Our Smart Money People 360° Rating
Your 1st Account Reviews (399)
Entirely happy - all good so far
Switched to First Direct as a consequence of very bad experience with M and S Bank, based on First Direct’s positive customer feedback ratings, even though they’re both of them offshoots of HSBC. All is very good at least so far: they seem most hel...
Read moreSwitched to First Direct as a consequence of very bad experience with M and S Bank, based on First Direct’s positive customer feedback ratings, even though they’re both of them offshoots of HSBC. All is very good at least so far: they seem most helpful and their online banking systems are effective. So can recommend.
Cannot do better
Can’t improve on the personal service this bank provides. Helpful, efficient and safe
Excellence
First rate First Direct - efficient, fast response to calls, does everything you need a bank to do just better
Great service and experience
Nothing more to add really. Consistently proven to be a great service.
Best Customer Service
This company has the best customer service of any company I know.
Really great bank account
Excellent bank account with excellent service. Best bank ever used.
First Direct 1st account
Easy internet banking Excellent customer service
Great service, good security, linked accounts option available, very versatile
Have always been happy with the service, the online security and saving options
First class bank
Best bank for customer service. Helpful staff in UK call centres, 24 hour service.
Banking as it should be....
You ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are...
Read moreYou ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are they the only company who seem to have this right?
Great banking experience
Easy to use digital banking. Friendly and helpful staff
first direct 1st place
cash back to switch east web banking and uk customer help line
Great customer service
Always good customer service no matter who you get.
Consistently excellent
Always professional, helpful and nothing too much trouble. Recommend whenever I get chance to family and friends, can no imagine using any other bank.
Friendly Banking
When you telephone their call centre, not only is it in the UK (!) but the staff are incredibly helpful and do their utmost to sort out your problem. There is no passing you on to someone else and leaving you hanging on the line for ages.
Good service
Prompt reply from advisers and 250 pounds uncharged overdraft.
Free IBAN transfers
Already pleased with this account and now international transfers are free too.
