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Lynette M

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All reviews (3)

Review of the first direct, Current Account:

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Fantastic service right from the beginning!

Right from the start, First Direct have helped me in many situations. I can remember the first experience was that I had just joined them back in 1993 ( so they didn’t know me or how I handled my account) but the Midland bank had failed to transfer our account from them properly and I happened to be in Cornwall on holiday.I rang them from a phone box on Bodmin Moor to ask why there were no funds in my account?They explained that the account had not been transferred as it should have been, but they would allow me to withdraw money the very next morning at 11 a.m for my holiday provisions. As promised, this did happen, and I will never forget the relief of being able to enjoy our family holiday. I haven’t looked back since, and I would never move my main account from them. Reviewed on: 16th April 2026

Review of the Chase Bank, Current account:

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Absolutely thrilled with the customer service.

Absolutely thrilled with the customer service. Solved all my issues within a day of reporting. Best service I’ve ever had. Reviewed on: 14th February 2026

Review of the Chase Bank, Savings:

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Excellent customer service response!

Since opening my account, I have been so impressed with the customer service when I have needed it. Very rare these days that you can speak to an actual person without waiting so long on the end of the line! I left my request and was contacted within 15 mins. Excellent customer service which sorted my issue out with another company straight away! Reviewed on: 12th April 2024

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