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14th August 2017
First direct are fab.
I 've switched to first direct current account a few years back. Totally top for customer service. Debit card can be used to pay into post office too. 250 free overdraft also. Whats not to love.?
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Your 1st Account Reviews (225)
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5th August 2017
Easy account
Easy to contact First Direct, easy to monitor accounts, easy to get help. Just easy!
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18th July 2017
First Firect First Class
I've been with First Direct since the bank opened. I like that you get straight through to a friendly operator 24 hrs a day 365 days a year. No press 1 blah blah blah nonsense. I get a £250 free overdraft and can manage my account online or go into ...
Read moreI've been with First Direct since the bank opened. I like that you get straight through to a friendly operator 24 hrs a day 365 days a year. No press 1 blah blah blah nonsense. I get a £250 free overdraft and can manage my account online or go into HSBC branches or the post office. I wouldn't bank with anyone else.
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3rd July 2017
Best Banking Experience
I have been with FD for 10 years now. Can't flaw them in any department and have had amazing and friendly service anytime I need to call in. Would highly recommend.
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29th June 2017
Best bank account around
Best bank account around - easy to use; great app; keep me updated on my balance with SMS and the app. Can't fault First Direct
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24th June 2017
Black & white banking
What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but...
Read moreWhat you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but it works and I'm happy :)
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11th June 2017
Excellent Customer Service,
If you make a telephone enquiry it's easy to get through to speak to someone without a lot of menu options. The staff are very friendly and helpful and I can't fault their service.
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11th June 2017
I can speak to a human being
Very fast response to any query and a human being who is BRITISH
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10th June 2017
Excelent on line banking
I have been with first direct for 20 years and have to say it has been a hassle free experience.
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7th June 2017
Thebbest
Have held current account for 12 years. They are the best bank by far. Easy to use online... When using phone staff are polite, efficient and have a real conversation with you. Would never change banks. They are fabulous
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6th June 2017
Great service
The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus....
Read more The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus.
My only concern was the lack of branches but I have been consistently impressed with the phone service available from the bank and would not consider moving to a different account.
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2nd June 2017
A**
Fantastic customer service,always answered quickly, and a British person. Also £100 for switching
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2nd June 2017
Great Bank
Top bank, get through to someone on the phone straight away without all the press this button silliness . Great customer service. Recommended.
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31st May 2017
Good Company but Poor Interest Rates
good company, so easy to call them with any issues they normally answer straight away. Just low interest rates on regular savers and current accounts
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31st May 2017
Good features and over draft
Good easy to use online features with good levels of security. Interest free overdraft of up to £100.
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30th May 2017
Incredible service
Switched to FD earlier this year and it's the best move I've ever made in terms of looking after my money. Love the service!
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30th May 2017
Not Great for an Online Bank
I recently switched my current account to First Direct and haven't been overly impressed. For an online only bank, I had problems settings up online banking which wasn't a great start. I had to call a couple of times and to be fair they sorted the...
Read moreI recently switched my current account to First Direct and haven't been overly impressed. For an online only bank, I had problems settings up online banking which wasn't a great start. I had to call a couple of times and to be fair they sorted the issues out quickly but it wasn't the best first impression. The app is also a bit clunky and doesn't update as quickly as I would like; I was previously with TSB and their app was far better.
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30th May 2017
Fantastically friendly UK based customer services
First direct can not help you enough when you need to call them directly. It was a pleasure ringing them for some assistance, with no wait times and UK based resource.
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30th May 2017
Outstanding Customer Service
By far the best customer service I have ever come across
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