The Most Efficient Company

I've been with First Direct for many years and have never had a bad word to say about them. Their customer service is second to none. Absolutely fantastic in all respects

Reviewed on 27th September 2021

Kevin Berry

14 plus years

Simply Excellent banking. Long term customer. Had multiple interactions. Always available, nice staff and never an issue.

Reviewed on 9th August 2021

Ross

Trusted banking

I have been with this bank for many years. Consistently voted for excellent customer services, I have no problems in agreeing with that

Reviewed on 4th August 2021

Tony Almond

Great bank destroyed

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but... Read more

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but their IT is not good enough. They no longer want to speak to customers because it is too expensive but that is what made them so good.

Reviewed on 31st July 2021

Tony Harrie

easy to access phone or on line

easy to access by phone or on line

Reviewed on 29th July 2021

A Chiver

For a telephone bank their service has failed

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need... Read more

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need to take my business somewhere else.

Reviewed on 24th July 2021

sandeep jayawant

no one answers the phone

customer service very very poor

Reviewed on 19th July 2021

Ian Latimer

Hopeless

Cannot get through on the phone

Reviewed on 11th July 2021

Jon Paul

Good overall.

Easy to use app,good customer service on the phone.

Reviewed on 29th June 2021

Dominic mcdonagh

Would give a zero. AVOID AVOID AVOID

Mobile app is terrible Online banking is terrible Help line has atleast a half an hour hold time. If you don't want to smash your phone or laptop each time you try and do any thing please use another bank

Reviewed on 18th June 2021

Andrew Green

Incredibly helpful customer services

I was a victim of a massive scam. Leaving me penniless. First Direct were superb and reinstated all my accounts fully. So kind and understandin

Reviewed on 18th June 2021

William Campbell

Best ever Bank

I transferred to First after 25 years with Clydesdale. What a difference! It was like stepping from the nineteenth century into the twentyfirst. They have the best and I mean THE BEST customer service of any company I have encountered.

Reviewed on 18th June 2021

John Honey

Good support team

I have very little to say except they are always looking after there customers interest there online banking fraud team are on the ball and deal with any fraudulent transaction discreetly and gives confidence to the customer knowing that there... Read more

I have very little to say except they are always looking after there customers interest there online banking fraud team are on the ball and deal with any fraudulent transaction discreetly and gives confidence to the customer knowing that there security is in safe hands

Reviewed on 15th June 2021

Stuart

Personal service with no bots

You always get to speak to an actual helpful person. No issues with long waits, irritating music or bots

Reviewed on 14th June 2021

Ailsa Sheldon

USELESS BANKERS

I have held my account with First Direct for over 25 years and in the early days remember thinking how forward looking and efficient a bank it was, that communication and connectivity was excellent. What a shame that it has become a bureaucratic pile... Read more

I have held my account with First Direct for over 25 years and in the early days remember thinking how forward looking and efficient a bank it was, that communication and connectivity was excellent. What a shame that it has become a bureaucratic pile of departments that are unable to speak to each other, and incapable of doing something as simple as issuing a bank card.

You haven’t just slipped down the rankings from 1st place to 3rd place (Which Magazine), you have lost complete control of what you are doing day to day and that it is customer satisfaction and ability to problem solve for customers that you have given up.

Reviewed on 3rd June 2021

Mark

Amazing customer service

Having bad experiences with other banks I moved to First Direct about 8 years ago and I am never one to leave reviews. But their customer service every time are the friendliest and most helpful people I've spoken to on the phone in any company. I've... Read more

Having bad experiences with other banks I moved to First Direct about 8 years ago and I am never one to leave reviews. But their customer service every time are the friendliest and most helpful people I've spoken to on the phone in any company. I've had dozens and dozens of calls with them now and each time the advisors are always very polite, friendly and clear and helpful in the way that they speak. The app and online banking security levels make me feel safe with my banking.

Reviewed on 5th May 2021

Olivia

Terrible

I can’t get into my account the customer service is a joke . I use online banking all the time yet this one drives me mad. I can’t even close my account so I’m draining my account and moving my money elsewhere!

Reviewed on 27th April 2021

Stephen Harding

it just works as needed

good interface online with quick check in and easy ways to send money but with a sense that they are checking - good if you need them on the phone too

Reviewed on 16th April 2021

James Courage

Great digital bank

One the few occasions I've had to call, they've been great, but the real step up has been in digital where more and more features are available for me to do what I need to do, when I need to do it.

Reviewed on 16th April 2021

David Fischer

Smooth Operator

Over the years I have switched banks trying to find one that truly meets my needs. Since joining I have nothing but praise for FD. Their customer service is truly outstanding, given my advancing age and poor it skills, they helped set me up with... Read more

Over the years I have switched banks trying to find one that truly meets my needs. Since joining I have nothing but praise for FD. Their customer service is truly outstanding, given my advancing age and poor it skills, they helped set me up with mobile banking the patient and systematic way has built my confidence and now manage current account, savings accounts with other providers as well as my stocks and shares isa all on mobile apps due to the solid foundation started with FD.

Reviewed on 16th April 2021

Douglas Adams