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first direct: Current Account reviews

4.68
Based on 1,333 reviews, last reviewed 3rd Apr 2025
1143% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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9%
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2%
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1%
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3%

Latest highest rating:

5

Excellent. Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had... Read more Reviewed on: 3rd April 2025
Rowena Chowen's avatar
Rowena Chowen

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025
Mak's avatar
Mak

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1333)

Excellence Customer Service

5
The customer service has always been great. Reviewed on: 26th February 2025

Makes everyday banking so simple!

5
So easy to deal with, never a wait, staff always easy to talk to and get any issues resolved immediately although there are so few as everything just seems to work so smoothly with them. Reviewed on: 26th February 2025

always available and friendly staff

5
always available and friendly staff Reviewed on: 26th February 2025

Great service

5
Since i joined first direct ive ben impressed with their customer service. they always answee the phone in minutes, theres always someone on the end of the live chat - very rarely are you left waiting Reviewed on: 26th February 2025

Great accessibility and very user friendly

5
Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

5
A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

5
I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

First Direct are the gold standard!

5
First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

Customer service is always there priceless

5
Customer service is always there and could class as priceless. App and tracking spending could be improved Reviewed on: 26th February 2025

FirstDirect still doing the business in a personal way

5
First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

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