Excellent banking service

We have been long standing customers for over 20 years and the service has always been excellent. The customer service staff are a pleasure to deal with nothing is too much trouble for them. I hope to stay with the bank for many years to come.

Reviewed on 25th May 2022

Gjb

tried to apply for an account

Tried 4 times to apply for a current account online but every time got 'sorry technical error we have it recorded. No reason why. I suspect it was because i did not have a mobile to validate myself but.... Tried the number given online if the process fai Read more

Tried 4 times to apply for a current account online but every time got 'sorry technical error we have it recorded. No reason why. I suspect it was because i did not have a mobile to validate myself but....
Tried the number given online if the process fails - waited 15 minutes - no answer - obviously they didn't know i was a potential new customer.
Tried a number for new customers - got put through to the mortgage department who started taking details about the account i don't have. Explained I was trying open an account He said he would give me the number for new accounts - he gave me the number i started off with - said there would be at least a 20 minute wait - good customer service!!!??? I surrendered - if this is the service for new accounts what is it like for existing customers? Another bank who cannot accommodate non-mobile users.

Reviewed on 3rd May 2022

Ian

Best current account

Best customer service of any bank's current account

Reviewed on 4th April 2022

Daniel Austin

Long standing Account

I have been with First Direct for over 20 years , nothing is ever too much bother, i always coming away very satisfied i have a bank i can trust 24 hours a day.

Reviewed on 4th April 2022

Racoon0075

NO. 1 CUSTOMER SERVICE

EVERY TIME I NEED TO SPEAK TO ANYONE I GET EXCELLENT SERVICE. ALL THEIR REPRESENTATIVES ACTUALLY CARE ABOUT THE CUSTOMER AND LISTEN BEFORE JUMPING IN. I CANNOT PRAISE THEM ENOUGH.

Reviewed on 4th April 2022

Steve Gothard

First class service

Prompt at answering the telephone with a friendly English-speaking operator, from the UK.

Reviewed on 4th April 2022

Margaret Riordan

Really Easy To Use

Always really easy to use on line or by phone. Rarely have any issues but on the odd occasion there has been it was always sorted out quickly, correctly and with an apology

Reviewed on 4th April 2022

John Breuer

Amazing Customer Service, Limited Perks

Customer Service from First Direct is always spot on, probably the best out of all the banks. They also offer a £250 interest free overdraft which we rarely use but is a good piece of security if needed. Only downside is that they don’t offer any cashback Read more

Customer Service from First Direct is always spot on, probably the best out of all the banks. They also offer a £250 interest free overdraft which we rarely use but is a good piece of security if needed. Only downside is that they don’t offer any cashback or rewards by shopping at certain companies and you can only carry out in-person tasks at HSBC branches.

Reviewed on 4th April 2022

Colin Hird

Great customer service but app needs improvement/!

Always received excellent customer service,however the app is often difficult to navigate and not user friendly.

Reviewed on 4th April 2022

Karen Wright

Fantastic Service and good app

I switched to First Direct around 12 months ago. The switch was very straightforward and communications excellent. Very good online banking app. I have used the customer service helpline and received an excellent service.

Reviewed on 4th April 2022

Martina Nugent

Fab First Direct

I switched to First Direct 10 years ago and have never had a problem with them. The app is really simple and easy to use, I couldn’t recommend them enough.

Reviewed on 3rd April 2022

Mel waszkiel

Very happy

Excellent customer service, the app works well, clear emails, yet to discover any hidden fees. To be honest, First Direct has provided me with the best customer service of any company that I have dealt with here in the UK.

Reviewed on 3rd April 2022

Helen

Always there for you

Great service, I've been with them for years. I had a couple of problems with non receipt of goods I'd ordered and they refunded me immediately.

Reviewed on 3rd April 2022

Christine Monk

Good telephone banking service

The callcenter staff are knowledgeable and= helpful. Sometimes there is a bit of a call waiting time.

Reviewed on 3rd April 2022

Alison Barker

Amazing customer service

I've had very little reason to contact First Direct in the past, because the service is so excellent, however when I have spoken to anyone they have always been very helpful and friendly. I would not bank with anyone else now.

Reviewed on 3rd April 2022

Helen Elizabeth Plant

All good. No problems. No quibbles

I switched to first direct from Halifax and have had no problems or difficulties at all.

Reviewed on 3rd April 2022

JoHo

It's just so easy to bank with them

There is nothing better than calling your bank and getting through to a real person within seconds, no press this number for this or that number for that. Real people ready to help straightaway

Reviewed on 3rd April 2022

Belynda

Great bank and customer service

Have been with this bank since they started up. Always excellent service, prompt replies to queries, always answer phone calls within a short time spam ( quite a rarity these days). Excellent for personal banking.

Reviewed on 3rd April 2022

christina elliott

Great Service

Excellent online facility. Even better phone service.

Reviewed on 2nd April 2022

Deborah Gilbody

Failing Customer Service

I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut o Read more

I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut off 3 times before I eventually managed to report the transaction.

Reviewed on 1st April 2022

Mr Scott