18th November 2018
Personal touch
Banked with first direct for many years. The main draw is the personal service you get when you call them up. They deal with all issues promptly and efficiently
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Your 1st Account Reviews (467)
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17th November 2018
Great service
Really great service received over the phone. Just not a fan of their banking app that doesn't show pending transactions that pretty much every other bank does. Can be quite annoying!
15th November 2018
Really helpful people based here
No massive wait times. Really friendly kind knowledgeable people. Make banking sensible!
14th November 2018
Simply The Best
Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs.
13th November 2018
Best bank
Customer service is tops! UK based and no queues as well as the friendliest staff!
12th November 2018
Amazing service
I have been With this bank for years never had any issues. Their customer service is outstanding and you feel like your talking to a real person
12th November 2018
Great bank, great online app
I love the online app and this bank has always been so helpful and excellent.
12th November 2018
Everything a bank should be
A brilliant app that makes banking a pleasure to use, daily text messages when needed to keep me informed.
12th November 2018
Great 24 hour service
I have banked with First Direct for many years and have no complaints.
11th November 2018
First class customer service
Customer service always available both online and by phone. Helpful, efficient and polite. Easy to use website and app.
11th November 2018
No trouble at all
Nothing is too much trouble. I had a huge problem, the staff where able to sort it for me right away. Everything was done over the phone. Very pleased with the service.
10th November 2018
Great service
Quick efficient transfer to First Direct Easy to use app
10th November 2018
Good, but could be better.
Overall, good, but problem with 15 hour lack of service, from 9pm (10/11/18) to 12pm (11/11/18).
10th November 2018
No Robotic Menus
Using the current account switch, very smooth and if need to contact First Direct they have real people, based in the UK and none of those stupid automated menus on the phone... dial the number and a human answers... Perfect!! Great 5% linked Savings...
Read moreUsing the current account switch, very smooth and if need to contact First Direct they have real people, based in the UK and none of those stupid automated menus on the phone... dial the number and a human answers... Perfect!! Great 5% linked Savings Account too!!! Cannot fault them!
9th November 2018
Its ok
Its ok and i would say that about it and in many ways it remains ok
9th November 2018
Efficient, friendly banking
Any queries or concerns are always addressed with no hassle or drama
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