First Direct 1st Account Reviews Winner of ‘Best Current Account Provider’ in the British Bank Awards 2016

Black & white banking

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but...

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but it works and I'm happy :)

Rana BrightmanLevel 1

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Black & white banking

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but...

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but it works and I'm happy :)

Rana BrightmanLevel 1

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Excellent Customer Service,

If you make a telephone enquiry it's easy to get through to speak to someone without a lot of menu options. The staff are very friendly and helpful and I can't fault their service.

David OlverLevel 1

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I can speak to a human being

Very fast response to any query and a human being who is BRITISH

Maggie RiordanLevel 1

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Excelent on line banking

I have been with first direct for 20 years and have to say it has been a hassle free experience.

Mike ClarkeLevel 2

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Thebbest

Have held current account for 12 years. They are the best bank by far. Easy to use online... When using phone staff are polite, efficient and have a real conversation with you. Would never change banks. They are fabulous

Kevin BirdLevel 1

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Great service

The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus....

The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus.

My only concern was the lack of branches but I have been consistently impressed with the phone service available from the bank and would not consider moving to a different account.

Nick DelahuntyLevel 1

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A**

Fantastic customer service,always answered quickly, and a British person. Also £100 for switching

Marie boyallLevel 1

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Great Bank

Top bank, get through to someone on the phone straight away without all the press this button silliness . Great customer service. Recommended.

Tony TrebleLevel 1

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Good Company but Poor Interest Rates

good company, so easy to call them with any issues they normally answer straight away. Just low interest rates on regular savers and current accounts

Luke PawlikowskiLevel 1

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Good features and over draft

Good easy to use online features with good levels of security. Interest free overdraft of up to £100.

Paul ChristopherLevel 1

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Incredible service

Switched to FD earlier this year and it's the best move I've ever made in terms of looking after my money. Love the service!

Joe Troop Level 1

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Not Great for an Online Bank

I recently switched my current account to First Direct and haven't been overly impressed. For an online only bank, I had problems settings up online banking which wasn't a great start. I had to call a couple of times and to be fair they sorted the...

I recently switched my current account to First Direct and haven't been overly impressed. For an online only bank, I had problems settings up online banking which wasn't a great start. I had to call a couple of times and to be fair they sorted the issues out quickly but it wasn't the best first impression. The app is also a bit clunky and doesn't update as quickly as I would like; I was previously with TSB and their app was far better.

John MaguireLevel 1

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Fantastically friendly UK based customer services

First direct can not help you enough when you need to call them directly. It was a pleasure ringing them for some assistance, with no wait times and UK based resource.

Paul JenningsLevel 1

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Outstanding Customer Service

By far the best customer service I have ever come across

Shaun LawthomLevel 1

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Excellent customer service

First Direct have consistently provided me with excellent customer service. Friendly, reliable advice every time

Emma Vango-BrownLevel 1

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A shambles

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very...

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very embarrassing!

Paul PearsonLevel 1

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The Best Bank Account I've Ever Had

£125 for switching, a 5% interest regular saver and an easy to use app. I love it.

Kirsten StewartLevel 1

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smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands

meriel evansLevel 1

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simply the best

brill account and the main plus point you speak to someone in England when you need help

Paul GundryLevel 1

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