21st May 2020
Were Great, Now Terrible..
Website no longer clear and security features now too complicated - Keyfob useless. Difficult to set up a new payee and equally difficult to set up a new savings account.
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22nd April 2020
Not for small business owners
Was recommended to move to First Direct but it's been a really poor experience. it took 6 weeks to get a letter from them and, as a small business owner, they demanded to see the full and signed copies of the last three years' accounts. We're in the...
Read moreWas recommended to move to First Direct but it's been a really poor experience. it took 6 weeks to get a letter from them and, as a small business owner, they demanded to see the full and signed copies of the last three years' accounts. We're in the middle of the Covid-19 crisis so that demand was not only over the top but a really big ask - I can only assume they thought I'm skint as I run a small business. If you are a business owner / director avoid.
27th February 2020
Dreadful!
Their new security processes are a complete nightmare to use. Even if you can navigate your way through the complex process of transferring funds from one account to another, they WILL stop the transfer and not inform you. Just spent the last 40...
Read moreTheir new security processes are a complete nightmare to use. Even if you can navigate your way through the complex process of transferring funds from one account to another, they WILL stop the transfer and not inform you. Just spent the last 40 minutes trying to get a payment sent and this is the second time this week. Enough is enough!
24th February 2020
No help in time of crisis
I was recently the victim of a scam in which I made a number of card payments and bank transfers totalling some £15,000 to a rogue company without getting anything in return. First Direct is signed up to an inter-bank code of practice for protecting ...
Read moreI was recently the victim of a scam in which I made a number of card payments and bank transfers totalling some £15,000 to a rogue company without getting anything in return. First Direct is signed up to an inter-bank code of practice for protecting and compensating victims of fraud which “includes detecting high-risk payments, identifying vulnerable customers, and delaying or freezing payments that might be part of a scam . . . the bank will be required to refund the customer’s losses from a communal fund, even if it did nothing wrong”. Despite being a customer for some 30 years, First Direct refused to give me any compensation, under either the Visa card guarantee or the code of practice and did nothing, either under the code or otherwise, to mitigate my losses. I am now having to complain to the Financial Ombudsman. It’s said that in times of crisis you find out who your friends are, and First Direct has proved to be no friend of mine! I can therefore no longer recommend First Direct to potential new customers - you would be better going to other banks which (like TSB, for example) have more comprehensive fraud protection policies anyway.
22nd February 2020
First Direct Secure Key Not Customer Freindly
First direct has implemented their latest level of security, it is non customer friendly difficult to navigate, too many items to enter and having to carry the secure key device everywhere is inconvenient to say the least, they suggest using smart...
Read moreFirst direct has implemented their latest level of security, it is non customer friendly difficult to navigate, too many items to enter and having to carry the secure key device everywhere is inconvenient to say the least, they suggest using smart phone app, not everyone has a smart phone and easy to make mistakes, Real Shame brilliant Bank ruined in a single move
9th February 2020
Great service and interest free overdraft
Always great service either over the Phone or Online. Great account that has a £250 fee free overdraft facility and suits my needs perfectly. Highly recommended.
9th February 2020
Best Bank I've ever been with
I switched to First Direct over 20 years ago, and never regretted it once. Fantastic customer service. Great online pages. Super banking app. Ok interest rates could be better, but that's true for all banks. Regular saver is a good deal.
9th February 2020
Great products & incredible service
Whilst first direct offer competitive products that either match or beat most other banks it is their customer service that sets them apart. I’ve had cause to call them a few times regarding certain things and once had an apology off the customer s...
Read moreWhilst first direct offer competitive products that either match or beat most other banks it is their customer service that sets them apart. I’ve had cause to call them a few times regarding certain things and once had an apology off the customer service assistant as it took around 2 seconds for them to answer. All other occasions it has been answered immediately. No queue, no “press 1 for this and 2 for that”. Answered straight away by a real person who sorts your issue not passes you on. Makes you wonder why everyone can’t provide such customer service.
8th February 2020
Very happy
First direct have some great deals and have never let me down.
8th February 2020
Everything you want from a bank
Great customer service. It's never hard to speak to a real person and they are always helpful and happy to assist.
8th February 2020
Great service
Absolutely the best customer service I've ever received from a bank.
8th February 2020
Security Code Generator
Because I have only used the security code generator infrequently I have to read the instructions every time, it is fiddly and time consuming. With the introduction of increased security I will either get used to it or give up on it!
8th February 2020
Very app based
It's great, but it would be great to have some interest on some of the balance. Also, difficult to log in - why do I have 3 passwords and 3 memorable things?!
8th February 2020
Straightforward Banking
Signed up to get cash incentive, but very clear and easy to use online banking. If you phone them a human answers within a few rings- very good!
8th February 2020
First rate with first direct
The only bank, and I’ve tried several, that has always maintained consistently high standards and does not leave me hanging on the telephone.
7th February 2020
Best bank by a mile
been with them for 31 years and their customer service is the best by far You couldn't pay me to leave them I have recommended them to lots of people
7th February 2020
Great service
I have had an account with first direct for over 20 years with no problems, great service
6th February 2020
Great Customer Service
First Direct Bank have managed to maintain a relatively high standard of customer service by telephone and do that 24 hours a day 7 days a week. I think that they are a bank well worth supporting because of their standards and commitment to keep their...
Read moreFirst Direct Bank have managed to maintain a relatively high standard of customer service by telephone and do that 24 hours a day 7 days a week. I think that they are a bank well worth supporting because of their standards and commitment to keep their customers happy and put them first.
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