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first direct: Current account reviews

View other first direct products
4.74
Based on 1,493 reviews, last reviewed 14th Jun 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Don't be unsure like I was! Was unsure when I changed over 3 years ago. They handled transfer and it was all plain sailing afterwards. Haven't looked back. Well done. Reviewed on: 14th June 2026
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Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
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Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1493)

Helpful Customer Services

4
Everytime I've had to call (usually due to forgetting various passwords!) they've been super friendly and helpful. They seem to empathise with forgotten passwords, losing letters and updated iPhone software which causes the app to stop working correctly. Nothing seems to difficult for them, and they take the time to listen to what you're asking. It also helps that they're based in the UK, so there's no language barrier. Reviewed on: 16th December 2014
Millsy83's avatar
Millsy83

Unobtrusively innovative

5
FD is a great internet bank, providing fast transfers, decent mobile app service and good service one to one. They take into account personal situation and are always willing to help. Reviewed on: 7th October 2014
SmartMoneyPerson's avatar
SmartMoneyPerson

No Hassle

5
Rarely had any problems and when I did I got through to a person instantly who knows what they are talking about and resolved my issues in minutes. Reviewed on: 6th October 2014
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TWith2Sugars

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