first direct 1st Account Reviews Winner of ‘Best Current Account Provider’ in the British Bank Awards 2017

FD customer

still rules, best customer services, no blink blink app. keep it like this FirstDirect

AdrianLevel 1

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Easy to get in contact and helpful

NO hassle bank account. Great over draft facility and very helpful customer advisers.

Alison SmythLevel 1

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Excellent service.

Always answer the phone quickly which is very important for me.

Sue WardLevel 1

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Helpful staff

Always find staff are helpful and able to resolve queries.

CprnLevel 1

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Good Service and Straightforward Account

First Direct actually do always answer the phone with a person when you ring. No endless 'press 1 for x, press 2 for y...' automated nonsense. This does make a massive difference.

Vicky BuchananLevel 1

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Best customer service

Always great customer service whenever you call.

Elisa CartwrightLevel 1

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Very good customer service.

Transferred to this bank with £150 cashback but been very impressed with customer service and a great app!

davenemmaukLevel 1

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Best customer service

I've been with First Direct for 20 years and the customer service is second to none.

Daniel AustinLevel 1

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Get this Acount

Best account since sliced bread, also get the Regular saver

KrisMLevel 1

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Best Banking in the World

If first direct made paint - it would do exactly as it said it would on the tin. Simples!

Neil GentLevel 1

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EASY TO USE

HAVE BANKED WITH THEM FOR YEARS AND ALWAYS HAD BRILLIANT SERVICE

DEBLevel 1

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Straightforward Banking

Always there when you need them, online or phone which is usually answered immediately!

Christine MonkLevel 1

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Great bank account

hassle free switching, easy online banking

LisaLevel 1

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No issues

No issues or concerns, not as easy to visit on the high street but I think that's the case with most banks now.

Kimberley BurtonLevel 1

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Good all round current account

Good customer service and phone app, also no charge for going into overdraft

Raffy87Level 1

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Disappointing mobile and online banking

Banks are banks, they do what they do, so the point of interaction with the customer makes all the difference. Unfortunately, first direct's mobile and online banking services are clumsy and outdated. Compared to banking apps I have used in the past,...

Banks are banks, they do what they do, so the point of interaction with the customer makes all the difference. Unfortunately, first direct's mobile and online banking services are clumsy and outdated. Compared to banking apps I have used in the past, the functionality is limited and processes, especially around security, are not as user-friendly as they could be. I am considering switching.

HixLevel 1

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Reliable, friendly, efficient

Eay-to-use, friendly staff, available 24 hours. Highly recommended.

Laura LeightonLevel 1

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By far the best bank

Faultless in virtually every aspect and backed by HSBC (rather than a start up with a nice shiney mobile app but nothing to back this up when things go wrong (as they surely do at some point). If you need an decent current account /loan/morgage - look...

Faultless in virtually every aspect and backed by HSBC (rather than a start up with a nice shiney mobile app but nothing to back this up when things go wrong (as they surely do at some point). If you need an decent current account /loan/morgage - look no further than F.D.

gooda_p@hotmail.comLevel 1

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BRILLIANT

GREAT CUSTOMER SERVICE FROM THIS BANK

JAKLevel 1

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Brilliant Banking

I have recently switched to First Direct from HSBC who I was with for over 13 years. I know HSBC and First Direct are part of the same banking group but what a breath of fresh air First Direct is. Easy online banking app and online services. The call...

I have recently switched to First Direct from HSBC who I was with for over 13 years. I know HSBC and First Direct are part of the same banking group but what a breath of fresh air First Direct is. Easy online banking app and online services. The call centre are amazing, I have never waited more than 2 minutes to speak to an advisor. I would highly recommend taking the plunge and using First Direct for all your banking needs.

Jessica11Level 1

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