Easy to use app

Always a quick answer if any problems encountered

Reviewed on 27th January 2022

Paul Nicholson

Excellent all-round full service online bank

FD does what the other online banks do but also provides live phone calls with people who understand banking. By far the best full range full service current account.

Reviewed on 18th January 2022

Tony K

Cheaters

I was cheated by first direct. They promised me 125 for joining them. However they have never given my this money. Don't believe them!!! first direct

Reviewed on 23rd December 2021

Anna Szymanek

Rude and incompetent staff.

Had a joint bank account with FD a couple of years ago. We closed it not long after opening it as one day, during a phone call to the bank I was asked for one of many pass codes / pass words / memorable places etc for a fairly simple request. Fine... Read more

Had a joint bank account with FD a couple of years ago. We closed it not long after opening it as one day, during a phone call to the bank I was asked for one of many pass codes / pass words / memorable places etc for a fairly simple request. Fine .... I understand their security is for my benefit, but the problem started when the person I spoke to realised that my Wife was in the same room and had heard me answering the security questions. He immediately froze our JOINT account!!! Long story short; he wouldn't un-freeze it and it took a lot of effort from us to get it active again. No apology at all from FD, even when I complained. The account was closed in protest and the credit balance transferred to a decent bank. Since then, I have had multiple letters and statements from FD as there is 13p credit on the account for some reason? I have contacted FD several times by letter and phone calls, to tell them that the account was closed two years ago and to stop sending letters to our old address as we have moved from there's twice since and it's getting a bit annoying for the current owner, to send post on to us! Today (25/11/21) they have sent yet ANOTHER bank statement to that same address, but at least this time it does say account closed! Still sent it to the wrong address though. WHAT A BUNCH OF USELESS NUMPTIES!!

Reviewed on 25th November 2021

NOT happy!

Appalling Customer Service

I was a loyal customer of FD for over 30 years but recently received the most appalling customer service and sadly have moved banks. Their people first and continous PR about excellent customer service are just empty words and promises. Just treated... Read more

I was a loyal customer of FD for over 30 years but recently received the most appalling customer service and sadly have moved banks. Their people first and continous PR about excellent customer service are just empty words and promises. Just treated like a number and FD didn't even say they were sorry to see me go after 30 years. Clearly loyal customers mean nothing to them.

Reviewed on 8th November 2021

Alyson Finn

The Most Efficient Company

I've been with First Direct for many years and have never had a bad word to say about them. Their customer service is second to none. Absolutely fantastic in all respects

Reviewed on 27th September 2021

Kevin Berry

14 plus years

Simply Excellent banking. Long term customer. Had multiple interactions. Always available, nice staff and never an issue.

Reviewed on 9th August 2021

Ross

Trusted banking

I have been with this bank for many years. Consistently voted for excellent customer services, I have no problems in agreeing with that

Reviewed on 4th August 2021

Tony Almond

Great bank destroyed

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but... Read more

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but their IT is not good enough. They no longer want to speak to customers because it is too expensive but that is what made them so good.

Reviewed on 31st July 2021

Tony Harrie

easy to access phone or on line

easy to access by phone or on line

Reviewed on 29th July 2021

A Chiver

For a telephone bank their service has failed

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need... Read more

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need to take my business somewhere else.

Reviewed on 24th July 2021

sandeep jayawant

no one answers the phone

customer service very very poor

Reviewed on 19th July 2021

Ian Latimer

Hopeless

Cannot get through on the phone

Reviewed on 11th July 2021

Jon Paul

Good overall.

Easy to use app,good customer service on the phone.

Reviewed on 29th June 2021

Dominic mcdonagh

Would give a zero. AVOID AVOID AVOID

Mobile app is terrible Online banking is terrible Help line has atleast a half an hour hold time. If you don't want to smash your phone or laptop each time you try and do any thing please use another bank

Reviewed on 18th June 2021

Andrew Green

Incredibly helpful customer services

I was a victim of a massive scam. Leaving me penniless. First Direct were superb and reinstated all my accounts fully. So kind and understandin

Reviewed on 18th June 2021

William Campbell

Best ever Bank

I transferred to First after 25 years with Clydesdale. What a difference! It was like stepping from the nineteenth century into the twentyfirst. They have the best and I mean THE BEST customer service of any company I have encountered.

Reviewed on 18th June 2021

John Honey

Good support team

I have very little to say except they are always looking after there customers interest there online banking fraud team are on the ball and deal with any fraudulent transaction discreetly and gives confidence to the customer knowing that there... Read more

I have very little to say except they are always looking after there customers interest there online banking fraud team are on the ball and deal with any fraudulent transaction discreetly and gives confidence to the customer knowing that there security is in safe hands

Reviewed on 15th June 2021

Stuart

Personal service with no bots

You always get to speak to an actual helpful person. No issues with long waits, irritating music or bots

Reviewed on 14th June 2021

Ailsa Sheldon

USELESS BANKERS

I have held my account with First Direct for over 25 years and in the early days remember thinking how forward looking and efficient a bank it was, that communication and connectivity was excellent. What a shame that it has become a bureaucratic pile... Read more

I have held my account with First Direct for over 25 years and in the early days remember thinking how forward looking and efficient a bank it was, that communication and connectivity was excellent. What a shame that it has become a bureaucratic pile of departments that are unable to speak to each other, and incapable of doing something as simple as issuing a bank card.

You haven’t just slipped down the rankings from 1st place to 3rd place (Which Magazine), you have lost complete control of what you are doing day to day and that it is customer satisfaction and ability to problem solve for customers that you have given up.

Reviewed on 3rd June 2021

Mark