Ratings based on 688 reviews Last review 1 week ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And...

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First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (688)

15th September 2020

Outstanding Customer Service

All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using...

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All banks should run like First Direct. Although I predominantly use their digital services (which are simple, easy, and feel safe), it's the ability to call and speak to a real human straight away that sets them apart. For anyone worried about using an "internet" bank, you can pop into any HSBC bank for the in-person stuff like depositing money.

12th August 2020

Unauthorised cancellation of policy

Cancelled my policy without concept when I thought it was active resulting in me driving my car insured for 3 week. Luckily they admitted error and insured me retrospectively but not impressed.

29th May 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat.

5th May 2020

Consistently great service

There's no fuss or delay with First Direct - you phone them up and a real, live, friendly human answers the phone - no automated announcements, no selecting options, no keying in of account numbers. Just straight through to someone who can help. So...

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There's no fuss or delay with First Direct - you phone them up and a real, live, friendly human answers the phone - no automated announcements, no selecting options, no keying in of account numbers. Just straight through to someone who can help. So simple, so effective, so brilliant I've stuck with First Direct for more than 25 years (and hopefully many more to come).

28th April 2020

best phone operatives ever

great access across lots of banking platforms. Easy to navigate between different areas on the site. High level of security for on-line option. Friendliest most efficient call-centre ever.

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