had a problem, it has been solved immediately. More than I can say for the other banks I am with!

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18th September 2017

The bank you need

I use on-line banking as a preference and the First Direct on-line banking system is second to none. I have had other online bank accounts over the years and none have worked as well and seamlessly as the First Direct product. I would thoroughly...

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I use on-line banking as a preference and the First Direct on-line banking system is second to none. I have had other online bank accounts over the years and none have worked as well and seamlessly as the First Direct product. I would thoroughly recommend it.

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22nd August 2017

Not a bad word to say!

I swapped from HSBC to First Direct around Christmas last year and I couldn't fault the process at all. The customer service team are incredibly helpful and never make me feel stupid or an inconvenience when I ask them anything. I mainly bank via the...

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I swapped from HSBC to First Direct around Christmas last year and I couldn't fault the process at all. The customer service team are incredibly helpful and never make me feel stupid or an inconvenience when I ask them anything. I mainly bank via the app and have had no bad experiences with it at all.

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21st August 2017

Customer service is good but that's all there is...

Customer service is really good. You get through to some one right away and are dealing with your query in minutes. Though, there is nothing really more to first direct - you don't really get any benefits (low interest rates, a pretty lack luster...

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Customer service is really good. You get through to some one right away and are dealing with your query in minutes. Though, there is nothing really more to first direct - you don't really get any benefits (low interest rates, a pretty lack luster app..) it really feels like a no frills bank. Competitors have better interest rates, benefits such as rewards and cash back etc - first direct has nothing but good customer service. I don't find myself calling my bank often (reallistically, why should you these days when it's all online!) Also, all the security questions etc were a pain along with the various codes etc. I seen no beneift from staying, as I wasn't getting anything back from first direct after 4 years - especially from a product that would technically cost 10 pound a month if I didn't meet the quota. In the end, I decided to leave for a competitor that would offer better benefits such as rewards and cashback on certain purchases and I am a lot happier (better app too!) even if I need to press one when calling and entering my details on the phone.

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18th July 2017

First Firect First Class

I've been with First Direct since the bank opened. I like that you get straight through to a friendly operator 24 hrs a day 365 days a year. No press 1 blah blah blah nonsense. I get a £250 free overdraft and can manage my account online or go into ...

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I've been with First Direct since the bank opened. I like that you get straight through to a friendly operator 24 hrs a day 365 days a year. No press 1 blah blah blah nonsense. I get a £250 free overdraft and can manage my account online or go into HSBC branches or the post office. I wouldn't bank with anyone else.

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24th June 2017

Black & white banking

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but...

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What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but it works and I'm happy :)

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6th June 2017

Great service

The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus....

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The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus.

My only concern was the lack of branches but I have been consistently impressed with the phone service available from the bank and would not consider moving to a different account.

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