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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1414 reviews)

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4.71

Based on 1,414 reviews, last reviewed 27th Jan 2026

5100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

30 years on....... Have banked with first direct for over 30 years and I am still getting excellent service if I ever have a problem. Recently had an issue with an on li... Read more Reviewed on: 27th January 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1414)

No problems whatsoever.

No problems whatsoever. Very helpful, and always search for an answer. Polite and friendly. Reviewed on: 22nd January 2026

Always amazing customer service.

Always amazing customer service. Reviewed on: 22nd January 2026

Good customer services.

Always pick up the phone quickly and respond to requests patiently and efficiently. Good products. Good interest rates. Would recommend to others. Reviewed on: 22nd January 2026

Always available.

Always available. Always helpful. Professional and friendly. I love their banking service, by phone and app. Reviewed on: 22nd January 2026

Really good from day one.

Really good from day one. Very secure and positive. Any queries are solved immediately. Great service online and personally by phone when needed. Friendly and professional. Probably the best company to deal with ever. Reviewed on: 22nd January 2026

Fantastic customer service every time

Fantastic customer service every time Reviewed on: 22nd January 2026

I have been a customer of First Direct for 34 years...

I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year then service has completely collapsed. I am constantly having to call them to sort out problems and their attitude is not helpful. They are sliding down the ratings and I am not surprised. Reviewed on: 29th October 2025

Very generous 0% overdraft, great to bank with

My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdraft and have rarely needed to contact them Reviewed on: 15th September 2025

I have banked with first direct for over 20 years.

I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Great bank!

Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

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