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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1425)

Always available to help when needed.

Always available to help when needed. And no hanging about waiting either. Reviewed on: 29th January 2026

30 years on.......

Have banked with first direct for over 30 years and I am still getting excellent service if I ever have a problem. Recently had an issue with an on line payment, phoned the bank, put through to the relevant team and issue sorted in 15 minutes. Professional, polite, friendly experience - thank you! Reviewed on: 27th January 2026

Positive experience

Positive experience for years, always helpful customer service Reviewed on: 26th January 2026

Good customer service is the sine qua non

Good customer service is the sine qua non Reviewed on: 26th January 2026

Easy to use app, 24/7 customer service avail...

Easy to use app and excellent customer service available at any time of the day Reviewed on: 25th January 2026

So easy to manage and great customer service.

So easy to manage and great customer service. Reviewed on: 25th January 2026

It is easy to open and operate a First Direct account

It is easy to open and operate an account online. First Direct operates via an App which is well laid out and allows access to all aspects of my current account. Notifications of money movement is very useful to keep track of transactions. Reviewed on: 25th January 2026

Easy to use features and app.

Easy to use features and app. Only issue I ever had to report to customer services was quickly resolved. Reviewed on: 25th January 2026

Solid, but not overwhelming

The bank has nothing particularly wrong with it other than the website is quite awkward to use and the Perks system doesn't appear to work properly. They are very tight on security but it's not ideal to force customers to do everything via the app. Reviewed on: 23rd January 2026

Well done First Direct stay in front of the pack.

I have tried many UK banks and First Direct is way out in front of all of them. Customer Service is amazing and when I phone needing assistance my call is answered in seconds. Most importantly, I feel secure banking with First Direct, yet I don’t feel that their security systems are restrictive or a hassle to deal with. Keep it up First Direct!!! Reviewed on: 23rd January 2026

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