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first direct: Current Account reviews

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4.73
Based on 1,453 reviews, last reviewed 26th Mar 2026
8900% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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9%
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1%
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3%

Latest highest rating:

5

Excellent customer service staff who value customers I have experienced financial difficulties over the past year and First Direct have been very helpful and accommodating with my situation. I will remai... Read more Reviewed on: 26th March 2026
Josh's avatar
Josh

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
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Martin S
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1453)

Helpful Customer Services

4
Everytime I've had to call (usually due to forgetting various passwords!) they've been super friendly and helpful. They seem to empathise with forgotten passwords, losing letters and updated iPhone software which causes the app to stop working correctly. Nothing seems to difficult for them, and they take the time to listen to what you're asking. It also helps that they're based in the UK, so there's no language barrier. Reviewed on: 16th December 2014
Millsy83's avatar
Millsy83

Unobtrusively innovative

5
FD is a great internet bank, providing fast transfers, decent mobile app service and good service one to one. They take into account personal situation and are always willing to help. Reviewed on: 7th October 2014
SmartMoneyPerson's avatar
SmartMoneyPerson

No Hassle

5
Rarely had any problems and when I did I got through to a person instantly who knows what they are talking about and resolved my issues in minutes. Reviewed on: 6th October 2014
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TWith2Sugars

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