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Ratings based on 567 reviews Last review 3 days ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

5 487
4 58
3 10
2 7
1 5

Your 1st Account Reviews (567)

19th July 2019

Not the revolutionary, fantastic system it was years ago

I have been with First Direct for over 25 years and, initially, was totally impressed with everything they do. They were revolutionary and I loved that about them. ...

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I have been with First Direct for over 25 years and, initially, was totally impressed with everything they do. They were revolutionary and I loved that about them.

As the years went on I noticed that other banks were offering better deals and long-standing, loyal customers weren't seeing these benefits.

I doggedly stayed with them, partly because I didn't want the hassle of moving accounts but, mostly because their UK-based telephone service was superb (lovely staff!) and their internet banking was quick and straightforward.

Sadly, the changes they have made to their internet banking over the past few years have made quick and straightforward a thing of the past and, when I ring because I can't access my account online, I am waiting for an average 5 minutes before I get past the recorded messages to speak to a real, live person. When I mentioned this to one of the telephone staff I was told that all banks operate the same system now. This made me wonder, "Why am I staying with you then?".

I am now in the process of switching my bank account and going to be paid for doing so. I shall be sad to leave First Direct but times have changed and, regrettably, my loyalty has counted for nothing.

(The two stars awarded are because the staff are still lovely - as you long as you don't mind hanging on until you get through to them)

23rd June 2019

Fantastic, friendly service

I have had an account with First direct for around 6 Years now and have found the 1st account fits my needs perfectly. The account comes with a £250 fee free overdraft facility that takes away the worry of going slightly overdrawn and incurring fees. ...

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I have had an account with First direct for around 6 Years now and have found the 1st account fits my needs perfectly. The account comes with a £250 fee free overdraft facility that takes away the worry of going slightly overdrawn and incurring fees. When I have called their Customer service department , I have always found them a pleasure to deal with and they deal with the enquiry promptly every time . Great account, excellent service.

10th May 2019

The best account

I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear....

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I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear.

The back account is clear and provides everything you need.

I would highly recommend first direct to anyone. I have encouraged several family members who have also moved to first direct and are also very happy.

9th May 2019

Poor customer service - impossibly difficult online system to negotiate

Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has...

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Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has grown bloated with self-satisfaction, uninterested in the consumer, and very well pleased with itself. So: the reasons I'm switching are: (1) poor customer service, (2) no interest on current account, (3) difficulty of negotiating online account, (4) insane level of security being required. Other than these: fab! (not!!!!)

1st May 2019

Rude and time-consuming

I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single...

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I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single thing). I appreciate that security is an issue, but my husband doesn't have to do this, with Lloyds. Their staff are extremely offhand and unhelpful as well - and, in some ways, the worst of all - it's VERY hard to search for anything, or to accomplish tax returns, with their archaic system. I really would NOT recommend this online bank to a friend - would advise them to steer well clear, instead!

15th April 2019

Good but not great

Fantastic at the basics. Instant telephone response by UK based call handlers. Polite, calm and well informed. However, when things get complicated not quite so impressive. However, for the day to day of personal banking very good.

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