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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1415 reviews)

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4.71

Based on 1,415 reviews, last reviewed 29th Jan 2026

5200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always available to help when needed. Always available to help when needed. And no hanging about waiting either. Reviewed on: 29th January 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1415)

Always there

Never have any issues, and now also great exchange rates overseas Reviewed on: 22nd January 2026

Efficient banking.

Efficient banking. Web site clear and easy to negotiate. First class customer service. Reviewed on: 22nd January 2026

Does what it says on the tin!

Easy app, good customer service, good additional products eg great personal loan rates and good credit cards Reviewed on: 22nd January 2026

First Direct has been my bank for the last 20 years...

First Direct has been my bank for the last 20 years and has always been easy to deal with. Reviewed on: 22nd January 2026

Faultless service, helpful and prompt with any queri...

Faultless service, helpful and prompt with any queries or issues I have. Much much better than Barclays who I moved from early last year Reviewed on: 22nd January 2026

Loyal customer of many years.

Loyal customer of many years. Service has been consistently excellent. Personal, professional, warm and efficient. Everything you need in a bank and nothing you don’t. Reviewed on: 22nd January 2026

GIVE SERIOUS CONSIDERATION !

Do not be deflected by the fact that first direct is attached to HSBC - a very secure, honest and reliable bank - and their offshoot is of equal stature. Reviewed on: 22nd January 2026

Excellent customer service

Always speak to a human who is always knowledgeable and helpful Reviewed on: 22nd January 2026

Always rated as a top banking provider and so far I...

Always rated as a top banking provider and so far I find that to be the case. Reviewed on: 22nd January 2026

First direct current account

Never had a problem, and any questions queries are answered fast and simply. Reviewed on: 22nd January 2026

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