Customer relations do not give a damn

After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a... Read more

After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint.
Customer relations do not care about the rude and unhelpful service.
Will be raising a complaint with the financial ombudsman!

Reviewed on 10th November 2020

Loan Uong

Best service I have ever had!

Just come off the phone after being guided with opening a new account and setting up online banking,... Read more

Just come off the phone after being guided with opening a new account and setting up online banking,
with the most amazing kind, respectful, and patient young man called Jordan.
I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet!
I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! Thank you.
,

Reviewed on 10th November 2020

Marjory Coler

Never let you down

Been with them from the very beginning, always excellent customer service

Reviewed on 19th September 2020

Andy

Never let you down

Been with them from the very beginning, always excellent customer service

Reviewed on 19th September 2020

Andy

Outstanding Customer Service

All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using... Read more

All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money.

Reviewed on 15th September 2020

nczak

Unauthorised cancellation of policy

Cancelled my policy without concept when I thought it was active resulting in me driving my car insured for 3 week. Luckily they admitted error and insured me retrospectively but not impressed.

Reviewed on 12th August 2020

Sophie

Downhill

They were great now are just HSBC customer service ...

Reviewed on 17th July 2020

Jez Abel

Tankks

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Reviewed on 16th July 2020

Petr Dzurko

Great Service

Great Service. Easy to use AP and 24 hour customer service.

Reviewed on 13th July 2020

Andrew Wyllie

Great app functionality and customer service

I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them

Reviewed on 13th July 2020

Dale Askew

A great bank that has been contactable each time we've needed them

I really think First direct are the best bank I've used . I feel they are reliable and trustworthy.

Reviewed on 12th July 2020

Rebecca Beesley

Excellent service

Very helpful, option to do on line or talk to someone

Reviewed on 12th July 2020

Bayview

Great service

I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service

Reviewed on 12th July 2020

Mike Clarke

Great Service

15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison

Reviewed on 6th July 2020

Deborah Gilbody

Always there

Always answer and a UK call centre

Reviewed on 1st July 2020

am167krp

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move!

Reviewed on 30th June 2020

Lwalklate

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise.

Reviewed on 27th June 2020

Joe

Great and flexible account

Excellent customer service and really helpful .

Reviewed on 20th June 2020

Sarah.Saddiq@gmail.com

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords.

Reviewed on 4th June 2020

Janice Docherty

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat.

Reviewed on 29th May 2020

Rachel Midgley