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first direct: Current Account reviews

View other first direct products
4.69
Based on 1,336 reviews, last reviewed 9th Apr 2025
1186% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

First For direct suppport! 24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025
Lorna 's avatar
Lorna

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025
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Mak
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share you...

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first direct Current Account reviews (1336)

The First Direct Go Above and Beyond

5
The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025
Josh's avatar
Josh

The customer service team are always really helpful

5
The customer service team are always really helpful Reviewed on: 7th March 2025
Ruth C's avatar
Ruth C

Good at chasing up when you have problems

4
Good at chasing up when you have problems Reviewed on: 6th March 2025
Claire Miles's avatar
Claire Miles

No waiting

5
If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025
Alnham's avatar
Alnham

All-round excellence

5
Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025
Mark Temple's avatar
Mark Temple

First Direct. Amazing customer service.

5
Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025
Lynn's avatar
Lynn

Everything runs smoothly with no mistakes.

5
Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025
Shirley Davies 's avatar
Shirley Davies

Great bank, easy to use app

5
Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025
Rach's avatar
Rach

Good customer service, especially telephone support

5
Good customer service, especially telephone support Reviewed on: 1st March 2025
Simon's avatar
Simon

I have always had a great experience with first direct.

5
I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025
Darren L's avatar
Darren L

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