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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1493 reviews)

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4.74

Based on 1,493 reviews, last reviewed 14th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Don't be unsure like I was! Was unsure when I changed over 3 years ago. They handled transfer and it was all plain sailing afterwards. Haven't looked back. Well done. Reviewed on: 14th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1493)

First Direct 24/7 banking

First Direct 24/7 banking - I can call a uk based call centre to get help. Reviewed on: 24th March 2026

I like the quick response to phone calls.

I like the quick response to phone calls. The staff always have a very professional, helpful and friendly manner. The products are competitive too. There are loyalty rewards for long term customers as well as attractive introductory offers. Reviewed on: 24th March 2026

Excellent and Efficient with Friendly Customer Service

First Direct is an Excellent online bank, and so easy to make all transactions with using the Banking App, so quick to check all payments going in and out. On the rare occasion you require to call the call centre, each customer service representative quickly resolves any issue that I may have in a friendly way, also they are very trusted with the security of my current, avoiding any fraud at all costs. Reviewed on: 24th March 2026

First direct current account recommendation!

I have been with first direct for close to 5 years now. They have a 24/7 contact centre which is excellent for convenience and whenever there is a banking issue eg. Suspected scam or fraud Reviewed on: 24th March 2026

Always eager to help.

Always eager to help. I’ve asked advice on a couple of occasions when I’ve inadvertently signed up to something from a link. They reimburse you while challenging the company and get the money back from the company. Reviewed on: 24th March 2026

Excellent Customer Service

I have held my account with First Direct for years. Their customer service is fantastic and can’t imagine changing my current account. Reviewed on: 24th March 2026

Great service, great App, great customer service.

Great service, great App, great customer service. Opening and transferring accounts was simple and hassle-free. Opportunity to access a high interest rate savings account- which I did, to the maximum. Reviewed on: 24th March 2026

Excellent customer service

Whenever I have needed to contact customer services the team are excellent. Knowledgable and friendly Reviewed on: 24th March 2026

First Direct - First Class!

I’ve been with FD since the very beginning. Although I have other private and commercial bank accounts with other providers, I remain loyal to FD because of their customer service and first rate staff. Reviewed on: 24th March 2026

Great bank

Great staff. Brill customer service. Easy to get through to Reviewed on: 24th March 2026

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