first direct 1st Account Reviews
First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer,...
READ MOREFirst Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.
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Winner of ‘Best Current Account Provider’ in the British Bank Awards 2017
Your 1st Account Reviews
869 reviews
Easy to use and helpful
Always helpful over the phone to resolve any issues
Reviewed on 27th September 2022Mark Irons
Been a customer from about day 3 of First Direct
Customer Service is amazing - friendly but clear, online services also easy to use. Highly recommend
Reviewed on 30th August 2022Paul T
Amazing so glad I am with First Direct :)
I fell victim to an eBay scam and unfortunately managed to send £4800 before meeting with the seller to collect a new van First Direct couldn’t have been more helpful and listened to my problem talking through it with me on the phone for around an hour th Read more
I fell victim to an eBay scam and unfortunately managed to send £4800 before meeting with the seller to collect a new van First Direct couldn’t have been more helpful and listened to my problem talking through it with me on the phone for around an hour they have sent the money back to me I couldn’t be happier with the customer service I have received.
Reviewed on 17th July 2022Rob
Brilliant
Great bank.Proud to be a part of it would recommend to friends and family . customers service is brilliant so helpful calls answered in quick time. No problems
Reviewed on 8th July 2022Vivvy
Excellent banking service
We have been long standing customers for over 20 years and the service has always been excellent. The customer service staff are a pleasure to deal with nothing is too much trouble for them. I hope to stay with the bank for many years to come.
Reviewed on 25th May 2022Gjb
tried to apply for an account
Tried 4 times to apply for a current account online but every time got 'sorry technical error we have it recorded. No reason why. I suspect it was because i did not have a mobile to validate myself but.... Tried the number given online if the process fai Read more
Tried 4 times to apply for a current account online but every time got 'sorry technical error we have it recorded. No reason why. I suspect it was because i did not have a mobile to validate myself but....
Tried the number given online if the process fails - waited 15 minutes - no answer - obviously they didn't know i was a potential new customer.
Tried a number for new customers - got put through to the mortgage department who started taking details about the account i don't have. Explained I was trying open an account He said he would give me the number for new accounts - he gave me the number i started off with - said there would be at least a 20 minute wait - good customer service!!!??? I surrendered - if this is the service for new accounts what is it like for existing customers? Another bank who cannot accommodate non-mobile users.Reviewed on 3rd May 2022Ian
Best current account
Best customer service of any bank's current account
Reviewed on 4th April 2022Daniel Austin
Long standing Account
I have been with First Direct for over 20 years , nothing is ever too much bother, i always coming away very satisfied i have a bank i can trust 24 hours a day.
Reviewed on 4th April 2022Racoon0075
NO. 1 CUSTOMER SERVICE
EVERY TIME I NEED TO SPEAK TO ANYONE I GET EXCELLENT SERVICE. ALL THEIR REPRESENTATIVES ACTUALLY CARE ABOUT THE CUSTOMER AND LISTEN BEFORE JUMPING IN. I CANNOT PRAISE THEM ENOUGH.
Reviewed on 4th April 2022Steve Gothard
First class service
Prompt at answering the telephone with a friendly English-speaking operator, from the UK.
Reviewed on 4th April 2022Margaret Riordan
Really Easy To Use
Always really easy to use on line or by phone. Rarely have any issues but on the odd occasion there has been it was always sorted out quickly, correctly and with an apology
Reviewed on 4th April 2022John Breuer
Amazing Customer Service, Limited Perks
Customer Service from First Direct is always spot on, probably the best out of all the banks. They also offer a £250 interest free overdraft which we rarely use but is a good piece of security if needed. Only downside is that they don’t offer any cashback Read more
Customer Service from First Direct is always spot on, probably the best out of all the banks. They also offer a £250 interest free overdraft which we rarely use but is a good piece of security if needed. Only downside is that they don’t offer any cashback or rewards by shopping at certain companies and you can only carry out in-person tasks at HSBC branches.
Reviewed on 4th April 2022Colin Hird
Great customer service but app needs improvement/!
Always received excellent customer service,however the app is often difficult to navigate and not user friendly.
Reviewed on 4th April 2022Karen Wright
Fantastic Service and good app
I switched to First Direct around 12 months ago. The switch was very straightforward and communications excellent. Very good online banking app. I have used the customer service helpline and received an excellent service.
Reviewed on 4th April 2022Martina Nugent
Fab First Direct
I switched to First Direct 10 years ago and have never had a problem with them. The app is really simple and easy to use, I couldn’t recommend them enough.
Reviewed on 3rd April 2022Mel waszkiel
Very happy
Excellent customer service, the app works well, clear emails, yet to discover any hidden fees. To be honest, First Direct has provided me with the best customer service of any company that I have dealt with here in the UK.
Reviewed on 3rd April 2022Helen
Always there for you
Great service, I've been with them for years. I had a couple of problems with non receipt of goods I'd ordered and they refunded me immediately.
Reviewed on 3rd April 2022Christine Monk
Good telephone banking service
The callcenter staff are knowledgeable and= helpful. Sometimes there is a bit of a call waiting time.
Reviewed on 3rd April 2022Alison Barker
Amazing customer service
I've had very little reason to contact First Direct in the past, because the service is so excellent, however when I have spoken to anyone they have always been very helpful and friendly. I would not bank with anyone else now.
Reviewed on 3rd April 2022Helen Elizabeth Plant
All good. No problems. No quibbles
I switched to first direct from Halifax and have had no problems or difficulties at all.
Reviewed on 3rd April 2022JoHo
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